FOS definition
Examples of FOS in a sentence
You can also find more information about the FOS on its website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ A summary of the Manager’s complaints management policy is available on request.
We are covered by the Financial Ombudsman Service (“FOS”), you can get in touch with the FOS if you have any complaints which we cannot settle, provided your complaint falls within its jurisdiction.
The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR Their website is at: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/ Should you experience problems in progressing a compliant you may also, if appropriate, contact our Franchisor, Coversure Insurance Services Limited.
Even in circumstances where you are not eligible to refer such concerns to the FOS we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter.
The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or ▇▇▇▇ ▇▇▇ ▇▇▇▇ (free for mobile-phone users paying monthly charge for calls to numbers starting 01 or 02).