Difficulties in paying Sample Clauses
Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
(b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years.
(c) Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.
Difficulties in paying. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about your entitlements as a Victorian energy customer.
Difficulties in paying. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about various payment options and, where applicable, payment assistance, in accordance with the Electricity Industry Code.
(b) We are required by the Electricity Industry Code to identify situations where you may be experiencing difficulties in paying your bill. In such cases, we will offer you the opportunity to pay your bill under an instalment plan and provide you with information about various payment options and, where applicable, payment assistance, in accordance with the Electricity Industry Code.
Difficulties in paying. If you have difficulties paying your bill, you should contact us as soon as possibl e. If you notify us, we may, depending on your circumstances, provide you with a payment arrangement.
Difficulties in paying a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years (unless you are affected by family violence and the non-payment or illegal use of energy were partly or wholly caused by someone else).
c) Additional protections may be available to you under our customer hardship policy, our family violence policy and under the National Energy Retail Law and the Rules if you are experiencing payment difficulties due to hardship or are affected by family violence. Our customer hardship policy and family violence policy are available on our website.
Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
(b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years.
Difficulties in paying. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options (however notwithstanding any payment plan agreed to by us all amounts must be paid by the Pay Later Date).
Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We’ll provide you with information about payment options and/or any other applicable entitlements.
(b) If your premises are outside Victoria, then:
(i) if you’re a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we’re not obliged to do so if you’ve had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years; and
(ii) additional protections may be available to you under our Customer Hardship Policy and under the energy laws if you’re a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.
Difficulties in paying a. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
b. If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so” if you fail take reasonable action towards paying for the on-going energy use, cost of the on-going energy use and repaying the arrears.
c. Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇