Warm transfer definition
Warm transfer means a telecommunications mechanism in which the person answering the call facilitates transfer to a third party, announces the caller and issue and remains engaged as necessary to provide assistance.
Warm transfer means the timely referral by the YES tip line
Warm transfer means the referring party stays on the telephone call until the transfer and 29 exchange of relevant information to the receiving party is complete.
Examples of Warm transfer in a sentence
In addition to the rights and remedies granted to it in this Agreement, to the extent this Agreement is determined to create a security interest, Purchaser shall have all rights and remedies of a secured party under the UCC or, with respect to Foreign Purchased Assets, the equivalent Requirements of Law in the relevant non-U.S. jurisdiction, as applicable.
More Definitions of Warm transfer
Warm transfer is defined as the process of transferring a customer seeking information to the appropriate resource to assist the customer. During the call transfer, the transferring CSR will introduce the calling customer to the receiving CSR and provide a brief overview of the customer Contains private and/or proprietary information. May not be used or disclosed outside Cingular or Supplier except pursuant to a written Agreement.
Warm transfer means the transfer of a caller to a third party by introducing the caller or connecting with the third party’s IVR or voicemail and then disconnecting from the call.
Warm transfer means the transfer of (or to transfer) live telephone calls directed from one Party to the other, without requiring the calling party to disconnect the call.
Warm transfer means the direct connection of a patient, and such patient’s name and contact information, to an appropriate party following receipt of that patient’s initial telephone call.
Warm transfer is defined as the process of transferring a customer seeking information to the appropriate resource to assist the customer. During the call transfer, the transferring CSR will introduce the calling customer to the receiving CSR and provide a brief overview of the customer. Advanced Network Services (ANS) Business As Usual (BAU) — BCSS1 1. Customer facing call taking Specialist 2. Support the following Devices: · Palm Operating System · Windows Mobile · Blackberry · Symbian Operating Systems · Standard Consumer Devices 3. supports troubleshooting of the following primary issues · Internet Connectivity · MediaNet · Email (Corporate, MediaNet and Personal) · SMS/MMS · Ringtone/Application Download · Adding /Removing features in billing systems for troubleshooting [*] LaptopConnect (LTC) — BCSS1 1. Customer facing call taking Specialist 2. Support the following Operating Systems with the AT&T Communication Manager: · Windows (200,XP, and Vista are the most common) · Macintosh 3. supports troubleshooting of the following Devices· Tethering via: · IrDA · Bluetooth · Cable · AirCards (including limited troubleshooting on some imbedded modems) 4.supports troubleshooting of the following primary issues: · Communication Manager Setup · Unable to connect · Able to connect, but not browse · Unable to receive email · VPN connectivity issues · Adding /Removing features in billing systems for troubleshooting Enterprise Technical Support (ETS) · Helpdesk to Helpdesk Support for Enterprise Customers, Government accounts and Public Safety · Highly skilled and knowledgeable representatives · Continuous internal training · [*] representatives -[*] & [*] · All-In-One Support: Voice & Data available [*] · Supports: ISE, UMPTS, EDGE, GPRS, GSM, Frame Relay, PTT, IPPT, Enterprise Paging, SMS and Laptop Connect products · Proactive Network Outage & Maintenance Notifications · Integrated with Enterprise On Demand/Self -Service Portal for electronic fault handling (tickets) · Works along side System Engineers for custom implementations · Unique customer PIN to access a Toll Free queue · Structured and timely on-boarding process to introduce new customers to comprehensive support capabilities · Consistent customer communication throughout the lifecycle of each issue · Staffed and organized for customer, issue and application familiarity [*] Technical Support Desk (TSD) Small Business — BAE/BAM/SBAM and Retail Rep · Phoenix/BASE Navigation · FAN Migrations · Archived Contract Reprint...
Warm transfer. Occurs when a call from a Beneficiary, Member, or Provider is transferred directly from the original call center to the appropriate party during business hours without requiring the caller to make an additional call and without the PIHP abandoning the call until the other party answers.
Warm transfer means the original call-taker remains on the line until the Consumer is connected to the next call-taker in the process