Standard Support definition

Standard Support means the Standard support level of Support and Maintenance as set out in Section 3.

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Standard Support means the provision of technical support for issues related to the performance of the WSP Software and reported by CUSTOMER or its End Users through a web based ticket system with a response provided on weekdays between 08:00h and 18:00h CET. Standard Support may require the

Standard Support means the Standard support level of Maintenance and Support as set out in Section 3.

Examples of Standard Support in a sentence

• Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription Services are provided at the Standard Support level.

• We offer four (4) levels of Technical Support Services – Standard Support, Extended Support, Premier Support and Elite Support – each of which is provided by us in accordance with and described in the Technical Support Policy.

• For the Engage software solution, Vocera offers Premier Support but not Standard Support.

• Unless the Parties have otherwise agreed in writing and signed by both Parties, such Support Services shall be provided according to the SSH Standard Support Service Terms and Conditions, which can be found online at ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/legal/terms.

• These Standard Support and Expenses Terms shall be of no force and effect unless and until incorporated by reference in and then only to the extent not modified by, the Support Agreement.

More Definitions of Standard Support

Standard Support means calls from any priority level which are supported from Monday to Friday during the normal business hours for Customer’s closest support center as set out above.

Standard Support means the base-level tier of commercial solution support, as set forth in Section 2.1, below.

Standard Support means the support level as set out in Section 2. “Gold Support” means the support level as set out in Section 3.

Standard Support is Oracle’s standard Support Services described herein, which is included in a current subscription to the Cloud Service.

Standard Support means 24/5 (Mon-Fri) support and the applicable Support Fees shall be calculated at 20% of the undiscounted License Fees, while “Premium Support” means 24/6 (Mon-Sat) support and the applicable Support Fees shall be calculated at 25% of undiscounted License Fees, unless other terms are agreed by the parties and specified in the Order Form or Quotation.

Standard Support has the meaning given in Section 2.6.2 (Eligibility for Submission of Incidents).

Standard Support means Maintenance Services are delivered during standard French business hours. The level of support selected by Licensee is defined in the Purchase Order. If selected, Standard Support shall apply to all the Units of Software used by End User.