Target Resolution Time means the amount of time within which bookinglab aims to resolve a particular Error. The Target Resolution Time is measured from (a) the time when the relevant Ticket is raised until (b) the time that the Error has been resolved.
Target Resolution Time has the meaning given to that expression in Section H9.1 (Incident Management Policy).
Target Resolution Time means a maximum wait time for successful incident solving or service request execution. It is measured from the time an incident or service request ticket is created, until the time that customer is notified that the problem has been resolved, or the request has been completed.
Examples of Target Resolution Time in a sentence
If any Error is not Corrected within 1 Working Day after the expiry of the relevant Target Resolution Time, the Customer may escalate the matter to the Customer Account Manager.
Where an Error is not completely Corrected but is reduced in severity to a lower priority, the Target Resolution Time shall be adjusted accordingly.
Following analysis under paragraph (i), the Supplier shall use reasonable endeavours to Correct the Error within the relevant Target Resolution Time.
More Definitions of Target Resolution Time
Target Resolution Time refers to the time frame in which PeopleFluent shall aim, using commercially reasonable endeavours, to rectify the reported problem. Until the necessary information, data and documents are provided to PeopleFluent to enable it to reasonably assess and/or replicate the error, and/or having the Client demonstrate the error by showing PeopleFluent the error occurring on its systems, the Target Resolution Time shall not commence.
Target Resolution Time means the target resolution time (calculated in Normal Business Hours) measured from the time that the Error Report concerned is logged with the Supplier and all of the information required under paragraph 5.2 has been provided or the start of the next Working Day where such time is outside Normal Business Hours; and
Target Resolution Time means the Target Resolution Times and pro-active update times specified within the Incident Classification Matrix set out in Schedule 2;
Target Resolution Time means the amount of time between when a support ticket is created and when the reported issue is deemed by Collabware to be solved.
Target Resolution Time means the time that elapses between the initiations of a communication by the MITA Service Call Centre notifying an Incident to the Contractor’s Help Desk and a the notification of a proposed Resolution to Customer by the Contractor.
Target Resolution Time means the target elapsed time, during the applicable Support Service Cover Time, between when Clinithink is notified of a Support Request by Licensee in accordance with this Agreement and the time a final position is agreed between Clinithink and Licensee, where a solution (which may be remedying the fault or providing a work-around) has been reached or no further action can be taken under the terms of this Agreement. This time is a target only, and Clinithink does not guarantee that any particular Support Request will be resolved within the specified time period.
Target Resolution Time means the measurement of time it takes to resolve an End User’s issue or answer their question. It is measured from the time a Service Incident record is created, until the time that the End User is advised their problem has been resolved.