Grievance Officer definition
Examples of Grievance Officer in a sentence
In case you have any query or compliant/grievance, you may contact the Grievance Officer of any nearest Customer Care Center at Branch Office of the Company during the Company’s office hours from 9 am to 6 pm.
In the event of unsatisfactory response from the Grievance Officer, he/she may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance.
Before a party or witness answers a question from another party, the Grievance Officer must determine if the question is relevant and explain any decision to exclude the question as not relevant.
This means that the Grievance Officer will determine if it is more likely than not that the Respondent is responsible for the alleged Prohibited Conduct.
The standard of proof that will be utilized by the Grievance Officer in making a determination regarding responsibility will be preponderance of the evidence.