We must ask your views about any proposals that substantially affect you in respect of housing management. An example would be if we were to undertake a modernisation programme to your home.
We must keep the structure and exterior of your home in repair and keep in repair and proper working order relevant installations for the supply of utilities and sanitation and for heating. This obligation arises under s11 Landlord and Tenant Act 1985 (or succeeding legislation) and the description of it here does not enlarge what we are required to do. We will repair: Window frames, external doors, drains, gutters, outside pipes. Kitchen and bathroom fixtures – basins, sinks, toilets, baths. Electrical wiring and gas and water pipes. Heating equipment and water-heating equipment.If you live in a block of flats, we must repair any communal areas around your home such as stairs, lifts, landings, lighting and entrance halls, though only if the enjoyment of your home or such areas is affected.