Additional ICT services Sample Clauses

Additional ICT services. Guarantee Any faults of the following individual systems will be repaired within the time specified herein: Supervising of the BRS system • Total outage – within 4,5 hours Supervising of the CUTE system • Total outage – within 4,5 hours From 5:30 AM to 9 PM the time for repairing faults is as follows: • 30 minutes for the Check-In, Transfer and GATE worksites • 60 minutes for training rooms From 9 PM to 5:30 AM the time for repairing faults is as follows: • 135 minutes for all worksites Supervising of boarding pass readers at gates From 5:30 AM to 9 PM the time for repairing faults is as follows: • 30 minutes From 9 PM to 5:30 AM the time for repairing faults is as follows: • 135 minutes Supervising of the CUSS System: From 5:30 AM to 9 PM the window for eliminating problems at the CUSS worksite is: • 70 minutes From 9 PM to 5:30 AM the window for eliminating problems at the CUSS worksite is: • 200 minutes General outage in all CUSS kiosks: From 5:30 AM to 9 PM the window for eliminating problems at all worksites is: • 70 minutes From 9 PM to 5:30 AM the window for eliminating problems at all worksites is: • 135 minutes At the time of 9 PM – 5:30 AM of the local time, Help Desks support (l. 3000) is available for ensuring the basic support of XXXXX work stations, including accessories and scanners of boarding tickets. Checking procedure The Carrier or Handling Partner will hand over the information about unavailability or decreasing quality of the services on a failure to observe the standard of the service by phone to the ICT Help Desk (I. 3000) as early as possible; however, within 24 hours from the aircraft ATOT. On the basis of the received information, Help Desk is obliged to create a service requirement with the description of the problem and to start solving such requirement according to its nature or pass it on to a responsible person for solution. Service requirements are then used for the needs of evaluation of compliance with SLA. Percent fulfillment: ✓ 98% / of deficiencies corrected by the deadline versus Xxxxxxx’s total departures during the monitored period Statistical output: ✓ Monthly
Sample 1
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Related to Additional ICT services

  • EFT SERVICES If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Contract Services The intent of this Contract is to make available certain professional consultant services to Escambia County as outlined herein.

  • Project Management Services Contractor shall provide business analysis and project management services necessary to ensure technical projects successfully meet the objectives for which they were undertaken. Following are characteristics of this Service:

  • Training Services Training Services may include pre-packaged training Products, and/or the development or customization of training programs as requested, including Live Training, Computer Based/Multi-Media Training which encompasses Internet-Delivered Training, and/or Video Based Training.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Third Party Services Any services required for or contemplated by the performance of the above-referenced services by the Administrator to be provided by unaffiliated third parties (including independent auditors’ fees and counsel fees) may, if provided for or otherwise contemplated by the Financing Order and if the Issuer deems it necessary or desirable, be arranged by the Issuer or by the Administrator at the direction (which may be general or specific) of the Issuer. Costs and expenses associated with the contracting for such third-party professional services may be paid directly by the Issuer or paid by the Administrator and reimbursed by the Issuer in accordance with Section 2, or otherwise as the Administrator and the Issuer may mutually arrange.

  • Program Services a) Personalized Care Practice agrees to provide to Program Member certain enhancements and amenities to professional medical services to be rendered by Personalized Care Practice to Program Member, as further described in Schedule 1 to these Terms. Upon prior written notice to Program Member, Personalized Care Practice may add or modify the Program Services set forth in Schedule 1, as reasonably necessary, and subject to such additional fees and/or terms and conditions as may be reasonably necessary.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

  • Collection Services 5.01 General 5-1 5.02 Solid Waste Collection 5-1 5.03 Targeted Recyclable Materials Collection 5-3

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