Help Desk Support means the 24x7x365 which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.
Help Desk Support. This means the support specified in Annex 4.
Help Desk Support means all necessary activities to assist the users to effectively and efficiently use the Application Services. Support will be negotiated with the successful Proposer, but is anticipated to include the support described in Exhibit B, Service Level Agreements.
Examples of Help Desk Support in a sentence
While the Thematic Network has the specific content and specific technologies development task; the IABIN Secretariat is the one responsible to develop the standards (both technical and "policy" related) that IABIN requires to function as a "network of networks".The following issues should be addressed:Infrastructure Requirements – Hosting, Security, Archival, and Help Desk Support required from CI for Thematic Network.
More Definitions of Help Desk Support
Help Desk Support means support provided in connection with the Services by NetDocuments to the Customer as described in Section 2.6 and Exhibit B.
Help Desk Support means support via STL’ help desk, upon request of the Customer by telephone, e-mail or web form, as more particularly described at Clause 2 below;
Help Desk Support means support provided, or agreed to be provided, by help desk technicians to assist with, identify and/or resolve Faults.
Help Desk Support means all necessary activities to assist the users to effectively and efficiently use the System. Support will be negotiated with the successful Proposer, but is anticipated to provide these three levels of support: Tier 1 Support. Provides basic software and hardware support to end users Tier 2 Support. Provides more complex user support on software and is usually an escalation from Tier 1 Support. Tier 3 Support. Provides yet more complex user support on software and is an escalation from Tier 2 Support. Includes resolution of data processing errors.
Help Desk Support means any support provided by the help desk technicians to identify and resolve most support issues remotely;
Help Desk Support shall have the meaning set forth in Section IX of Exhibit A.4 (End User Services Statement of Work).
Help Desk Support means the level of support provided by the Help Desk which takes the initial Call or request from the Authorized User and attempts initial Incident resolution (“Tier 1 Support”) and includes activities such as initial Incident identification, reporting, logging of Incident records and initial Incident resolution, tracking of Incident, reporting and Incident status, closing Incidents resolved by Help Desk, or other assistance in accordance with the Gap-IBM Procedures Manual. __________________________ *Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Exhibit A.4 Gap Confidential and Proprietary Information Second Amended Master Services Agreement Tier 1 may include dispatching of Supplier or Gap third party on-site technicians. Help Desk Support covers all Gap Corporate functions in * and *. Hours of operation are *.