Common use of Accessing Support Clause in Contracts

Accessing Support. SailPoint offers several ways to resolve any technical difficulties. In addition to online help in the Software, which can be accessed by clicking the “Help” tab when logged into the Software, function-specific help information can also be accessed throughout the Software using the ‘?’ option. The Compass online community (▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇) is available 24x7 for self-service technical assistance including:  Downloading software updates and patch  Viewing updates to supported platforms and hardware  Accessing our knowledgebase, product documentation, technical articles, and FAQs  Viewing supported platforms and hardware The Horizon our online support portal (▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/services/online-support) is used to manage your cases and includes:  Logging tickets and viewing status of previously submitted tickets  Submitting new product enhancements (Ideas)  Support Policy documentation  Reporting The support email address is ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. The support phone number is ▇▇▇-▇▇▇-▇▇▇▇ or ▇-▇▇▇-▇▇▇-▇▇▇▇.

Accessing Support. SailPoint offers several ways to resolve any technical difficulties. In addition to online help in the Software, which can be accessed by clicking the “Help” tab when logged into the Software, function-specific help information can also be accessed throughout the Software using the ‘?’ option. The Compass online community (▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇) is available 24x7 for self-service technical assistance including:  • Downloading software updates and patch  • Viewing updates to supported platforms and hardware  • Accessing our knowledgebase, product documentation, technical articles, and FAQs  • Viewing supported platforms and hardware The Horizon our online support portal (▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/services/online-support) is used to manage your cases and includes:  • Logging tickets and viewing status of previously submitted tickets  • Submitting new product enhancements (Ideas)  • Support Policy documentation  • Reporting The support email address is ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. The support phone number is ▇▇▇-▇▇▇-▇▇▇▇ or ▇-▇▇▇-▇▇▇-▇▇▇▇.