Additional Escalation Information Clause Samples
The "Additional Escalation Information" clause outlines the procedures and requirements for providing further details when a dispute or issue is escalated within a contractual relationship. Typically, this clause specifies what information must be shared, such as supporting documents, timelines, or contact points, to facilitate the escalation process. By clearly defining the information exchange, the clause ensures that all parties have the necessary context to address the issue efficiently, thereby streamlining dispute resolution and minimizing misunderstandings.
Additional Escalation Information. Motricity and AT&T will ensure that any additional processes that are required to ensure the smooth escalation of incidents within each organization are clearly communicated to one another in writing, so that the escalation processes within each organization and between the two organizations are clearly understood by both parties. Motricity and AT&T will exchange the names and contact information of the personnel who need to be kept informed of progress during the escalation process in Appendix A. Both parties are responsible for ensuring that the contact information is updated and exchanged when circumstances warrant. This information will not be updated and kept current as part of this SLA, but will need to be maintained separately by the two parties outside of this document.
Additional Escalation Information. Client and GlobalLogic will ensure that any additional processes that are required to ensure the smooth escalation of incidents within each organization are clearly communicated to one another in writing, so that the escalation processes within each organization and between the two organizations are clearly understood by both Parties. Client and GlobalLogic will exchange the names and contact information of the personnel who need to be kept informed of progress during the escalation process, utilizing the templates for contact lists set forth in this Exhibit. Both parties are responsible for ensuring that if there are any changes in the contact information the other Party is updated. This information will not be updated and kept current as part of this Exhibit, but will need to be maintained separately by the two Parties outside of this Exhibit.