Third Level Support definition

Third Level Support means support in dealing with new, as yet undocumented issues for which solutions need to be found and b) advise First and/or Second level support staff and c) by definition, issues resolved by third level support become solutions for First and/or Second level support.

Third Level Support means problem solving at the engineering or source code level.

Third Level Support means: (i) confirming duplication of the problem and validating that it's a defect; (ii) fixing software bugs or generating workarounds.

Examples of Third Level Support in a sentence

• Third Level Support shall include visits to customer sites for problems which cannot be resolved remotely.

• The license fees paid to Riverstone will not be included in the calculation of "actual purchases" pursuant to Sections 3.4 and 3.5. Riverstone will not be obligated to provide service or support for any line cards manufactured by Tellabs, other than Third Level Support for the backplane ASICs and related software provided by Riverstone.

• Findet auch der Second Level Support keine Lösung, wird der Third Level Support eingeschaltet, der zentral die schwierigsten Probleme zu lösen versucht.

• Tellabs shall cooperate with Riverstone in identification of "bug fixes" and work-arounds and the provision of Third Level Support.

• Second Level Support” means responding to and using commercially reasonable efforts to solve significant end user problems that cannot be resolved under First Level Support, such as recommending fixes and methods to restore operations to the User’s system and using commercially reasonable effort to reproduce the reported problem, finding viable workarounds and providing documentation regarding reproducibility to Third Level Support (if necessary).

More Definitions of Third Level Support

Third Level Support means backup technical support to two representatives of Licensee’s Second Level Support team (the “Authorized Callers”). Palm will identity to Licensee its technical support personnel for the Palm Software (the “Designated Support Personnel”). The Authorized Callers and Designated Support Personnel will be the primary contacts between Palm’s and Licensee’s technical support and/or escalation centers. Licensee will provide a list of Authorized Callers including names, address, phone numbers, and Internet e-mail address. Palm will provide a similar list of Designated Support Personnel. These lists will be reviewed quarterly and updated as required.

Third Level Support means the service provided to isolate a software problem at the software component level and to furnish a correction or circumvention of the software problem.

Third Level Support means a prompt response to Support Requests escalated by Second Level Support including providing a Fix acceptable to Mercury Interactive and the End User. Third Level Support is provided by designated qualified Licensor support engineers and includes answering complex setup or usage questions, additional information gathering and problem isolation, providing relief for both new and known complex problems and the provision of a fully documented and tested permanent Fix.

Third Level Support means fixing or generating workarounds for Hardware and Software bugs and troubleshooting bugs that were not diagnosed during Second Level Support.

Third Level Support is defined as the service provided to isolate a software problem at the software component level and to furnish a correction or circumvention of the software problem.

Third Level Support means any technical support given by SAG or ------------------- SAGA in response to an End User's request for Maintenance, which technical support reasonably requires the involvement of the research and development staff of the Originating Party.

Third Level Support means the resolution by Tioga of errors in Product source code or documentation for OEM in accordance with Tioga's maintenance and support procedures that are generally applicable to Tioga's customers that are under Product maintenance and support plans, including providing to OEM any bug fixes, patches, work-arounds or maintenance upgrades of the Product made generally available by Tioga to its customers that are under maintenance and support plans.