Service Level Commitments definition
Examples of Service Level Commitments in a sentence
The Service Level Agreement will contain penalties for failure to meet Service Level Commitments, such as refunds of amounts paid for affected airtime services, pricing reductions, assistance with fleet-wide retrofits which result from failures, rights of cancellation, or similar penalties.
For any billing month in which Nexogy fails to meet any one of the Service Level Commitments stated in Section 2, the applicable Service Credit outlined in this SLA will be applied to the prorated MRC or NRC.
In no event will the cumulative total of the Service Credits for all Service Level Commitments exceed the respective MRC or NRC to which the Service Credit is applied.
Orbitz will not be responsible for any delay or failure to meet the Service Level Commitments specified in Exhibit F to the extent such delay or failure is (a) caused by or related to AA's or Sabre's failure to cooperate with Orbitz or to provide the information and assistance that Orbitz may reasonably request to develop and maintain the connectivity interface with Sabre, or (b) caused by or related to a failure in the Sabre system.
Best level of support will be addressed through response time guidelines as indicated in the Bonitasoft Service Level Commitments chart on the next page.