Target Resolution Time definition

Target Resolution Time means the amount of time within which bookinglab aims to resolve a particular Error. The Target Resolution Time is measured from (a) the time when the relevant Ticket is raised until (b) the time that the Error has been resolved.

Split View

AI-Powered Contracts

Draft, Review & Redline at the Speed of AI

Get StartedBook a Demo

Target Resolution Time means the target time period for Submittable to Resolve the Error or provide a workaround or other temporary fix. Such period shall commence on the submission of the Incident, and shall conclude when the Error is Resolved, and shall not include any time lapsed as a result of waiting for Customer’s input or responses to Submittable’s requests regarding the Error.

Target Resolution Time refers to the target elapsed time beginning when Lyniate is notified of a request for support regarding a suspected Error as logged by Customer through Lyniate’s issue reporting system and ending when Lyniate makes a solution available (for example, by remedying the Error or providing a workaround) or has notified Customer that no further action will be taken per the terms of the Agreement and this Exhibit.

Examples of Target Resolution Time in a sentence

• Service Level Summary Priority Definition Response Time After Notification Provide Solution Time Target Resolution Time Escalation Path Emergency • The entire organization is affected.

• The CONSULTANT, at City’s request, will provide performance measurements regarding the Services provided, including, but not limited to, the following: Quality of work: defect rate, re-work rate Response time Service fulfillment rate User Satisfaction ( City as user/ City users ) Proposed Service Level Agreement Summary: Priority Definition Response Time After Notification Provide Solution Time Target Resolution Time Escalation Path Emergency • Entire organization is affected.

• The Target Resolution Time is measured from the time we acknowledge receipt of your Support Request.

• Each Severity Level defines the actions that will be taken by Seller for Response Time, Target Resolution Time, and Resolution Procedure for reported errors.

• Target Resolution Time This is defined as the time it takes to resolve the customer’s issue or provide the appropriate information required by the requester.

More Definitions of Target Resolution Time

Target Resolution Time has the meaning given to that expression in Section

Target Resolution Time means the target elapsed time, during the applicable Support Service Cover Time, between when Clinithink is notified of a Support Request by Licensee in accordance with this Agreement and the time a final position is agreed between Clinithink and Licensee, where a solution (which may be remedying the fault or providing a work-around) has been reached or no further action can be taken under the terms of this Agreement. This time is a target only, and Clinithink does not guarantee that any particular Support Request will be resolved within the specified time period.

Target Resolution Time means the target resolution time (calculated in Normal Business Hours) measured from the time that the Error Report concerned is logged with the Supplier and all of the information required under paragraph 5.2 has been provided or the start of the next Working Day where such time is outside Normal Business Hours; and

Target Resolution Time means the time that elapses between the initiations of a communication by the Customer’s Service Call Centre notifying an Incident to the Contractor’s Help Desk and the Resolution of the Incident or the notification of a proposed Resolution to Customer by the Contractor.

Target Resolution Time means the target for Supplier of the time required to provide a documented fix that restores full or near full functionality to Customer. This documented fix includes Workarounds. This time shall not include the time delay arising from the time which Supplier waits for Customer's response.

Target Resolution Time means the Target Resolution Times and pro-active update times specified within the Incident Classification Matrix set out in Schedule 2;

Target Resolution Time means the amount of time between when a support ticket is created and when the reported issue is deemed by Collabware to be solved.