Target Response Time definition

Target Response Time means a maximum wait time for the first response of an issue received from a customer.

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Target Response Time means the target response time (calculated in Normal Business Hours) measured from the time that the Error Report is logged with the Supplier and all of the information required under paragraph 5.2 has been provided or the start of the next Working Day where the Error is reported outside Normal Business Hours.

Target Response Time means the target time for a CommsFM engineer to respond to an Equipment Fault from the time reported to CommsFM by the Customer as detailed in Schedule 4;

Examples of Target Response Time in a sentence

• Target Response Time doesn’t not mean that the issue will be resolved in the indicated timeframe.

• PA’s priority taxonomy with response-time targets are: Priority Severity Description Example Target Response Time 1 Critical Your entire system is inoperable and your organisation is critically impacted 1 hour 2 High You cannot use the system, or a function of the system is not working correctly and is affecting your processing.

• If Provider can verify neither Provider nor Provider's support representative responded to Customer's support request within the Target Response Time, Provider will calculate and issue the applicable Response Time Credit on Customer’s account to apply towards a future invoice.

• If there is a Target Response Time and neither Provider nor Provider's support representative acknowledge a support request submitted to the Support Channel within the Target Response Time, Customer is eligible to receive a Response Time Credit.

• This SLA describes Customer’s exclusive remedy and Provider’s entire liability for any failure of the Cloud Service to meet the Target Uptime and for any inability to meet the Target Response Time.

More Definitions of Target Response Time

Target Response Time has the meaning given to that expression in Section

Target Response Time. In support of services outlined in the Agreement, Mercatus will respond to service-related incidents and/or requests submitted by the customer within the following timeframes: o 0-8 hours for issues classified as CRITICAL priority. o Within 24 hours for issues classified as HIGH priority. o Within 48 hours for issues classified as MEDIUM priority. o At Mercatus' discretion / best efforts for issues classified as LOW priority. o Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. • “Target Resolution Times” - shall be broken up into 2 categories: o “Time to First Fix or Workaround” – this category is designed to establish a way for Mercatus to support Customer to get back to normal Platform operation quickly while a more permanent resolution is being worked on. Such delivery will be provided with support documentation.

Target Response Time has the meaning given to that expression in Section H3.14 (Target Response Times) or L8 (SMKI Performance Standards and Demand Management).

Target Response Time. In support of services outlined in the Agreement, Mercatus will respond to service-related incidents and/or requests submitted by the customer within the following timeframes: o 0-8 hours for issues classified as CRITICAL priority. o Within 24 hours for issues classified as HIGH priority. o Within 48 hours for issues classified as MEDIUM priority. o At Mercatus' discretion / best efforts for issues classified as LOW priority. o Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.

Target Response Time means the elapsed time, in business days, from when PTI receives a request for assistance until PTI expects the commencement of assistance. Targeted Response Time does not include the time to resolve the request.

Target Response Time. The time between receipt of the case and the time it is acknowledged.

Target Response Time is defined as time elapsed between a Customer reporting a support issue via electronic correspondence and a Codenvy Technical Support Engineer acknowledging the receipt and beginning the resolution process.