Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? Axon warrants that its law enforcement hardware products which are manufactured by Axon are free from defects in workmanship and materials for a period of one (1) year from the date of receipt. Axon-manufactured accessories are covered under a limited ninety-day warranty from the date of receipt. Non-Axon manufactured accessories are covered under the manufacturer's warranty. There are extended warranties available as defined in the Axon Master Services and Purchasing Agreement (MSPA). NON-AXON MANUFACTURED PRODUCTS For some solutions we are authorized resellers of hardware (Cradlepoint routers for Axon Fleet, Axis cameras for Axon Interview, etc.). Products that we are authorized to resell abide by the manufacturer's warranty. Further details can be provided upon request. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Restrictions are outlined in our warranty, which has been included in the uploaded attachments. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Our warranties do not cover the expense of technicians' travel time and mileage to perform warranty repairs. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? Axon will be available 24 hours/7 days per week by phone for emergency technical support for any system outage, and if mutually agreed upon by both parties, we can provide onsite support for local issues. If a site visit is deemed necessary due to an issue (i.e. access point failures or accidental cut wires) and not an Axon or Axon Evidence issue there may be a charge assessed to the agency. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Axon will troubleshoot these devices to the best of our ability. If we are unable to resolve the issue and the devices require warranty service, this will be performed by the manufacturer. * 48 What are your proposed exchange and return programs and policies? Axon does not allow exchanges or returns. Please see our MSPA for full details. * 49 Describe any service contract options for the...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? All Equipment Provided by CME Corp is provided with the Manufacturer's Warranty. These Warranties are provided as part of the quoting process as needed. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Details of Manufacturer's warranties are available on request and differ per specific manufacturer. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Varies by Manufacturer. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? CME Does Not Service The Canadian Market. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Varies by original manufacturer. CME provides approved warranty service for several of our manufacturers. Other Manufacturers provide their own service. * 51 What are your proposed exchange and return programs and policies? Varies by product and manufacturer. * 52 Describe any service contract options for the items included in your proposal. Available ad locally negotiated. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and accepted payment methods. Net 30 Wire Transfer, Bank Checks, Credit Cards * 54 Describe any leasing or financing options available for use by educational or governmental entities. CME has financing/leasing options available through 3rd party partners. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Please see attached, CME's current credit application. This document is used when an entity places it's first purchase order. Processing time is approximately 24-48 hours maximum. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes. CME will accept P-cards. * Table 11: Pricing and Delivery Provide detailed pricing in...
Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. Th...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Our warranty covers the product and include factory labor. See the Warranty statement located in the price list and included in the attached section for complete details. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, as long as they are used for the intended purpose. See Xxxxxx's warranty statement attached for complete details. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? This is not offered, as the majority of the time the customer sends the product or part back for warranty consideration. Our reps, factory and distribution can handle most warranty issues on their scheduled visit, if requested by the end user. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Remote locations may require the user to return the product, if we can't assist them over the phone or on a Teams, Zoom or other communication. Our return rate is extremely low. We also sell all over the world, and this hasn't been an issue. We do have a Whelen certified repair facility in Canada. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We are only able to warranty our products. We do not have the knowledge or access to other suppliers' parts to properly fix their problems. * 51 What are your proposed exchange and return programs and policies? Exchanges are processed through the seller. If the agency purchased direct from Whelen, we have an RMA that needs to be completed, a simple process. Return policy will be at the discretion of the distributor who the member purchased from. If it's a common use item, they may exchange or take back with no restocking fee. Whelen has a 25% restock fee, and requires an RMA form to be completed, if the member want to return for credit. * 52 Describe any service contract options for the items included in your proposal. We are only offering product, and do not have any service contract for our offering. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and ac...
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening again. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairs. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. we can provide service coverage throughout the U.S and Canada. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied with our equipment at time of purchase that was part of the sale (meaning they paid for it in the initial acquisition price) will be covered by our warranty and we will take it up with the supplier, if necessary. Any items added to the vehicle without our knowledge or approval will not be covered. *
Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? TACenergy guarantees the fuel products sold will meet or exceed all required federal, state, and local specifications at the time of transfer to the customer's tanks. Each Participating Agency shall be responsible for having the proper fuel fill and transfer vapor recovery system(s) operating on their storage tanks in accordance with participating agency's state and local regulations. TACenergy and our carriers have the responsibility of reporting faulty equipment to the end users and the appropriate regulatory agencies. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, exclusions include but not limited to improper use of fuel, equipment malfunction, poor tank maintenance, and forces of nature. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? No, TACenergy will not cover warranty service for products produced by others. Should fuel delivered by TACenergy not meet quality standards at the time of delivery, TACenergy will rectify the issue with a pump-out and replacement of fuel. Exclusions and restrictions apply. * 48 Describe any service contract options for the items included in your proposal. There are no additional contract service options beyond the scope of Fuel Delivery with Related Services RFP in our proposal. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services At TACenergy, we champion a high-performance standard. Strategically managed supply and logistics processes are performed every day to ensure the correct fuel is delivered to the correct place at correct time and invoiced at the correct price. Our delivery, invoicing, and compliance performance is second to none. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) TACenergy measures customer success with several key metrics. Most importantly, we measure on-time deliveries to e...
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? Yes. * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? There are no restrictions. Verizon Connect provides a web-enabled, cloud- based solution which can be accessed via any supported web browser or mobile device (via mobile app). With presence in 15 countries globally, Verizon Connect has no limitations to providing support in those areas that we provide services. Additionally, Verizon Connect utilizes a network of subcontractors to provide professional installation (if required by customer) of telematics devices. Assignment of subcontractors are managed based on location to customer and timeline based on customer's requirements. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Verizon Connect has a robust portfolio of OEM agreements, connecting more vehicles and equipment over-the-air without ever touching the vehicle. OEM partnerships mean vehicles are ready to use from day one with factory warranty coverage and allow for online activation without any need to take the vehicle or equipment out of use for installation. * 47 What are your proposed exchange and return programs and policies? Hardware devices do not require maintenance. Technical issues with hardware devices have initial troubleshooting done by contacting our Customer Support team. A support representative will work to correct the issue or issue a Return Merchandise Authorization (RMA), so the hardware may be returned to Verizon Connect for additional troubleshooting or process a warranty replacement. Replacement devices will be received within seven (7) days. * 48 Describe any service contract options for the items included in your proposal. There are no service contracts related to the proposed services. The proposed services are provided as cloud-based, web enabled services. All maintenance is managed behind the scenes without interruption to the end- us...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes. Warranty document is attached in the uploaded section. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No. the warranty is not restricted on hour usage. LeeBoy warrants any defect in the machine when the machine is used as properly designed. Please refer to the uploaded warranty document for more information. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Warranty for repair on machines with less than fifty hours in service will have a factory trained service representative. The service representative will be reimbursed at a rate of $2.00/mile maximum of 100 miles and three hours maximum shop rate. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No geographical restrictions. All areas are covered by local LeeBoy authorized dealerships in the United States and Canada. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? LeeBoy warrants all parts manufactured or installed by LeeBoy except for any engines, truck chassis, or tires. Which in return is covered by the engine, truck, and tire manufacturer. *
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes, all products are covered. Exhibit #60 is Mohawks warranty. This warranty shown at the ending pages of the list price sheet, which is posted on xxx.xxxxxxxx.xxx/xxxxxxxxxxxx (across from the terms and conditions approx. 2/3rds of the way down the page). xxxxx://xxxxxxxxxxx.xxx/library/Mohawk_Warranty_04.05.21.pdf Different lifts have different warranties. As stated, the overwhelming most popular lift is a two-post side by side, which Mohawk offers an industry leading 25-year warranty on the structure, backed by a 10-year warranty on the moving parts (roller bearings, chains, safety release lever, safety release cable, etc.). To best understand the quality and longevity difference of a Mohawk two post lift, please see exhibit #58. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No. There are no usage restrictions. Examples are several garages that run 2 or 3 shifts per day. NYPD, FDNY, and NYC Sanitation all have 32+ year old Mohawk lifts. These garages operate either 2 or 3 shifts per day. Please see exhibit #20 from NYPD former deputy commissioner Xxxxxx Xxxxxxxx. These lifts have 60+ years of usage and are still going strong every day. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes, situation and product dependent. If a customer forgets where the “up” (or down) button is after being trained, the local representative might charge the agency if a special trip is needed. This can be handled easily over the phone, via virtual meeting or email. The operator is also able to read the instruction manual that was included with purchase or can be found online at xxx.xxxxxxxxxxx.xxx/xxx . If the issue is a defective part, Mohawk pays the local installer/service provider, and the user (agencies) don't receive an invoice. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Mohawk can provide 100% coverage in the lower 48 states of the US. Alaska and Hawaii are remote, as our rep in Alaska lives in Anchorage and doesn't travel to Juneau, Nome, or Prudhoe Bay every week. The same applies to parts of Hawaii and areas in Canada. Mohawk is more established in the US than in Can...
Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? We have included the 2020 Husqvarna Warranty Statement, attached, for your review. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Please see the 2020 Husqvarna Warranty Statement, attached. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? Husqvarna's authorized dealer network is resposible for providing maintenance and warranty repairs. At this time, we believe we have dealer coverage across the US and Canada to provide service and warranty repair work as required. *
