2Content Sample Clauses

2Content. The training content will include key Syneos Health supported field hardware and applications including the following topics: iPad basics, Concur T&E, HCP Spend Capture, Veeva CRM, Veeva Analytics & Dashboards, and Customer Maintenance. New hire training will be delivered using the same content developed for implementation and offered at the frequency of one class per quarter, with the preferred Client format of either WebEx or face-to-face delivery. Additional training is offered as needed following the Change of Scope process in Section 3.1.1(d) of this Exhibit A-1. ​ 3.12 Learning Management System (LMS) Syneos Health will supply Client with our standard LMS system for the delivery and tracking of all online training. Standard LMS reporting will be provided to internal Syneos Health leadership and Client for communication of training completion and verification of required compliance training. The LMS can contain a combination of Syneos Health and Client-created content to enable its ​ Syneos Health Project Code: 7007244 use across all product, selling skills, soft skills, and compliance training and service as a central repository for all training records. Standard LMS Service Levels are indicated in the below table: ​ Simple PDF Load 1-2 days Simple SCORM Load 2-4 days Simple Assessment 2-3 days Registrations/Assignments for existing activities and users 24 hours Add Additional users (upon notice) End of next business day Transcripts 24 hours Complex Assessment 3-5 days Complex Course with Assessment 5-7 days High Stakes/Large Assessment 5-7 days 3.13 Quality Management and Assurance