Call Rate definition
Examples of Call Rate in a sentence
Customer service calls resulting from (iii) unforeseeable misuse, abuse, negligence or accident, (iv) improper installation, service or maintenance, (v) transportation of Products and/or Deliverables by Buyer; (vi) improper storage of Products and/or Deliverables by Buyer; or (vii) defective designs owned by Buyer shall not be included in the calculation of the Service Call Rate.
Abandon Call Rate means the number of incoming telephone calls received by the customer service telephone line which are abandoned by the caller after a selection is made either to the Interactive Voice Response Unit or Call Representative divided by the total number of incoming 6.25% Service Level Fees at Risk Per Calendar Year calls received by the customer service telephone line during such plan quarter.
Calls connected over the backup SIP channels will be Charged at the standard Call Charges per the Call Rate Card.
For the first ninety (90) days following the availability of a Major Enhancement, IBM will exercise reasonable efforts to install within 30 days engineering changes that StorageTek designates as "critical." Calculations of the actual Service Call Rate and Impact Error Rate will be made based on U.S. installations only.
Contractor shall provide Speed Dial configurations for Inmates to contact the designated County entities at the flat call rate billable to the County as set forth in Attachment 2 (Speed Dial Call Rate to Designated County Entities) to Exhibit C (Telephone Rates and Payment Schedule) and consistent with Paragraph 9.4.4 of the Agreement.