Accessing Support. 5.3.1 The service desk The service desk is the first point of contact for issues, faults or general enquiries about Impero’s software services. A ticket can be raised in the following ways: Telephone: +▇▇ (▇)▇▇▇▇▇▇▇▇▇▇ (UK & International) +▇ ▇▇▇▇▇▇▇▇▇▇ (US & Canada) +▇▇ (▇)▇▇▇▇▇▇▇▇▇ (France or French speaking countries) Email: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Customer portal: ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Impero will answer the phone in line with the KPIs set out in Appendix 1 of this document. There is also a voicemail service in place should any calls be missed.
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