PERFORMANCE VERIFICATION Sample Clauses

PERFORMANCE VERIFICATION. 3.1 The Authority reserves the right to verify the Availability of the IT Environment and/or the Services and the Supplier’s performance under this Agreement against the Performance Indicators including by sending test transactions through the IT Environment or otherwise. : KEY PERFORMANCE INDICATORS AND SUBSIDIARY PERFORMANCE INDICATORS PART A: KEY PERFORMANCE INDICATORS AND SUBSIDIARY PERFORMANCE INDICATORS TABLES‌ The Key Performance Indicators and Subsidiary Performance Indicators that shall apply to the Operational Services are set out below:
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PERFORMANCE VERIFICATION. NextWave will provide to the COMPANY quarterly statistics that define the performance of the network including blocked calls, dropped calls, and frame error rates. In addition, NextWave will provide coverage maps that define the Coverage Area. TECHNICAL STANDARDS NextWave shall be in general compliance with the following standards: I. WIRELESS NETWORK INTERFACE STANDARDS A. IS-41REV B CELLULAR RADIO TELECOMMUNICATIONS INTERSYSTEM OPERATIONS NextWave's Network shall be in general compliance with IS-41 Revision B. This shall be upgraded to be in general compliance with IS-41 Revision C when IS-41 Revision C is commercially available.
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PERFORMANCE VERIFICATION. For all systems JCI will make commercially reasonable efforts to complete the Performance Verification Process within the first sixty (60) days after JCI begins receiving data. JCI will work with Customer to remedy any performance or installation deficiencies that might be detected during the Performance Verification Process. In the event of a performance or installation deficiency, JCI may, in its sole discretion, increase the time period to complete the Performance Verification. If JCI is not able to complete the Performance Verification Process and confirm that the system performs as expected within sixty (60) days after JCI begins receiving data and after JCI has worked in good faith with Customer to remedy any deficiencies that might impact System performance, JCI may, in its sole discretion, either (a) with Customer approval lower the Forecasted Year 1 Annual Energy or the Guarantee Level, or (b) terminate this Agreement and refund any payments made by Customer toward the Cost (to the extent already paid by Customer) identified on Page 1 of this Agreement and any costs paid by Customer, less (i) any payments made by JCI for field services and (ii) any system onboarding and preventative maintenance costs incurred by JCI. If the System experiences performance issues during the Performance Verification Process that are resolved before the process is complete, JCI may, in its sole discretion, exclude the energy losses from such shortfalls from Guarantee Year 1 Annual Energy (without any impact on Guaranteed Annual Energy for subsequent Guarantee Years).
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PERFORMANCE VERIFICATION. NextWave will provide to the COMPANY quarterly statistics that define the performance of the network including blocked calls, dropped calls, and frame error rates. In addition, NextWave will provide coverage maps that define the Coverage Area.
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PERFORMANCE VERIFICATION. The Authority reserves the right to verify the Availability of the IT Environment and/or the Services and the Supplier's performance under this Agreement against the Performance Indicators including by sending test transactions through the IT Environment or otherwise. KEY PERFORMANCE INDICATORS AND SUBSIDIARY PERFORMANCE INDICATORS Key Performance Indicators and Subsidiary Performance Indicators Tables The Key Performance Indicators and Subsidiary Performance Indicators that shall apply to the Operational Services are set out below, unless otherwise stated in the table these are to be measured over a Service Period: Table 1 – Key performance indicators No. Key Performance Indicator Title Definition Weighting Service Points Severity Levels Target Performance Level Minor KPI Failure Serious KPI Failure Severe KPI Failure KPI Service Threshold KPI-01 Severity 1 Service Incident resolution Achieve full fix or effective workaround within four (4) Hours where n = the number of Severity 1 Service Incidents 5 n-1 n-2 n-3 n-4 n-5 or greater KPI-02 Severity 2 Service Incident resolution including Achieve full fix or effective workaround within eight (8) Hours where n = the number of Severity 2 Security Incidents 4 n-1 n-2 n-3 n-4 n-5 or greater KPI-03 Severity 3 Service Incident resolution Achieve full fix or effective workaround within sixteen (16) working hours 2 95% 90% 85% 80% 79.9% or lower KPI-04 Severity 4 Incident resolution Achieve full fix or effective workaround within twenty four (24) working hours 2 95% 90% 85% 80% 79.9% or lower KPI-06 Quarterly customer satisfaction The score received from the quarterly customer census of the Authority's ICT Services team that rate the service on a scale of 1 to 4 where a 3 represents satisfactory performance. 3 3 2.5 2 1.5 Lower than 1.5 KPI-07 Help Desk contact answer (covering telephony and webchat) Number of calls answered in < 60 seconds of the total number of calls per Service Period. Help Desk contact answer will cover telephony and webchat 2 90% 85% 80% 75% 74.9% or lower KPI-08 Infrastructure availability Percentage availability for systems as defined in Annex. 1 Part 3 of this Schedule 2.2 (Performance Levels) 5 99.9% 99.8% 99.7% 99.6% Below 99.6% KPI-09 Defined Managed Applications and Services Availability Percentage availability for systems as defined in Annex 1 Part 9 (and as updated by the Authority) 5 99.9% 99.8% 99.7% 99.6% Below 99.6% KPI-11 First Time Fix Percentage achievement within agreed timesca...
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PERFORMANCE VERIFICATION. 3.1 Network Rail reserves the right to verify the System Availability of the IT Environment and/or the Services and the Supplier’s performance under this Agreement against the Performance Indicators including by sending test transactions through the IT Environment or otherwise.
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PERFORMANCE VERIFICATION. The Manager shall provide to the Company a report containing total return calculated on a time weighted basis, both gross and net of Management Fees and Performance Fees, to be emailed to the Company Chief Financial Officer. Email delivery should occur no later than one business day following the Manager’s receipt from the Company of its reported total assets for the prior month end, which will typically occur between 5 and 7 days following each month end. Returns should be provided for the current month; rolling three (3) months; fiscal year-to-date (i.e., July 1 through the current month end); calendar year-to-date; annualized performance for the prior thirty-six (36) months; and annualized performance from inception to the current month end.
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PERFORMANCE VERIFICATION. TESTS The contractor shall submit test units for the AN/SSQ-36B (CLIN 0001), AN/SSQ-125 (CLIN 0008), or MK-84 SUS (CLIN 0004) in order for the Government to evaluate the proposed design for conformance with the specification. The contractor shall be responsible for providing the test units, including resubmissions, if required, for satisfactory completion of Performance Verification Tests. Note: Data submitted IAW CDRL A001 for the Performance Verification Tests portion only, shall be submitted using the Successful Completion Within Days After Date of Delivery Order Award IAW Section F, paragraph F.5. CERTAIN PORTIONS OF THESE MATERIALS HAVE BEEN OMITTED BASED ON A REQUEST FOR CONFIDENTIAL TREATMENT SUBMITTED TO THE U.S. SECURITIES AND EXCHANGE COMMISSION (THE “SEC”), THE NON-PUBLIC INFORMATION HAS BEEN OMITTED AND HAS BEEN SEPARATELY FILED WITH THE SEC EACH REDACTED PORTION OF THE AGREEMENT IS INDICATED BY A “[ ]” AND IS SUBJECT TO THE REQUEST FOR CONFIDENTIAL TREATMENT SUBMITTED TO THE SEC. THE REDACTED INFORMATION IS CONFIDENTIAL INFORMATION OF SPARTON CORPORATION. The contractor shall complete the Performance Verification Program in the following order:
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Related to PERFORMANCE VERIFICATION

  • Performance Testing 7.2.1 The Design-Builder shall direct and supervise the tests and, if necessary, the retests of the Plant using Design-Builder’s supervisory personnel and the Air Emissions Tester shall conduct the air emissions test, in each case, in accordance with the testing procedures set forth in Exhibit A (the “Performance Tests”), to demonstrate, at a minimum, compliance with the Performance Guarantee Criteria. Owner is responsible for obtaining Air Emissions Tester and for ensuring Air Emissions Tester’s timely performance. Design-Builder shall cooperate with the Air Emissions Tester to facilitate performance of all air emissions tests. Design-Builder shall not be held responsible for the actions of Owner’s employees and third parties involved in the Performance Testing, including but not limited to Air Emissions Tester.

  • Performance Tests Contractor shall perform Performance Tests in accordance with Section 11.2 of the Agreement and Attachment S.

  • Performance Review Where a performance review of an employee’s performance is carried out, the employee shall be given sufficient opportunity after the interview to read and review the performance review. Provision shall be made on the performance review form for an employee to sign it. The form shall provide for the employee’s signature in two (2) places, one (1) indicating that the employee has read and accepts the performance review, and the other indicating that the employee disagrees with the performance review. The employee shall sign in only one (1) of the places provided. No employee may initiate a grievance regarding the contents of a performance review unless the signature indicates disagreement. An employee shall, upon request, receive a copy of this performance review at the time of signing. An employee’s performance review shall not be changed after an employee has signed it, without the knowledge of the employee, and any such changes shall be subject to the grievance procedure of this Agreement. The employee may respond, in writing, to the performance review. Such response will be attached to the performance review.

  • MEASUREMENT AND VERIFICATION The goal of this task is to report the benefits resulting from this project. Project team may use in- house expertise of the project demonstration site or use third party vendor for measurement and verification (M&V) of GHG and energy consumption reduction. The Recipient shall: • Enter into agreement with M&V subcontractor per Task 1.9 • Coordinate site visits with the M&V subcontractor at the demonstration sites • Develop M&V protocol for pre-installation measurement (and calculation): o Electric, natural gas and/or other fossil fuel consumption and GHG emissions (use appropriate emissions factor from Attachment 8 of the grant solicitation) of the equipment/process/system(s)/sub-system(s) that are to be upgraded and/or replaced and/or modified. o Ensure installation of sub-metering equipment and data loggers for pre/post data analysis. • Prepare and provide a detailed M&V Plan for each project demonstration site to include but not be limited to: o Description of the monitoring equipment and instrumentation which will be used. o Description of the key input parameters and output metrics which will be measured. o Description of the M&V protocol and analysis methods to be employed. o Description of the independent, third-party M&V services to be employed, if applicable. • Perform three months (or shorter period as approved in writing by the CAM) of pre- installation measurements (and calculations) based on the M&V protocol for pre- installation. • Prepare and provide a Pre-Installation M&V Findings Report for each demonstration site that includes M&V protocol, pre-install measurements (and calculations), analysis, and results performed in this task. • Develop M&V protocol for post-installation measurements (and calculations) of: o Electric, natural gas and/or other fossil fuel consumption and GHG emissions (use appropriate emissions factor from Attachment 8 of the grant solicitation) of the equipment/process/system(s)/sub-system(s) that will be upgraded and/or replaced and/or modified  Perform 12 months or two seasons, for seasonal facilities, (or shorter period as approved in writing by the CAM) of post-installation measurements based on M&V protocol for post-installation. • Provide a summary of post-installation M&V progress in Progress Report(s) (see subtask 1.5) which shall include but not be limited to: o A narrative on operational highlights from the reporting period, including any stoppages in operation and why; and o A summary of M&V findings from the reporting period. • Analyze post-installation electrical, natural gas and/or other fossil fuel consumption and GHG emissions. • Prepare and provide a Post-Installation M&V Findings Report for each demonstration site that includes M&V protocol, pre and post install measurements (and calculations), analysis, and results performed in this task. Results should at a minimum report on the reduction of electricity, natural gas and/or other fossil fuel usage and reductions of GHG emissions that directly result from this project and include the following: o Provide all key assumptions used to estimate and determine energy and GHG reductions (and additions, if applicable). o Provide all key assumptions used to estimate projected benefits, including targeted market sector (e.g., population and geographic location), projected market penetration, baseline and projected energy use and cost, operating conditions, and emission reduction calculations. o Discuss whether the energy and GHG emission reductions identified in section II.C were met. • Prepare a CPR Report #2 in accordance with subtask 1.3. • Participate in a CPR Meeting #2.

  • Performance Evaluation The Department may conduct a performance evaluation of Contractor’s Services, including Contractor’s Subcontractors. Results of any evaluation may be made available to Contractor upon request.

  • Performance Reviews The Employee will be provided with a written performance appraisal at least once per year and said appraisal will be reviewed at which time all aspects of the assessment can be fully discussed.

  • PERFORMANCE MANAGEMENT SYSTEM 5.1 The Employee agrees to participate in the performance management system that the Employer adopts or introduces for the Employer, management and municipal staff of the Employer.

  • CONTRACTOR PERFORMANCE AUDIT The Contractor shall allow the Authorized User to assess Contractor’s performance by providing any materials requested in the Authorized User Agreement (e.g., page load times, response times, uptime, and fail over time). The Authorized User may perform this Contractor performance audit with a third party at its discretion, at the Authorized User’s expense. The Contractor shall perform an independent audit of its Data Centers, at least annually, at Contractor expense. The Contractor will provide a data owner facing audit report upon request by the Authorized User. The Contractor shall identify any confidential, trade secret, or proprietary information in accordance with Appendix B, Section 9(a), Confidential/Trade Secret Materials.

  • Performance Evaluations 34.1. The Contractor is subject to an annual performance evaluation to be conducted by NYCDOT pursuant to the PPB Rules.

  • Performance Reporting The State of California is required to submit the following financial reports to FEMA:

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