Premium Support definition
Premium Support has the meaning set forth in Exhibit B to these Terms and Conditions.
Premium Support means Oracle’s enhanced level of Support Services. In addition to the Basic Support Services described herein, if Customer is entitled to Premium Support, the Normal Support Hours for Severity 1 and Severity 2 issues will be expanded to 24x7 coverage with improved Response Time Goals and additional Authorized Contacts are provided.
Premium Support has the meaning set forth in Exhibit B to this Agreement
Examples of Premium Support in a sentence
Privoro Premium Service which includes: SafeCase CRBN for iPhone 15, Fulcrum and Premium Support.
USA PSMS - includes: SafeCase CRBN™ for iPhone 15, Fulcrum and Premium Support.
More Definitions of Premium Support
Premium Support means the support described in appendix 2;
Premium Support means the highest tier of commercial solution support, as set forth in Section 2.3, below.
Premium Support means the additional enhancements to Support and Issue Resolution that may be purchased by licensees of the Solution for an additional fee. (as defined in Section 1.4)
Premium Support or "Premium Support Services" means (where purchased by the Customer) the provision by Content Catalyst of a premium level of support (i.e. in addition to Standard Support) in relation to the applicable Subscription Services, as detailed in the Order From and set out in the applicable Product Specific Terms for Premium Support.
Premium Support means Customer shall have unlimited points of contact, unlimited phone support/online web meetings and unlimited web-portal support.
Premium Support shall have the meaning set forth in Attachment A to this Exhibit B.
Premium Support means the right to contact The Supplier directly at any time.