Productive Hours definition

Productive Hours means the total number of hours spent in talk time plus hold time plus available time plus wrap up time. Notwithstanding anything to the contrary, wrap up time includes all time when the CSR is working on a customer issue.
Productive Hours means the time staff are in their office or in the field actively performing plan check or inspection services. A full-time DSD employee typically has 2,080 paid hours per year (40 hours x 52 weeks). However, cost studies reduce this number to account for non- productive hours (sick leave, vacation, holidays, training days, meetings, etc.). MGT calculates the productive hourly rate for each staff classification by dividing annual salary and benefits by annual productive hour figures. The average productive hours for DSD staff is 1,558 per year.
Productive Hours means the number of productive hours actually worked by Supplier Personnel or Supplier Subcontractor to provide the Solution Services within the scope of the approved Statement of Work. Productive Hours do not include:

Examples of Productive Hours in a sentence

  • Successful Respondent shall not invoice Customers in any given month for more than the maximum number of Monthly Productive Hours Worked which will be calculated by multiplying the number of DIR Business Days in the month by eight (8) hours, unless overtime is approved by the DIR Customer, which is to be paid at the same rate as Monthly Productive Hours Worked.

  • Comcast will not pay for any lost Productive Hours as a result of Vendor network, facility or telecommunications outage/downtime.

  • Comcast shall only be responsible to pay Overtime if the Overtime is within the time/day requested by Comcast for the Productive Hours requested.

  • For each Rate Card resource that performs Monthly Productive Hours Worked in a given month, Successful Respondent shall invoice DIR Customers at the applicable rate in Attachment 2.1 Pricing and Volumes, which is inclusive of all travel expenses.

  • Productive Hours -The contractor shall include all productive hours.


More Definitions of Productive Hours

Productive Hours has the meaning given in Section 7.3(a).
Productive Hours means the actual work hours exclusive of vacation, holidays, sick leave and any other absences.
Productive Hours means the actual work hours, exclusive of vacation, holidays, sick leave and any other absences, with the following inclusions and exclusions.
Productive Hours means the hours during which resources from the supplier would be productively working;
Productive Hours means the Actual Hours that are recorded against jobs in the Tranman Fleet Management System which are undertaken by the Staff for each respective Partner;
Productive Hours means the planned actual worked hours, excluding sick leave, vacation or training time, identified in the Annual Labour Service Plan;
Productive Hours means the number of productive hours actually worked by a Service Provider employee or Service Provider subcontractor employee, excluding non-productive time (which includes travel, vacation, holiday, training, education, marketing, administrative staff meetings, medical leave and military leave) to provide the Services. Productive Hours does not include Service Provider internal management time