Serious Error definition
Examples of Serious Error in a sentence
Major Error 4 hrs Same day if received by 16:00 1 Working Day 5 Working Days Serious Error 4 hrs Next Day 1 Working Day 5 Working Days Other Error 4 hrs By agreement 5 Working Days 10 Working Days * Onsite is not standard in the Service Level Agreement.
B Serious Error Error that results in functions of importance to Client not working as described in Specifications, and which it is time-consuming or costly to avoid.
B Serious Error • Error that results in functions that are of importance to Client, acting reasonably, are not working as described in this Agreement, and which it is time-consuming and costly to circumvent.
If an emergency fix is required, it will be given top priority 2 Serious Error An error or failure of the Software that a) is a critical error with a readily available work round Acknowledgement of receipt of a support request within 1 hour.
C Less Serious Error • Error that results in individual functions not working as intended, but which can be avoided with relative ease by users.