Warm transfer definition

Warm transfer means a telecommunications mechanism in which the person answering the call facilitates transfer to a third party, announces the caller and issue and remains engaged as necessary to provide assistance.

Warm transfer means the timely referral by the YES tip line

Warm transfer is defined as the process of transferring a customer seeking information to the appropriate resource to assist the customer. During the call transfer, the transferring CSR will introduce the calling customer to the receiving CSR and provide a brief overview of the customer -Agreement continues next page- PRIVATE/PROPRIETARY/LOCK Contains private and/or proprietary information. May not be used or disclosed outside Cingular or Supplier except pursuant to a written Agreement. Agreement Number: GAMSA-STAR081106-00

Examples of Warm transfer in a sentence

• Four key pain-points, depicted as lightning flashes are as follows: (1) Manual real-time note taking is time consuming; (2) Warm transfer of calls to a new counselor are time consuming because the new counselor has to read prior counselor notes; (3) COunselors notes, when not adequate to describe a conversation, forces repeat users to explain their plight again, and (4) There are no structured ways for a supervisor to examine a set of conversations.

• Warm transfer means an consumer encounters no telephone “trees,” and is not put on hold or sent to voicemail until he/she has spoken to a live representative from the access system.

• A form can be mailed to the member upon request, and based on their language preference.4. Warm transfer of the member to the Health Plan’s Member Services representative.

• Warm transfer techniques may also be used when making a referral to another social service or medical agency for assistance.

• A form can be mailedto the member upon request and based on their language preference.4. Warm transfer of the member to the Health Plan’s Member Services representative.

More Definitions of Warm transfer

Warm transfer means the transfer of (or to transfer) live telephone calls directed from one Party to the other, without requiring the calling party to disconnect the call.

Warm transfer means the direct connection of a patient, and such patient’s name and contact information, to an appropriate party following receipt of that patient’s initial telephone call.

Warm transfer means the transfer of a caller to a third party by introducing the caller or connecting with the third party’s IVR or voicemail and then disconnecting from the call.

Warm transfer means the referring party stays on the telephone call until the transfer and 37 exchange of relevant information to the receiving party is complete.

Warm transfer. A telecommunications mechanism in which the person answering the call facilitates transfer to a third party, announces the caller and issue, and remains engaged as necessary to provide assistance. Worker – See Consumer-Directed Worker.

Warm transfer means the original call-taker remains on the line until the Consumer is connected to the next call-taker in the process

Warm transfer means the HeadtoHelp Hub actively communicates with the service to which the individual is connected, to provide essential information about their needs before transferring them. Support is maintained for the individual by the Hub until they are received by the new service.