Premium Support has the meaning set forth in Exhibit B to these Terms and Conditions.
Premium Support means Oracle’s enhanced level of Support Services. In addition to the Basic Support Services described herein, if Customer is entitled to Premium Support, the Normal Support Hours for Severity 1 and Severity 2 issues will be expanded to 24x7 coverage with improved Response Time Goals and additional Authorized Contacts are provided.
Premium Support has the meaning set forth in Exhibit B to this Agreement
Examples of Premium Support in a sentence
Red Hat Enterprise Linux Server Subscriptions may be purchased with various levels of Production Support including Self-support, Standard and Premium Support Levels.
For Premium Support, in order to receive 24x7 coverage for Severity 1 and 2 issues, you must provide a dedicated point of contact who will be available until the issue is resolved.
Failing settlement at this step the matter may be referred to arbitration.
Your continued use of the Software or Premium Support on a subscription basis is contingent upon annual payment of fees in advance.
All invoices for Software, Professional Services or Premium Support are due and payable within thirty (30) days of receipt.
More Definitions of Premium Support
Premium Support means the support described in appendix 2;
Premium Support means the additional enhancements to Support and Issue Resolution that may be purchased by licensees of the Solution for an additional fee. (as defined in Section 1.4)
Premium Support shall have the meaning set forth in Attachment A to this Exhibit B.
Premium Support means CloudVector's enhanced level of Support Services. In addition to the Basic Support Services described herein, if Customer is entitled to Premium Support, the Normal Support Hours for Severity 1 and Severity 2 issues will be expanded to 24x7 coverage with improved Response Time Goals and additional Authorized Contacts are provided.
Premium Support a service that enables the Cloud Customer to access increased support levels from the Cloud Provider, as described in the Pricing Schedule.
Premium Support means the Premium support services provided by Xpertdoc as Additional Services and as more fully described in Sections 6.1.3 and 7.5 hereto;
Premium Support means the premium support services included as part of subscriptions to Genetec Advantage™ offering optionally made available for purchase in relation to compatible Deliverables Sold under the Agreement, as further described in the relevant Documentation.