Help Desk Support definition
Help Desk Support. This means the support specified in Annex 4.
Help Desk Support means the 24x7x365 which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.
Help Desk Support means all necessary activities to assist the users to effectively and efficiently use the Application Services. Support will be negotiated with the successful Proposer, but is anticipated to include the support described in Exhibit B, Service Level Agreements.
Examples of Help Desk Support in a sentence
Help Desk Support: Helpdesk is available during normal business hours.
Follow-up of a request can be provided either via phone or digital means at the discretion of NetDocuments Help Desk Support personnel.
Help Desk Support may be provided by NetDocuments’ personnel or subcontractors in regions other than Customer’s Service Region.
If Customer experiences what it believes is a Service Outage, Customer shall promptly notify Help Desk Support using the procedures described in Section 5 of this Exhibit.
Help Desk Support may be provided by NetDocuments personnel or subcontractors in regions other than Customer’s Service Region.
More Definitions of Help Desk Support
Help Desk Support means support provided in connection with the Services by NetDocuments to the Customer as described in Section 2.6 and Exhibit B.
Help Desk Support any support provided by help desk technicians to identify and resolve technical issues relating to the Software.
Help Desk Support means support via STL’ help desk, upon request of the Customer by telephone, e-mail or web form, as more particularly described at Clause 2 below;
Help Desk Support means the support services provided by Company help desk under its then current Maintenance Program.
Help Desk Support means support provided, or agreed to be provided, by help desk technicians to assist with, identify and/or resolve Faults.
Help Desk Support means support via Riverbank’s help desk, upon request of the Customer by telephone, e-mail or web form, as more particularly described at Clause 2 below;
Help Desk Support shall have the meaning set forth in Section IX of Exhibit A.4 (End User Services Statement of Work).