Uptime Percentage. If during any full calendar month of the term of the Agreement, the Uptime Percentage for a Covered Service is lower than the Minimum Uptime Percentage, and Customer notifies Adobe in writing (through Customer’s CSM, as applicable, or Adobe Customer Care) about such Downtime within 30 days of the Downtime, Adobe shall provide Customer with a service credit for that Covered Service in accordance with the table below in Section 3.2 (“Service Credit”). The Service Credit percentage will be calculated against Monthly Fees for the Covered Service and will be paid against future fees. The “Monthly Fee” will be calculated based upon the licensing fees for the Covered Service as stated in the applicable Sales Order (excluding flow-through costs for third-party services (e.g., media buys, data)). If, for example, the licensing fee for the Covered Service is an annual licensing fee, then the Monthly Fee will be equal to the annual licensing fee applicable to the Covered Service divided by 12.
Uptime Percentage for On-Premises-to-On-Premises Failover of a specific Protected Instance in a given Applicable Period is calculated as Maximum Available Minutes less Downtime divided by Maximum Available Minutes. The Uptime Percentage is calculated using the following formula: Maximum Available Minutes-Downtime Maximum Available Minutes 𝑥 100 The following Service Levels and Service Credits are applicable to Customer’s use of each Protected Instance within the Site Recovery Service for On-Premises-to-On-Premises Failover: Uptime Percentage Service Credit < 99.9% 10% < 99% 25% Recovery Time Objective and Service Levels for On-Premises-to-Azure Failover
Uptime Percentage. Subject to the exclusions described in Section 7.3 below, Uptime Percentage for Qlik Sense Enterprise SaaS is calculated by subtracting from 100% the percentage of 1-minute periods (or any portion thereof) during any calendar month in which Customer’s Cloud Tenant(s) is(are) not Available out of the total number of minutes in that calendar month. The Uptime Percentage will be measured based on the industry standard monitoring and testing tools utilized by Qlik. Reports of Platform Uptime are located at xxxxxx.xxxxxxxxx.xxx.
Uptime Percentage. If during any full calendar month of the term of the Agreement, the Uptime Percentage for a Covered Service is lower than the Minimum Uptime Percentage, and Customer notifies OTECH in writing (through Customer’s Account Manager, as applicable, or OTECH Helpdesk) about such Downtime within 30 days of the Downtime, OTECH shall provide Customer with a Service credit for that Covered Service in accordance with the table below in Section 3.2 (“Service Credit”). The Service Credit percentage will be calculated against Monthly Fees for the Covered Service and will be paid against future fees. The “Monthly Fee” will be calculated based upon the fees for the Covered Service as stated in the applicable Order Form (excluding flow-through costs for third-party services). If, for example, the fee for the Covered Service is an annual licensing fee, then the Monthly Fee will be equal to the annual licensing fee applicable to the Covered Service divided by 12. OTECH reserves the right to apportion value to Covered Services when the Customer has licensed multiple products under one order to calculate Service Credits.
Uptime Percentage. The Uptime Percentage is calculated using the following formula: Maximum Available Minutes-Downtime Maximum Available Minutes 𝑥 100 The following Service Levels and Service Credit are applicable to Customer’s use of Container Group. Uptime Percentage Service Credit < 99.9% 10% < 99% 25% Table of Contents / Definitions Azure Container Registry Additional Definitions:
Uptime Percentage. The Uptime Percentage is calculated using the following formula: Total Requests-Failed Requests Total Requests 𝑥100 The following Service Credits are applicable to Customer’s use of API calls within the Microsoft Purview* service: Uptime Percentage Service Credit < 99.9% 10% < 99% 25% *The above Service Credits are only available to portions of Microsoft Purview that are offered on a subscription basis (formerly known as Azure Purview).
Uptime Percentage. The Uptime Percentage for Relays is calculated as Maximum Available Minutes less Downtime divided by Maximum Available Minutes in an Applicable Period for a given Microsoft Azure subscription. Uptime Percentage is represented by the following formula: Maximum Available Minutes-Downtime Maximum Available Minutes 𝑥 100 The following Service Levels and Service Credits are applicable to Customer’s use of Relays: Uptime Percentage Service Credit < 99.9% 10% < 99% 25% Uptime Calculation and Service Levels for Queues and Topics Additional Definitions: “Deployment Minutes” is the total number of minutes that a given Queue or Topic has been deployed in Microsoft Azure during an Applicable Period.
Uptime Percentage. Submittable shall use commercially reasonable efforts to ensure the uptime percentage of the Services will be at or greater than ninety-nine percent (99%).
Uptime Percentage. This is calculated by subtracting the number of Downtime minutes suffered during a time period from the total number of minutes in that time period and then dividing the result by the total number of minutes in that time period.
Uptime Percentage. Subject to the exclusions described in Section 7.3 below, Uptime Percentage for the applicable Qlik Cloud Offering is calculated by subtracting from 100% the percentage of 1-minute periods (or any portion thereof) during any calendar month in which Customer’s Cloud Tenant(s) is(are) not Available out of the total number of minutes in that calendar month. The Uptime Percentage will be measured based on the industry standard monitoring and testing tools utilized by Qlik. Reports of Platform Uptime are located at xxxxxx.xxxxxxxxx.xxx.
