Licensor Support Sample Clauses
The LICENSOR SUPPORT clause defines the licensor's obligations to provide assistance, maintenance, or technical support for the licensed product or service. Typically, this clause outlines the types of support available, such as help desk access, software updates, or troubleshooting, and may specify response times or support hours. Its core practical function is to ensure that the licensee receives necessary help to effectively use the licensed product, thereby minimizing downtime and resolving issues efficiently.
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Licensor Support. During the Term of the Agreement, Licensor shall provide Creative with: (i) all available solutions and corrections for reported problems which are replicated and diagnosed by Creative as a defect in the Licensed Products; and (ii) such changes and corrections as are necessary to keep the Licensed Products substantially in conformance with applicable Documentation and specifications. In addition, Licensor shall provide to Creative technical support of at least telephone support for problem resolution from 8:00am to 5:00pm (Pacific Standard Time) weekdays, excluding published holidays. Upon such notice to Licensor of a problem with the Licensed Products, Licensor shall use its best efforts to correct or circumvent the problem. Any corrections to the Licensed Products will be made to the most current generally available release; PROVIDED, HOWEVER, that Licensor will use its best efforts to support the previously released version of such Licensed Product for twelve (12) months after the introduction of a new generally available release.
Licensor Support. (1) Telephone number for: [*]
(2) Hours of operation: 9 AM - 5PM (PST)
(3) Additional Licensor Technical Support Resources: N/A Confidential treatment has been requested with respect to the omitted portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [*]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission.
Licensor Support. This Agreement does not entitle Third Party Dealer to any maintenance, support, or training for the Software or the Equipment except for limited phone-based technical support, documentation, and online content, all as provided by Licensor in Licensor’s sole discretion. Additional maintenance, support, and training may be offered to Third Party Dealer, in Licensor’s sole discretion, for additional fees.
Licensor Support. (1) Telephone number for: (▇▇▇) ▇▇▇-▇▇▇▇.
(2) Hours of operation: 9 AM - 5PM (EST).
(3) Additional Licensor Technical Support Resources: N/A
Licensor Support. Licensor shall make its employees, consultants, contractors, advisors and agents (“Representatives”) that are knowledgeable regarding the Licensor Technology and Product (including the properties and functions thereof), available to Company for scientific and technical explanations, advice, on-site support (limited to once a year and one (1) week for each on-site support) and meetings with Regulatory Authorities that may reasonably be required by Company (provided Company shall consider in good faith Licensor’s requests regarding when such meetings are scheduled) relating to the Development of Existing Product (the “Development Support”). The Development Support shall be provided by Licensor free-of-charge during the Term except for reasonable Out-of-Pocket Expenses.
Licensor Support. Upon SymBio’s reasonable request, Eagle shall provide such support and assistance as is required for SymBio to (i) obtain and maintain relevant Marketing Authorizations for Licensed Product in the SymBio Territory, including Regulatory Approval of Licensed Products in the Field in the SymBio Territory, and (ii) comply with the Pharmaceuticals and Medical Devices Act of Japan and all other applicable Laws, in each case as they pertain to Licensed Product in the SymBio Territory during the Term. SymBio shall reimburse Eagle out-of-pocket costs reasonably incurred by Eagle in connection with providing support and assistance pursuant to this Section 5.2 within thirty (30) days after Eagle submits to SymBio an invoice and copies of documentation reasonably evidencing such out-of-pocket costs to the extent not otherwise reimbursed under Section 4.8.
Licensor Support. A. LICENSOR shall provide all labor necessary to maintain the Software System in good operating condition throughout the term of this Agreement and all travel within a fifty mile radius of LICENSOR'S offices. Reasonable expense for all travel outside of this area will be at LICENSEE'S expense.
B. LICENSOR shall perform all maintenance provided pursuant to this Agreement during the hours of 8:00 A.M. to 6:00 P.M. EST, Monday through Friday (excluding holidays) hereinafter called Basic Coverage, and shall respond reasonably promptly to requests for remedial maintenance made during these hours. Optionally, at an additional fee, LICENSEE may select Extended Maintenance Coverage, hereinafter called Extended Coverage, where LICENSOR shall perform maintenance 24 hours each day, 7 days each week (excluding holidays).
C. LICENSOR shall provide LICENSEE without charge:
i) Source code with new enhancements to Software System;
ii) Up to twenty (20) hours of telephone support during the hours of coverage;
iii) Any technical newsletters of LICENSOR; and
iv) Automatic transmittal of all LICENSOR fix announcements.
Licensor Support. Upon the reasonable request of Novartis from time to time, Licensor shall make appropriate personnel with knowledge of the applicable Immunology Research Activities available to Novartis to discuss such activities. Novartis shall reimburse Licensor for such assistance in accordance with Section 9.8 (Licensor Assistance). DOCPROPERTY DOCXDOCID DMS=IManage Format=<<LIB>>/<<NUM>>.<<VER>> \* MERGEFORMAT ACTIVE/202613167.7
Licensor Support. 8.1. LICENSOR will make available to LICENSEE, using the transmission mode of its choice and in a printable format, the electronic files of the Study Material in its most current version, within ten (10) days of the Effective Date.
8.2. The LICENSEE is responsible to download or obtain the Study Material when it is available.
8.3. The electronic files of the Study Material will be delivered in an open format in order to allow the development of Derivative Works by LICENSEE.
8.4. LICENSOR will provide support to LICENSEE, during LICENSOR’s business days and hours, in the form of correction of reported errors to the Study Material or requests of improvements by LICENSEE on a goodwill basis and subject to LICENSOR’s sole discretion and availability of its resources.
8.5. LICENSOR’s support does not include any assistance to LICENSEE for the development of the Training Program, which includes the design or development of any online application, or for the development of Derivative Works.
Licensor Support. Licensor shall provide to Licensee technical training and support services as described in more detail in Exhibit D (collectively, "Support") in connection with the Licensor Technology licensed to Licensee hereunder. Such Support shall be provided in accordance with a schedule to be mutually agreed upon by Licensee and Licensor. "Support" shall include Licensor's obligation to provide future Licensor Technology and associated Proprietary Rights to Licensee in accordance with Section 4.1 ("Licensor Delivery"). Licensor shall have no obligation to provide technical support of any Licensee modifications to Licensor Source Code under this Section 6.1 ("Licensor Support"), except as provided in Section 4.1(b) ("Deliverable Source Code").