Service Level Document definition

Service Level Document means the procedures established between Bank and the Securities Lending Agent in connection with Loans of each Lender’s securities.
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Service Level Document means the document containing a detailed description of the Services to be agreed upon by the parties, as further described in Clause 2.1(h)
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Service Level Document means in respect of any Service, SolutionsPT's standard service levels (together with related terms) for that Service;
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Examples of Service Level Document in a sentence

  • BNYM hereby accepts such appointment and is authorised and instructed to perform the Depositary Services pursuant to this Agreement, to the extent relevant in accordance with the Service Level Document.

  • Notices to the Parties will be sent to the relevant Party’s address and in such a manner as described and agreed in the Service Level Document.

  • Annexure 11 - Service LevelsThis Service Level Document is developed to provide Bank with optimal services rendered by the vendor.Vendor should be capable of providing an uptime of 99.90% (during Warranty & AMC period), calculated on a quarterly basis.

  • Service Level Document10.1 The bidder shall provide a Service Level Document (SLD) to BSNL as a part of its EOI bid as given in Annexure-IV.

  • BNYM shall provide the Manager as of the Effective Date and on an ongoing basis and periodically with the information including an periodically overview of all Assets required for the Manager to perform its duties, including the exercise of any rights attached to Assets, and in order to allow the Manager and the Fund to have a timely and accurate overview of the Fund's accounts (including, but not limited to, the Cash Accounts and Securities Accounts) as set out in the Service Level Document.

  • Operator shall comply by the terms and conditions of this Agreement including the Service Level Document appended herewith as Annexure I.

  • The Service Level Document along with any future amendments is made a part of this Agreement by reference and any violation of the terms of the Service Level Document shall be deemed to be a violation of this Agreement granting Company the right to terminate this Agreement forthwith.

  • The updated Service Level Document includes customer performance measures for regular maintenance and the response to a snow event.

  • Annexure 12 - Service LevelsThis Service Level Document is developed to provide Bank with optimal services rendered by the vendor.

  • Detailed provisions regarding the arrangements and procedures as set out in this Clause are included in the Service Level Document.


More Definitions of Service Level Document

Service Level Document means the legally binding document setting out in general terms operational arrangements in relation to the Depositary Services to be provided by BNYM.
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Related to Service Level Document

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Credit is defined in Section 8.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Order or “Contract” or “Agreement” shall mean the Service Order / Agreement and all attached exhibits and documents referred to therein and all terms and conditions thereof together with any subsequent modifications thereto;

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Service Document means a claim form, application notice, order, judgment or other document relating to any Proceedings;

  • Transmission Service Agreement or “TSA” shall mean the agreement entered into between Long Term Transmission Customer(s) and the TSP pursuant to which TSP shall build, own, operate and maintain the Project and make available the assets of the Project to Long Term Transmission Customer(s) on a commercial basis;

  • SOW means the document specifying, without limitation, the scope, objective, and time frame of the Work that Supplier will perform for Cisco.

  • Cloud Service Order Form means all written order forms or other ordering documentation for Cloud Services entered into by SAP, or a SAP SE Affiliate or a reseller of SAP SE or an SAP SE Affiliate, and Prime Contractor.

  • Construction Service Agreement means either an Interconnection Construction Service Agreement or an Upgrade Construction Service Agreement.

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • Interconnection Service Agreement means an agreement among the Transmission Provider, an Interconnection Customer and an Interconnected Transmission Owner regarding interconnection under Tariff, Part IV and Tariff, Part VI.

  • Service User means the person directly receiving the Services provided by the Provider as specified in the Service Specifications and includes their Carer and Legal Guardian where appropriate Service Quality Performance Report means a report as described in Appendix J (Service Quality Performance Report)

  • Service Order Form means our standard Service Order Form for Services, or any other order form that we agree with you in writing that incorporates the provisions of this DPA;

  • Maintenance Schedule means a document which describes the specific scheduled maintenance tasks and their frequency of completion necessary for the safe operation of those aircraft to which it applies;

  • Detailed telecommunications billing service means an ancillary service of separately stating information pertaining to individual calls on a customer's billing statement.

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Service Specifications means the following documents, as applicable to the Services under Your order: