Fault Call definition

Fault Call means the notification made by Customer to the GCSC to report a Fault. "Firewall" means a method to enhance network security.

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Fault Call means a communication from the Purchaser to Olympus to report a Fault in accordance with the process set out in this Schedule;

Fault Call means any telephone call, fax or e-mail from the Customer to the Etellect Representative;

Examples of Fault Call in a sentence

• The target maximum waiting time before accepting a Fault Call is 5 minutes from the time when the Fault Call is connected to the GCSC.

• Should the Etellect Representative be unable to resolve the problem or provide an action plan suitable to the Customer, the Fault Call will be escalated to Etellect’s Operations Team and Etellect’s Account Manager will also be informed.

• Service Management Service Delivery / Account Management Regular SLA Visits MCC Primary Schools – eventual move to call logging Permanent Onsite Technician MCC Secondary Schools Fault Call Logging Self Service fault/request logging service Telephone Support Service Desk Support - Incident/Problem Management Remote Support Service Desk Support - Incident/Problem Management Managed Infrastructure When hosted in SRS Data Centre Hardware / Equipment Support Warranty and Repair – where economically viable.

• Escalated after this period to - Stage 2 Escalated after 8 hours (cumulative) to - Stage 3 Escalated after 9 hours (cumulative) to - Stage 4 Stage Response Activity Stage 1 The Etellect Representative on the Technical Helpdesk will acknowledge the Fault Call and advise on tests and actions required in order to resolve the problem, consulting as necessary with other Etellect Representatives and third parties.

• Escalated after this period to -Stage 2 Escalated after 8 hours (cumulative) to -Stage 3 Escalated after 9 hours (cumulative) to -Stage 4 Stage 1 The CAPITA representative at the Capita ServiceCare Support Centre will acknowledge the Fault Call and advise on tests and actions required in order to attempt to resolve the problem, consulting as necessary with other CAPITA representatives and/or third parties.

More Definitions of Fault Call

Fault Call means a Fault reported by the Licensee via the Helpdesk.

Fault Call means the notification made by the End User to the GSC to report the non-operability of the Equipment, and the associated request for Maintenance Services. EQUIPMENT means a whole unit or item of hardware installed at the End User Sites for which Equant is providing the Services. Equipment is comprised of various Components.

Fault Call means a fault reported by the Customer via the Contract Telephone Number.

Fault Call means the notification made by the Customer to the GCSC (as hereinafter defined) to report the non-operability of the Equipment.

Fault Call means the notification to the GCSC (as hereinafter defined) of a Fault.

Fault Call means any telephone call, fax or e-mail from the Customer to the RTMS Service Provider Representative;

Fault Call means any telephone call, from the Customer to CAPITA (in accordance with CAPITA notification procedures from time to time) notifying CAPITA of a Fault;