Fault Call definition

Fault Call means the notification made by Customer to the GCSC to report a Fault. "Firewall" means a method to enhance network security.

Fault Call means any telephone call, fax or e-mail from the Customer to the RTMS Service Provider Representative;

Fault Call means the notification made by the Customer to the GCSC (as hereinafter defined) to report the non-operability of the Equipment.

Examples of Fault Call in a sentence

• Intending bidders have to submit their BID in the prescribed format with EMD remittance details along with self- attested KYC documents (PAN, AADHAR card etc) and the same shall be submitted to Authorized Officer of M/s.

• If a Fault is caused by a failure in any Flexible SSL service component, Orange will repair the Fault following receipt of a Fault Call or upon detection of the Incident by Orange, whichever occurs first.The GCSC will classify all Fault Calls and Incidents as follows: Severity 1Problems causing critical impact to the business function(s) or customer(s).

• If a Fault is caused by a failure in the SSL Gateway hardware, Orange will repair the Fault following receipt of a Fault Call or detection of the Fault by Orange, whichever occurs first.

• Should the CAPITA representative be unable to resolve the problem or provide an action or plan suitable to the Customer, the Fault Call will be escalated to CAPITA CAPITA’ Operations Team and CAPITA’ Customer Services Manager will also be informed.

• Escalated after this period to -Stage 2 Escalated after 8 hours (cumulative) to -Stage 3 Escalated after 9 hours (cumulative) to -Stage 4 Table 3 Stage 1 The CAPITA representative at the Capita ServiceCare Support Centre will acknowledge the Fault Call and advise on tests and actions required in order to attempt to resolve the problem, consulting as necessary with other CAPITA representatives and/or third parties.

More Definitions of Fault Call

Fault Call means any telephone call, from the Customer to CAPITA (in accordance with CAPITA notification procedures from time to time) notifying CAPITA of a Fault;

Fault Call means a communication from the Customer to Olympus to report a Fault in accordance with the process set out in Schedule 3;

Fault Call means any telephone call, fax or e-mail from the Customer to the Etellect Representative;

Fault Call means the notification to the GCSC (as hereinafter defined) of a Fault.

Fault Call means a fault reported by the Customer via the Contract Telephone Number.

Fault Call means the notification made by the End User to the GSC to report the non-operability of the Equipment, and the associated request for Maintenance Services. EQUIPMENT means a whole unit or item of hardware installed at the End User Sites for which Equant is providing the Services. Equipment is comprised of various Components.

Fault Call means a Fault reported by the Licensee via the Helpdesk.