Qualifying Outage definition

Qualifying Outage means an outage that results in a loss of the Core Services and is not excused under Section 3.3 of this SLA. “Core Services” means the following specific service capabilities and excludes the vAnalytics feature and the Cisco SD-WAN Self Service Portal: • “Control Plane” builds and maintains the network topography and makes decisions on where the traffic flows. • “Management Plane” is responsible for central configuration and monitoring. “Total Qualifying Outage Time” equals the aggregate sum of the downtime attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (i) commence upon Our logging an incident ticket upon Your notice to Us of the outage with sufficient information for Us to confirm the outage and (ii) ends when the affected Core Services is fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. Service Credit If We fail to meet the relevant Service Levels for a given Measurement Period, We will issue a credit in accordance with the table below (“Service Credit”). The aggregate maximum Service Credit issued by Us to You in a single Measurement Period will not exceed 15 days, whether the Service Credit relates (i) to falling below Control Plane Availability Percentage, Management Plan Availability Percentage, or both, or (ii) single-tenancy or multi-tenancy Control Plane and/or Management Plane. Service Credits may not be exchanged for, or converted into, monetary amounts. If the Control Plane You may claim Service Credits in an amount Availability Percentage is: equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days If the Management Plane You may claim Service Credits in an amount Availability Percentage is: equal to the corresponding number of days added to the end of the then-current term at no charge: <99.99% and ≥ 99.9% 3 days <99.9% and ≥ 99.0% 7 days <99.0% 15 days Service Level Calculation Example For example, if during a 31-day month, two (2) Qualifying Outages occur—one Qualifying Outage lasting 60 minutes and another Qualifying Outage lasting 11 minutes—then the Service Level for Management Plane will be calculated as described below: Total Service Time = * 31 (days in Measurement Period) * 24 hours * 60 minutes = 44,640 minutes Total Qualifying Outage Time = 60 + 11 = 7...
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Qualifying Outage means the time that the Core Services are not functioning as described in the Product Description (as determined by Cisco tools).
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Qualifying Outage means an outage that results in a loss of the Core Services and is not excused under Section 3.2 of this SLO. “Core Services” means the following specific service capabilities: • Tetration SaaS core product functionality, excluding third-party integrations, integrations through Xxxxx and APIs “Total Qualifying Outage Time” equals the aggregate sum of the downtime attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (i) commence upon Xxxxx’s logging an incident ticket upon Your notice to Cisco of the outage with sufficient information for Cisco to confirm the outage and (ii) end when the Core Service(s) is fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute.
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Examples of Qualifying Outage in a sentence

  • Any period of Qualifying Outage Minutes for a Service which is less than 30 continuous minutes shall not be eligible for an award of SLA Credits.

  • Total Solution Uptime – Total Qualifying Outage Time Total Solution Uptime X 100For the purpose of Infrastructure Availability, qualifying outage time is defined as below:Total Qualifying Outage Time or Downtime means accumulated time during which any of the components/total solution is inoperable within the Scheduled Operation Time but outside the scheduled maintenance time.

  • The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute.

  • For the purposes of calculating Total Qualifying Outage Time, each Qualifying Outage will (a) commence upon Xxxxx’s logging an incident ticket upon Service Provider’s notice to Cisco of the outage with sufficient information for Cisco to confirm the outage and (b) ends when the affected Core Services is fully restored.

  • For each 30 continuous minute period of Qualifying Outage Minutes for a Service in a Measurement Period, [Cloud Service Provider] shall provide a SLA Credit of 5% of the fees for the relevant Service which was subject to the Loss of Service during the Measurement Period.

  • Where Qualifying Curtailments and Qualifying Outages overlap, each distinct period of overlap shall be calculated as a separate Qualifying Curtailment or Qualifying Outage such that no hour within a calendar month may figure into more than one Qualifying Curtailment or Qualifying Outage.

  • This chapter will describe the methodology and methods used in the study.

  • If there is a dispute about whether a Qualifying Outage has occurred, Xxxxx will decide in good faith based on our system logs, monitoring reports, and configuration records.

  • The downtime for each Qualifying Outage will be calculated by multiplying (a) the total number of Knowledge Workers directly impacted by the Qualifying Outage by (b) the number of minutes of the Qualifying Outage.

  • SLA Credits For each 30 continuous minute period of Qualifying Outage Minutes for a Service in a Measurement Period, Netpros shall provide an SLA Credit of 5% of the fees for the relevant Service which was subject to the Loss of Service during the Measurement Period.


More Definitions of Qualifying Outage

Qualifying Outage with respect to Components, is an outage that: 1) results in a loss or degradation of service to an End User and 2) is directly attributable to a Failure of the Components without any contributory negligence from other third-party products. Qualifying Outages do not include scheduled outages to perform routine maintenance or upgrades.
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Qualifying Outage means the time that the Core Services are not functioning as described in the Product Description.
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Qualifying Outage means any period during which an Existing Transmission Line is not available, understood to be when a TransGrid network asset is taken out of service as determined by TransGrid at its sole discretion.
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Qualifying Outage means an outage that: (1) results in the inability of Customer to access the Service; unavailability of specific features is not considered a Qualifying Outage (2) is not due to a lack of interoperability between the Offering and any third party product(s), (3) is not a Scheduled Outage to perform routine maintenance or upgrades, and (4) is not caused by the occurrence of any of the agreed Limitations set out in Section 6 of this Appendix X.
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Qualifying Outage means an outage that: (a) results in a loss of the Core Cloud Services; (b) is not excused under Exceptions Section of this Offer Description; (c) is directly attributable to a failure of the Cloud Services to deliver the Core Cloud Services; and (d) is not due to any failure of the Cloud Services to interoperate with Your or any third-party components. “Core Cloud Services” means the following specific service capabilities: (a) Administrative web portal is not available; (b) The data control modules (“DCM”) of the Kinetic platform is not available; and (c) The gateway management module (“GMM”) of the Kinetic platform is not available. “Total Qualifying Outage Minutes” equals the aggregate sum of the downtime minutes of time that are attributable to all Qualifying Outages during the Measurement Period. For the purposes of calculating Total Qualifying Outage Minutes, each Qualifying Outage will (i) commence upon the earlier of (a) Cisco’s detecting the outage or (b) Cisco’s logging an Incident ticket upon Customer’s notice to Cisco of the outage with sufficient information for Cisco to confirm the outage; and (ii) end when the Core Cloud Services are fully restored. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. The following will not be included in the calculation of Total Qualifying Outage Minutes: (a) outages during scheduled maintenance windows or (b) emergency operational changes. Exhibit B: Disaster Recovery KPIs Recovery Point Objective (RPO): A Recovery Point Objective (RPO) is defined as the maximum targeted period in which data might be lost from an IT service due to a major incident. The commitment for the RPO for the Kinetic Platform is 4 hours.
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Qualifying Outage means the occurrence of a Cooling Outage or a Humidity Outage or a Power Outage;
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Related to Qualifying Outage

  • Qualifying position means one or more jobs with one or more participating public em-

  • Qualifying Period means 12 continuous Calendar Weeks during the whole or part of which the Agency Worker is supplied by one or more Temporary Work Agencies to the relevant Hirer to work temporarily for and under the supervision and direction of the relevant Hirer in the same role, and as further defined in the Schedule to these Terms;

  • Qualifying week means the 15th week before the expected week of childbirth.

  • Qualifying exigency means a situation where the eligible employee seeks leave for one or more of the following reasons:

  • Qualifying patient means a person who:

  • Qualifying project means (i) any education facility, including, but not limited to a school building, any functionally related and subordinate facility and land of a school building (including any stadium or other facility primarily used for school events), and any depreciable property provided for use in a school facility that is operated as part of the public school system or as an institution of higher education; (ii) any building or facility that meets a public purpose and is developed or operated by or for any public entity; (iii) any improvements, together with equipment, necessary to enhance public safety and security of buildings to be principally used by a public entity; (iv) utility and telecommunications and other communications infrastructure; (v) a recreational facility; (vi) technology infrastructure and services, including, but not limited to, telecommunications, automated data processing, word processing and management information systems, and related information, equipment, goods and services; (vii) any technology, equipment, or infrastructure designed to deploy wireless broadband services to schools, businesses, or residential areas; or (viii) any improvements necessary or desirable to any unimproved locally- or state-owned real estate.

  • Qualifying Party means (a) a Limited Partner, (b) an Assignee or (c) a Person, including a lending institution as the pledgee of a Pledge, who is the transferee of a Limited Partner Interest in a Permitted Transfer; provided, however, that a Qualifying Party shall not include the Special Limited Partner.

  • Qualifying year means the calendar year to which the qualifying certificate applies.

  • Qualifying Service means one year or more of continuous service and residence away from the home country and the country of nationality of a staff member, or the country where the staff member has acquired permanent resident status.

  • Qualifying Time Period means the period defined in Section 2.3.C, during which the Applicant shall make investment on the Land where the Qualified Property is located in the amount required by the Act, the Comptroller’s Rules, and this Agreement.

  • Qualifying Facility means an electric energy generating facility that complies with the qualifying facility definition established by PURPA and any FERC rules as amended from time to time (18 Code of Federal Regulations Part 292, Section 292.203 et seq.) implementing PURPA and, to the extent required to obtain or maintain Qualifying Facility status, is self-certified as a Qualifying Facility or is certified as a Qualified Facility by the FERC.

  • Opting-Out Party A defined in Section 6.09(h) of this Agreement.

  • Qualifying Offering means a private offering of *****’s equity securities (or securities convertible into or exercisable for *****’s equity securities) for cash (or in satisfaction of debt issued for cash) having its final closing on or after the date of this Agreement and which includes investment by one or more venture capital, professional angel, corporate or other similar institutional investors other than Stanford. For the avoidance of doubt, if ***** is a limited liability company, then “equity securities” means limited liability company interests in *****.

  • qualifying person means a person in respect of whom payment has been made from the Fund, the Eileen Trust, MFET Limited, the Skipton Fund, the Caxton Foundation or the London Bombings Relief Charitable Fund;

  • Qualifying job means a permanent full-time job that:

  • Qualifying loss means the amount of compensation attributable to a taxpayer’s nonqualified deferred compensation plan, less the receipt of money and property attributable to distributions from the nonqualified deferred compensation plan. Full loss is sustained if no distribution of money and property is made by the nonqualified deferred compensation plan. The taxpayer sustains a qualifying loss only in the taxable year in which the taxpayer receives the final distribution of money and property pursuant to that nonqualified deferred compensation plan.

  • Qualifying Transmission Upgrade means a proposed enhancement or addition to the Transmission System that: (a) will increase the Capacity Emergency Transfer Limit into an LDA by a megawatt quantity certified by the Office of the Interconnection; (b) the Office of the Interconnection has determined will be in service on or before the commencement of the first Delivery Year for which such upgrade is the subject of a Sell Offer in the Base Residual Auction; (c) is the subject of a Facilities Study Agreement executed before the conduct of the Base Residual Auction for such Delivery Year and (d) a New Service Customer is obligated to fund through a rate or charge specific to such facility or upgrade.

  • Qualifying Income means gross income that is described in Section 856(c)(3) of the Code.

  • Qualifying business means a business which establishes a qualifying project in this state and which is certified by the Department of Economic Opportunity to receive tax credits pursuant to this section.

  • Qualifying tax rate means the applicable tax rate for the taxable year for the which the taxpayer paid income tax to a municipal corporation with respect to any portion of the total amount of compensation the payment of which is deferred pursuant to a nonqualified deferred compensation plan. If different tax rates applied for different taxable years, then the “qualifying tax rate” is a weighted average of those different tax rates. The weighted average shall be based upon the tax paid to the municipal corporation each year with respect to the nonqualified deferred compensation plan.

  • B-BBEE status level of contributor means the B-BBEE status of an entity in terms of a code of good practice on black economic empowerment, issued in terms of section 9(1) of the Broad-Based Black Economic Empowerment Act;

  • Qualifying Company means a qualifying company within the meaning of section 110 of the Taxes Act;

  • New Non-Qualifying Jobs means the number of Non-Qualifying Jobs, as defined in 34 TEXAS ADMIN. CODE Section 9.1051(14), to be created by the Applicant after the Application Approval Date in connection with the project which is the subject of its Application.

  • Involuntary Displacement means the involuntary acquisition of land resulting indirect or indirect economic and social impacts caused by: Loss of benefits from use of such land; relocation or loss of shelter; loss of assets or access to assets; or loss of income sources or means of livelihood, whether or not the Displaced Persons has moved to another location; or not.

  • Qualifying Offer shall have the meaning set forth in Section 11(a)(ii) hereof.

  • Qualifying child means an individual who: