Support Package Sample Clauses

Support Package a) Scope: Customer is provided the support and maintenance services as described in Exhibit A.

Support Package. The parties will support the implementation of the leave system through a leave management guide for RMOs and allocation of resource to assist RMO units and HR teams where necessary. Part of the package will include support for the drafting of a leave management strategy that should be adopted by DHBs and integrated into existing leave management structures to ensure that RMOs are given an adequate opportunity to take annual leave each year in compliance with the Holidays ▇▇▇ ▇▇▇▇. DHBs should be aware that the Act states that an employee must be given an opportunity to take at least 2 weeks of uninterrupted leave, should they apply for it. Good leave management will allow the DHB to ensure that its leave costs are minimised. Northland 2 hours for House Surgeons 4 hours for other RMOs Waitemata 2 hours for House Surgeons 4 hours for other RMOs Auckland 2 hours for House Surgeons 4 hours for other RMOs Counties Manukau 2 hours for House Surgeons 4 hours for other ▇▇▇▇ ▇▇▇▇▇▇▇ ▇ hours for House Surgeons 4 hours for other RMOs BOP - Tauranga 4 hours BOP - ▇▇▇▇▇▇▇▇▇ ▇ hours for House Surgeons 4 hours for other ▇▇▇▇ ▇▇▇▇▇ ▇ hours Taranaki 3 hours for House Surgeons 4 hours for other ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇ hours Hawkes Bay 3 hours for House Surgeons 4 hours for other RMOs MidCentral 3 hours for House Surgeons 4 hours for other ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇ hours Hutt Valley 4 hours Capital and Coast 4 hours ▇▇▇▇▇▇ Marlborough 4 hours Canterbury 2 hours for House Surgeons 4 hours for other RMOs South Canterbury 2 hours for House Surgeons 4 hours for other RMOs West Coast 2 hours for House Surgeons 4 hours for other RMOs Southern 2 hours for House Surgeons 4 hours for other RMOs The parties shall, during the term of this agreement investigate the introduction of the following rostering protocols for ED’s and ICU’s in the urban DHB’s. a) On duty hours shall not exceed an average of 50 per week over a four week period and no more than 60 hours worked in any seven days. b) No more than 5 consecutive days shall be worked in a row, except that in the case of night shifts there shall be no more than 4 consecutive shifts in a row. c) Employees shall have 2 consecutive days off in every seven days. d) No employee shall be required to work for a continuous period exceeding 10 hours inclusive of meal breaks. e) Employees shall receive a minimum break of 11 hours between periods on duty (replacing clause 13.6.1). f) Employees shall, after working a period of consecutive night shifts, have a pe...

Support Package. During the Subscription Period, You are entitled to either the “Lite”, “Priority”, or “Ultimate” support package, as described in greater detail here: ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/purchase/support-plans/devtools, and subject to the limitations and restrictions described in the following Fair Use Policy. You will lose the right to receive support and updates at the end of your Subscription Period, unless you renew your access to updates and support for additional Subscription Period(s) with Telerik at additional cost. Your level of support (Lite, Priority, or Ultimate) is determined at the time of initial license purchase. You may upgrade Your level of support at any time during an active Subscription Period, provided Telerik continues to make such levels of support generally available. Any support level upgrades (if purchased) and all access to support and updates thereunder will be bound to the term of the then active Subscription Period (i.e., the renewal/expiration date of Your Subscription Period will not change as a result of the support level upgrade). You generally may not downgrade Your level of support and there is no automated mechanism available to You by which to downgrade.

Support Package. The support package provided as part of this Agreement is defined below in Table 3: Definition of the Support Package provided under this Agreement.

Support Package. 1. We provide support services (including updates) for the Software product. The Support package fee is included in the Licence Fee. We provide support to users via Our dedicated ticketing system available by means of Our website. We provide support from 4.30am to 6pm UK time, on all days other than a Saturday, Sunday or public holiday in England, when banks in London are open for business (“Support Business Hours”). 2. We shall acknowledge support requests from You within 4 hours (applicable only during our Support Business Hours as defined above). Where We consider it necessary to facilitate efficient communication, We may contact You by telephone or otherwise. 3. We shall have the right to withdraw services under the Support Package, without notice, if You are in default under any terms of this Licence. 4. We shall supply upgrades to the Software as they are commercially released. 5. We shall use reasonable endeavours to solve problems with the Software identified and notified to us by You by means of our dedicated ticketing system. Given the nature of Software, it is not possible for Us to warrant that We will be able to solve any problem in a given timescale, or at all. However, We undertake to keep You updated on progress and, where practical, provide an interim fix and/or workaround so that You can continue effective use of the Software. 6. We expect reasonable support from Your side to help diagnose the problem, examples of such activities involve providing the adequate log files, and if necessary access to Your environment either onsite or via secure remote access mechanisms. 7. You accept that, where a particular identified problem requires an update to the Software, the scheduling of any new releases and the functionality of those releases contain shall be under Our sole control. 8. We shall have no obligation to provide the support and maintenance services if the fault is not reported through Our dedicated ticketing system on Our website, or where faults arise from: 1. misuse, incorrect use of or damage to the Software; or 2. failure to maintain the necessary environmental conditions for use of the Software; or 3. use of the Software in combination with any equipment or software not provided by Us, or any fault in any such equipment or software; or 4. Your failure to follow Our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Software; or 5. You altering or repairing the relevant Software wi...

Support Package. The number of facilities and children are those of authorized childcare centers. Secure additional childcare capacity for approximately 200,000 children by 2015 and 400,000 by 2017. *The current childcare center situation: There are approximately 24,000 centers with a total of 2.22 million children using the care facilities. There are approximately 23,000 children on childcare waiting lists. ① Open more childcare centers by utilizing a rental system and Government-owned land (infrastructure) ② Secure childcare workers to sustain the growing demand (human resources) ③ Advanced implementation of new schemes including subsidies for small scale childcare businesses (create additional childcare capacity swiftly) ④ Assistance for unregistered childcare centers that are seeking registration ⑤ Support for on-site childcare centers on business premises

Support Package. The “Support Package” provides support to the Service User and its regular employees in resolving specific issues related to the use and application of the Contract Products. Support is provided for the most current version and the two immediately preceding versions of the Contract Product. General explanations of the functionality of the Contract Products or training in specific program processes are not part of the services due under the Support Package. Specifically, MuM undertakes to provide the following services under the Support Package: – telephone support through the MuM hotline service during the hotline hours of Mon to Fri 9:00 to 12:00 h and 13:00 to 17:00 h (Fri 16:00 h) – e-mail support with express response from our experienced hotline team. MuM guarantees a response time within no more than 4 hours during hotline hours. – online remote maintenance: The Service User can provide our support engineer with access to its computer to provide solutions in real time. – access to the Download section and additional option of uploading your files as and when necessary to resolve your issue. Unless expressly otherwise agreed, the Support Package is active from conclusion of the contract.

Support Package. During the Subscription Period, You are entitled to the “Ultimate” support package as described in greater detail here: ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/purchase/support-plans/devtools, subject to the limitations and restrictions described in the following Fair Usage Policy. You will lose the right to receive support and updates at the end of your Subscription Period, unless you renew your access to updates and support for additional Subscription Period(s) with Telerik at additional cost.

Support Package. 16.1. In line with the Operating Guidance, the Council may at its discretion provide additional support to the Provider in its delivery of the Services. 16.2. Any support offered by the Council will be determined by the Council taking account of the type of provision, location of the Provider and needs of the Children. 16.3. Nothing in this Condition 16 removes the obligations on the Provider to deliver the Services and ensure the quality of provision in the Setting during the Period of Contract.