Examples of Measurement Window in a sentence
Critical Uptime Means the aggregate number of minutes in the specified period(s) in the applicable Measurement Window during which a defined Service component is required to be Available.
Unless otherwise specified in the Agreement, the Service Management Manual, or the CMDB, Critical Uptime equals the total number of minutes in the Measurement Window.
In such circumstances, the results will be reported as the absolute number of missed tickets during the Measurement Window, instead of the percent of tickets missed.
The Measurement Window will exclude approved scheduled maintenance.
Priority Level Minimum Service Level Attainment % Priority 1 95% Priority 2 90% Priority 3 85% Priority 4 80% In the event that the volume of tickets during the Measurement Window is less than ten (10) tickets, the calculation described in the preceding paragraph will be modified as set forth in this paragraph to determine compliance with this SLA.