Common use of Accessing Support Clause in Contracts

Accessing Support. SailPoint support offers several ways to resolve any technical difficulties. In addition to online help with the SaaS Services, which can be accessed by clicking the “Help” tab when logged into the SaaS Services, function-specific help information can also be accessed throughout the SaaS Services using the ‘?’ option. The Compass online community (▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇) is available 24x7 for self-service technical assistance including:  Viewing updates to supported platforms and hardware  Accessing our knowledgebase, product documentation, technical articles, and FAQs The Horizon our online support portal (▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/services/online-support) is used to manage your cases and includes:  Creating, updating and viewing cases including adding attachments  Submitting new product enhancements (Ideas)  Support Policy documentation  Reporting The support email address is ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. The support phone number is ▇▇▇-▇▇▇-▇▇▇▇ or ▇-▇▇▇-▇▇▇-▇▇▇▇.

Accessing Support. SailPoint support offers several ways to resolve any technical difficulties. In addition to online help with the SaaS Services, , which can be accessed by clicking the “Help” tab when logged into the SaaS Services, function-specific help information can also be accessed throughout the SaaS Services using the ‘?’ option. The Compass online community (▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇) is available 24x7 for self-service technical assistance including:  Viewing updates to supported platforms and hardware  Accessing our knowledgebase, product documentation, technical articles, and FAQs The Horizon our online support portal (▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/services/online-support) is used to manage your cases and includes:  Creating, updating and viewing cases including adding attachments  Submitting new product enhancements (Ideas)  Support Policy documentation  Reporting The support email address is ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. The support phone number is ▇▇▇-▇▇▇-▇▇▇▇ or ▇-▇▇▇-▇▇▇-▇▇▇▇.

Accessing Support. SailPoint support offers several ways to resolve any technical difficulties. In addition to online help with the SaaS Services, which can be accessed by clicking the “Help” tab when logged into the SaaS Services, function-specific help information can also be accessed throughout the SaaS Services using the ‘?’ option. The Compass online community (▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇) is available 24x7 for self-service technical assistance including:  • Viewing updates to supported platforms and hardware  • Accessing our knowledgebase, product documentation, technical articles, and FAQs The Horizon our online support portal (▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/services/online-support) is used to manage your cases and includes:  • Creating, updating and viewing cases including adding attachments  • Submitting new product enhancements (Ideas)  • Support Policy documentation  • Reporting The support email address is ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. The support phone number is ▇▇▇-▇▇▇-▇▇▇▇ or ▇-▇▇▇-▇▇▇-▇▇▇▇.