Normal Support Hours are 8:00 a.m. to 6:00 p.m. on Business Days in the time zone of the address for the Customer’s headquarters listed on the Agreement.
Normal Support Hours means the period on Monday through Friday between 09:00 a.m. to 5:00 p.m. U.K. local time (excluding public holidays in England);
Normal Support Hours are 8am to 6pm on business days in the time zone of the address for the Customer’s headquarters listed in the agreement. This includes all holidays except Christmas Day (December 25th) and New Year’s Day (January 1st).
Examples of Normal Support Hours in a sentence
Outside of Normal Support Hours a callback response within eight (8) hours average, sixteen (16) hours maximum.
Normal Severity Available: Normal Support Hours Description: All other Support requests not described above.
Initial Response: During Normal Support Hours, immediate response if an InTime Support representative is available, otherwise a callback response within two (2) hours.
During Normal Support Hours, warm transfer immediate response if an InTime Support representative is available, otherwise a callback response within 15 minutes average, one (1) hour maximum.
However, if the request is made within the last hour of the day or after the close of day, then within the first two (2) hours of the next Normal Support Hours day.
More Definitions of Normal Support Hours
Normal Support Hours are 6:00 AM through 5:00 PM (Pacific Time), Monday through Friday, excluding statutory holidays. Critical Severity Available: 24 hours/day, 7 days/week, via special toll‐free number in North America.
Normal Support Hours are 6:00 a.m. to 6:00 p.m. Pacific on Business Days.
Normal Support Hours means from Monday to Friday and from 0900 to 1730 (excluding public holidays)
Normal Support Hours are 09:00 UTC to 00:00 UTC on Business Days. “Response Time” means the targeted time period within which Brightpearl will use commercially reasonable efforts to contact Client to acknowledge receipt of an Incident report and to engage an appropriately skilled support resource, commencing from the time that Brightpearl receives all required information as specified in Section 4.2. Response Times are measured during Normal Support Hours.
Normal Support Hours are 8:00 a.m. to 6:00 p.m. Eastern Standard Time on Business Days.
Normal Support Hours are 8:00 a.m. to 6:00 p.m. on Business Days in Romania.