Additional Support Details Sample Clauses

Additional Support Details. Apogee provides and supports up-to-date security tools for student users at no charge for each semester the student remains a registered user of the network. These tools include updatable virus protection, anti- spyware and anti-spam programs at a minimum. Apogee provides a representative during Fall/Spring orientation sessions to offer information to incoming students and answer questions about internet service in the residence halls. We recognize connectivity is imperative for today’s student and we will develop a support plan that meets your students where they are. The Apogee wireless network supports roaming within a residential complex. Supported by Apogee Representatives: ▪ Computer configurations ▪ Internet settings ▪ Network connectivity trouble shooting ▪ Windows updates ▪ Antivirus and spyware removal ▪ General questions about registration, computer best practices, etc. The process for dealing with help desk tickets as well as the escalation process is as follows: 1. Call Center Support