Common use of ACT WITH COMPASSION AND PERSONALIZE CARE Clause in Contracts

ACT WITH COMPASSION AND PERSONALIZE CARE. This means we agree to: ü Help people find their purpose and meaning. We will work to find a way for every youth and older person we work with (including those who need care) to be mentors, teachers, connectors and a life force for others so they experience purpose beyond themselves, bring music, connection with nature, and relationships across generations into people’s lives, and strengthen the social fabric of our community. We will take the time to ask people about their strengths and passions and whether they would like to share or teach back their skills to others, and help them figure out a way to do this. ü Help people understand how to achieve their highest quality of life possible. We will try to have authentic conversations with people and their care partners to help them to take charge of their own quality of life. This includes building an understanding about: What is your understanding of your circumstances? What are your fears and what are your hopes? What are the trade-offs you are willing to make and not willing to make? And what is the course of action that best serves this understanding? We will use the information we glean from people and care partners to help organize the services we provide so they are most meaningful to them. ü Encourage people to ask for meaningful help. 80% of the time, help comes from a specific request. The most important step each of us can take to prompt a culture of caring and giving in this community is by asking for the help we really need. We will encourage people to ask for specific and practical things they really need help with, including sharing positive stories of 'how to ask for help, and how it can help you'. We will encourage everyone who asks for help to also think about what help they can offer others. ü Connect people and care partners with appropriate education and self-help. This includes helping them find an appropriate peer support network, and arranging for access to useful education and training programs in this community, such as: the new Caregiver College program when it is available, caregiver training currently available through community services, Neighbours Helping Neighbours on-line resources, technology training etc ü Support personalized care. Through multiple channels (self-managed, volunteer, and provider-based), we will support people and care partners to organize their care around the things that are most important to them, and bring together self-help, natural care, formal providers and technology – care that is truly encompassing.

ACT WITH COMPASSION AND PERSONALIZE CARE. This means we agree to: ü Help people find their purpose and meaning. We will work to find a way for every youth and older person we work with (including those who need care) to be mentors, teachers, connectors and a life force for others so they experience purpose beyond themselves, bring music, connection with nature, and relationships across generations into people’s lives, and strengthen the social fabric of our community. We will take the time to ask people about their strengths and passions and whether they would like to share or teach back their skills to others, and help them figure out a way to do this. ü Help people understand how to achieve their highest quality of life possible. We will try to have authentic conversations with people and their care partners to help them to take charge of their own quality of life. This includes building an understanding about: What is your understanding of your circumstances? What are your fears and what are your hopes? What are the trade-offs you are willing to make and not willing to make? And what is the course of action that best serves this understanding? We will use the information we glean from people and care partners to help organize the services we provide so they are most meaningful to them. ü Encourage people to ask for meaningful help. 80% of the time, help comes from a specific request. The most important step each of us can take to prompt a culture of caring and giving in this community is by asking for the help we really need. We will encourage people to ask for specific and practical things they really need help with, including sharing positive stories of 'how to ask for help, and how it can help you'. We will encourage everyone who asks for help to also HWE think about what help they can offer others. ü Connect people and care partners with appropriate education and self-help. This includes helping them find an appropriate peer support network, and arranging for access to useful education and training programs in this community, such as: the new Caregiver College program when it is available, caregiver training currently available through community services, Neighbours Helping Neighbours on-line resources, technology training etc ü Support personalized care. Through multiple channels (self-managed, volunteer, and provider-based), we will support people and care partners to organize their care around the things that are most important to them, and bring together self-help, natural care, formal providers and technology – care that is truly encompassing.