Support Fee definition
Examples of Support Fee in a sentence
The Customer shall be responsible for all operating materials and of all consumables, including but not limited to print heads, laser cartridges, ribbons, toners, infuser and developer kits all of which are outside the scope of the Support Fee.
Payment of the first year’s Support Fee shall be made on or before the Delivery Date or with EPOS DIRECT approval via monthly or quarterly direct debit.
Any Site visits carried out by EPOS DIRECT in respect of support outside that covered by the Support Fee are carried out at EPOS DIRECT discretion and may be chargeable at EPOS DIRECT current daily rate for such service together with the reasonable costs of accommodation, travelling time and travelling expenses all of which shall be over and above the Support Fee covered by this Agreement.
Where EPOS DIRECT have to carry out site visits for support, it reserves the right to charge over and above the annual Support Fee.
If, on attendance at Site, the engineer believes the Support Fee does not cover the fault, the customer will be advised, and in such event, any corrective activity, spare parts and the cost of the visit itself, shall be charged.