PERFORMANCE VERIFICATION Clause Samples
The PERFORMANCE VERIFICATION clause establishes the procedures and standards by which a party's fulfillment of contractual obligations will be measured and confirmed. Typically, this involves setting specific criteria, tests, or inspections that must be met to demonstrate satisfactory performance, such as quality benchmarks or completion milestones. By clearly defining how and when performance will be evaluated, this clause helps prevent disputes over whether obligations have been met and ensures both parties have a mutual understanding of expectations.
PERFORMANCE VERIFICATION. 3.1 The Authority reserves the right to verify the Availability of the IT Environment and/or the Services and the Supplier’s performance under this Agreement against the Performance Indicators including by sending test transactions through the IT Environment or otherwise.
PART A: KEY PERFORMANCE INDICATORS AND SUBSIDIARY PERFORMANCE INDICATORS TABLES
PERFORMANCE VERIFICATION. NextWave will provide to the COMPANY quarterly statistics that define the performance of the network including blocked calls, dropped calls, and frame error rates. In addition, NextWave will provide coverage maps that define the Coverage Area. TECHNICAL STANDARDS NextWave shall be in general compliance with the following standards: I. WIRELESS NETWORK INTERFACE STANDARDS A. IS-41REV B CELLULAR RADIO TELECOMMUNICATIONS INTERSYSTEM OPERATIONS NextWave's Network shall be in general compliance with IS-41 Revision B. This shall be upgraded to be in general compliance with IS-41 Revision C when IS-41 Revision C is commercially available.
PERFORMANCE VERIFICATION. For all systems JCI will make commercially reasonable efforts to complete the Performance Verification Process within the first sixty (60) days after JCI begins receiving data. JCI will work with Customer to remedy any performance or installation deficiencies that might be detected during the Performance Verification Process. In the event of a performance or installation deficiency, JCI may, in its sole discretion, increase the time period to complete the Performance Verification. If JCI is not able to complete the Performance Verification Process and confirm that the system performs as expected within sixty (60) days after JCI begins receiving data and after JCI has worked in good faith with Customer to remedy any deficiencies that might impact System performance, JCI may, in its sole discretion, either (a) with Customer approval lower the Forecasted Year 1 Annual Energy or the Guarantee Level, or (b) terminate this Agreement and refund any payments made by Customer toward the Cost (to the extent already paid by Customer) identified on Page 1 of this Agreement and any costs paid by Customer, less (i) any payments made by JCI for field services and (ii) any system onboarding and preventative maintenance costs incurred by JCI. If the System experiences performance issues during the Performance Verification Process that are resolved before the process is complete, JCI may, in its sole discretion, exclude the energy losses from such shortfalls from Guarantee Year 1 Annual Energy (without any impact on Guaranteed Annual Energy for subsequent Guarantee Years).
PERFORMANCE VERIFICATION. NextWave will provide to the COMPANY quarterly statistics that define the performance of the network including blocked calls, dropped calls, and frame error rates. In addition, NextWave will provide coverage maps that define the Coverage Area.
PERFORMANCE VERIFICATION. 3.1 The Authority reserves the right to verify the Availability of the IT Environment and/or the Services and the Supplier’s performance under this Agreement against the Performance Indicators including by sending test transactions through the IT Environment or otherwise. : KEY PERFORMANCE INDICATORS AND SUBSIDIARY PERFORMANCE INDICATORS PART A: KEY PERFORMANCE INDICATORS AND SUBSIDIARY PERFORMANCE INDICATORS TABLES The Key Performance Indicators and Subsidiary Performance Indicators that shall apply to the Operational Services are set out below:
1 Key Performance Indicators 2 Subsidiary Performance Indicators
PERFORMANCE VERIFICATION. TRSO shall have the right to engage an independent audit firm to audit and verify AEEC’s performance, and AEEC shall cooperate in providing all necessary financial records and supporting documents.
PERFORMANCE VERIFICATION. The Authority reserves the right to verify the Availability of the IT Environment and/or the Services and the Supplier's performance under this Agreement against the Performance Indicators including by sending test transactions through the IT Environment or otherwise. The Key Performance Indicators and Subsidiary Performance Indicators that shall apply to the Operational Services are set out below, unless otherwise stated in the table these are to be measured over a Service Period: KPI-01 Severity 1 Service Incident resolution Achieve full fix or effective workaround within four (4) Hours where n = the number of Severity 1 Service Incidents 5 n-1 n-2 n-3 n-4 n-5 or greater KPI-02 Severity 2 Service Incident resolution including Achieve full fix or effective workaround within eight (8) Hours where n = the number of Severity 2 Security Incidents 4 n-1 n-2 n-3 n-4 n-5 or greater KPI-03 Severity 3 Service Incident resolution Achieve full fix or effective workaround within sixteen (16) working hours 2 95% 90% 85% 80% 79.9% or lower KPI-04 Severity 4 Incident resolution Achieve full fix or effective workaround within twenty four (24) working hours 2 95% 90% 85% 80% 79.9% or lower KPI-06 Quarterly customer satisfaction The score received from the quarterly customer census of the Authority's ICT Services team that rate the service on a scale of 1 to 4 where a 3 represents satisfactory performance. 3 3 2.5 2 1.5 Lower than 1.5 KPI-07 Help Desk contact answer (covering telephony and webchat) Number of calls answered in < 60 seconds of the total number of calls per Service Period. Help Desk contact answer will cover telephony and webchat 2 90% 85% 80% 75% 74.9% or lower KPI-08 Infrastructure availability Percentage availability for systems as defined in Annex. 1 Part 3 of this Schedule 2.2 (Performance Levels) 5 99.9% 99.8% 99.7% 99.6% Below 99.6% KPI-09 Defined Managed Applications and Services Availability Percentage availability for systems as defined in Annex 1 Part 9 (and as updated by the Authority) 5 99.9% 99.8% 99.7% 99.6% Below 99.6% KPI-11 First Time Fix Percentage achievement within agreed timescales (as notified by the Authority) 2 95% 92.5% 90% 87.5% Lower than 87.5% KPI-12 Catalogue implementation including IMACs Percentage achievement of standard Catalogue items within documented timescale (as set out in Annex Parts 5&6) 3 95% 92.5% 90% 87.5% Lower than 87.5% KPI-13 Change Request - Impact Assessment Percentage of Impact Assessments assessed by the Sup...
PERFORMANCE VERIFICATION. The UK Biobank reserves the right to verify Platform Availability and the Service Provider’s performance under this Agreement against the Performance Indicators including by sending test transactions through the Platform or otherwise.
PERFORMANCE VERIFICATION. TESTS
1. Environmental/Laboratory Test
2. Ocean Air Drop Test
C.1.1 ENVIRONMENTAL/LABORATORY TESTS (Applicable to Q-36B and Q-125 only)
PERFORMANCE VERIFICATION. TRSO has the right to engage an independent audit firm to audit and verify Goldfinch HK's performance. Goldfinch HK shall cooperate in providing all necessary financial records and supporting documents.