Common use of Account Errors Clause in Contracts

Account Errors. You have a responsibility to review your account statements or Paperless Statements in a timely manner in accordance with the section titled Statements and Duty to Inspect Statements, and to notify us promptly of any errors. Call or write us at the telephone number or address listed under Customer Service, as soon as possible if you have questions about your account or account statement, or if you believe there is an error on your account or account statement. (1) Tell us your name and account number. (2) Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information. (3) Tell us the dollar amount and the date of the suspected error. (4) If you tell us orally, we may require that you send us your complaint or question in writing. We will tell you the results of our investigation within ten (10) business days of receiving your complaint and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. For errors involving new accounts or foreign transactions, we may take up to 90 days to investigate your complaint or question. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. (5) For errors involving electronic banking transactions, please refer to Electronic Funds‐Your Rights and Responsibilities, 16 for more information. (6) If your account is debited with a substitute check and you believe there is an error or discrepancy involving that transaction you are entitled to additional rights under the law. Please refer to Substitute Checks (Check 21), for a description of those rights.

Account Errors. You have a responsibility to review your account statements or Paperless Statements in a timely manner in accordance with the section titled Statements and Duty to Inspect Statements, and to notify us promptly of any errors. Call or write us at the telephone number or address listed under Customer Service, Service as soon as possible if you have questions about your account or account statement, or if you believe there is an error on your account accounts or account statementstatements. (1) Tell us your name and account number. (2) Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information. (3) Tell us the dollar amount and the date of the suspected error. (4) . If you tell us orally, we may require that you send us your complaint or question in writing. We will tell you the results of our investigation within ten (10) 30 business days of receiving your complaint and will correct any error promptly. If we need more time, however, we may take up to 45 60 days to investigate your complaint or question. For errors involving new accounts or foreign transactions, we may take up to 90 120 days to investigate your complaint or question. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. (5) For errors involving electronic banking transactions, please refer to Electronic Funds‐Your Rights and Responsibilities, 16 for more information. (6) If your account is debited with a substitute check and you believe there is an error or discrepancy involving that transaction you are entitled to additional rights under the law. Please refer to Substitute Checks (Check 21), for a description of those rights.