SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, SATISFACTION CERTIFICATE [Deliverable(s)/Milestone(s)]: [Insert relevant description of the agreed Deliverables/Milestones] We refer to the agreement ("Call Off Contract") [insert Call Off Contract reference number] relating to the provision of the [insert description of the Goods and/or Services] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy]. The definitions for any capitalised terms in this certificate are as set out in the Call Off Contract. We confirm that all the [Deliverables/Milestones] relating to [ ] [insert relevant description of agreed Deliverables/Milestones and/or reference numbers(s) from the Implementation Plan] have been completed. Yours faithfully [insert Name] [insert Position] acting on behalf of [insert name of Xxxxxxxx] 12/08/2013 CALL OFF SCHEDULE 6: SERVICE LEVELS, SERVICE CREDITS AND PERFORMANCE MONITORING SCOPE This Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when providing the Goods and/or Services, the mechanism by which Service Level Failures and Critical Service Level Failures will be managed and the method by which the Supplier's performance in the provision by it of the Goods and/or Services will be monitored. This Call Off Schedule 6 comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; and Annex 1 to Part B: Performance Monitoring.
SATISFACTION CERTIFICATE. To: Xxxxxxx Travel Limited FROM: [Customer] [Date] Dear Sirs, SATISFACTION CERTIFICATE Milestones: [Guidance: Insert description of all Milestones to date] We refer to the agreement ("Contract") relating to the provision of the [ ] Services between [Insert Customer's details] ("Customer") and Xxxxxxx Travel Limited ("Supplier") dated [Insert the date of the Contract]. The definitions for terms capitalised in this certificate are set out in the Contract. [We confirm that all of the Milestones listed above have been successfully Achieved by the Supplier in accordance with the Test relevant to those Milestones.] Yours faithfully [Name] [Position] acting on behalf of [Xxxxxxxx] SCHEDULE 5 DISASTER RECOVERY AND BUSINESS CONTINUITY PURPOSE OF THIS SCHEDULE This schedule sets out the Customer's requirements for ensuring continuity of the business processes and operations supported by the Services in circumstances of Service disruption or failure and for restoring the Services through business continuity and as necessary disaster recovery procedures. It also includes the requirement on the Supplier to develop, review, test, change and maintain a BCDR Plan in respect of the Services. The BCDR Plan shall be divided into three parts: Part A which shall set out general principles applicable to the BCDR Plan ("General Principles"). Part B which shall relate to business continuity ("Business Continuity Plan"); and Part C which shall relate to disaster recovery ("Disaster Recovery Plan"); and The BCDR Plan shall detail the processes and arrangements which the Supplier shall follow to ensure continuity of the business processes and operations supported by the Services following any failure or disruption of any element of the Services and the recovery of the Services in the event of a Disaster. DEVELOPMENT OF BCDR PLAN The BCDR Plan shall unless otherwise required by the Customer in writing, be based upon and be consistent with the provisions of paragraphs 3 and 5 of this Schedule 5 (Business Continuity and Disaster Recovery Provisions). The Supplier shall ensure that its Sub-Contractors' disaster recovery and business continuity plans are integrated with the BCDR Plan.
SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date dd/mm/yyyy] Dear Sirs, SATISFACTION CERTIFICATE Milestones:
SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date dd/mm/yyyy] Dear Sirs, SATISFACTION CERTIFICATE
SATISFACTION CERTIFICATE. To: [Supplier] FROM: [Customer] [Date] Dear Sirs, SATISFACTION CERTIFICATE Milestones: [Guidance: Insert description of the relevant Deliverables/Milestones] We refer to the agreement ("Contract") relating to the provision of the [ ] Services between the [Guidance: Insert Customer's details] ("Customer") and [Guidance: Insert Supplier's details and the date of the Contract] ("Supplier") dated [◆ ]. The definitions for terms capitalised in this certificate are set out in the Contract. [We confirm that all of the Milestones have been successfully Achieved by the Supplier in accordance with the Test relevant to those Milestones.] Yours faithfully [Name] [Position] acting on behalf of [Xxxxxxxx] SCHEDULE 5 ALTERNATIVE AND/OR ADDITIONAL CLAUSES
SATISFACTION CERTIFICATE. To: [Supplier] FROM: [Customer] [Date] Dear Sirs, SATISFACTION CERTIFICATE Milestones: [Guidance: Insert description of the relevant Deliverables/Milestones] We refer to the agreement ("Contract") relating to the provision of the [ ] Services between the [Guidance: Insert Customer's details] ("Customer") and [Guidance: Insert Supplier's details and the date of the Contract] ("Supplier") dated [ ]. The definitions for terms capitalised in this certificate are set out in the Contract. [We confirm that all of the Milestones have been successfully Achieved by the Supplier in accordance with the Test relevant to those Milestones.] Yours faithfully [Name] [Position] acting on behalf of [Xxxxxxxx] SCHEDULE 5 ALTERNATIVE AND/OR ADDITIONAL CLAUSES INTRODUCTION This schedule 5 specifies the Alternative Clauses and Additional Clauses that were requested in the Order Form and that shall apply to this Contract. CLAUSES SELECTED The Customer, in the Order Form, requested that the following Alternative Clauses should apply: Law and Jurisdiction: [*** [English Law (default)] [Scots Law] [Northern Ireland Law] ***] [*** Non‑Crown Bodies ***]; and [*** Private Authorities ***]. The Customer, in the Order Form, requested that the following Additional Clauses should apply: [*** Security Measures ***]; and [*** Access to MOD Sites ***]. IMPLEMENTATION The appropriate changes have been made in this Contract to implement the Alternative Clauses specified in paragraph 2.1 and the Additional Clauses specified in paragraph 2.2 shall be deemed to be incorporated into this Contract.
SATISFACTION CERTIFICATE. To: [insert name of Supplier] FROM: [insert name of Customer] [insert Date: dd/mm/yyyy] Dear Sirs, SATISFACTION CERTIFICATE Milestones: [Guidance Note to Customer: Insert description of the relevant Deliverables/Milestones] We refer to the agreement ("Call Off Contract") relating to the provision of the [Services ] between the [insert Customer name] ("Customer") and [insert Supplier name] ("Supplier") dated [insert Call Off Commencement Date dd/mm/yyyy ]. The definitions for terms capitalised in this certificate are set out in the Call Off Contract. [We confirm that all of the [Deliverables relating to Milestone(s)]/[Milestone(s)] [insert relevant description and/or reference numbers(s) from the Implementation Plan] have been successfully Achieved by the Supplier. Yours faithfully [insert Name] [insert Position]
SATISFACTION CERTIFICATE. To: Engie Power Ltd From: Leeds City Council [insert date] Dear Sirs SATISFACTION CERTIFICATE We refer to the call off agreement between the Leeds City Council (Partner Council) and Engie Power Ltd (Supplier) dated [insert Call Off Commencement Date dd/mm/yyyy] relating to the provision of services to install and operate electric vehicle charging points (Call Off Agreement). The definitions for any capitalised terms in this certificate are as set out in the Call Off Agreement. We confirm that as the [insert date] the following [Deliverables/Milestones] relating to Table 1 in Schedule [3] of the Call Off Agreement have been completed: [insert details of the Deliverables/Milestones and / or reference numbers(s) from Table 1 in Schedule [3] of the Call Off Agreement] Yours faithfully [insert name] [insert position] acting on behalf of Leeds City Council Service Levels No Service Level Name Service Level Description Service Level Threshold Service Failure Description 1 Annual Inspection Inspection of the EVCP, feeder pillar, wiring, weather seal, circuit protection devices and earth continuity, Visual check for sticker and signage issues. Report from inspection to include description of the units checked including serial number, full address, date of installation and last test and pass or fail status with itemized fail list if the unit has failed. Within 15 days of the anniversary of the Go Live Key Milestone for the relevant Site and each anniversary thereafter. Single failure to meet or exceed the Service Level Threshold 2 Severity one incident Requires emergency isolation of the EVCP: investigate, call the emergency services and make safe. Carry out emergency rectification works. Resolution within two hours from notification Two failures to meet or exceed the Service Level Threshold 3 Severity two incident Requires action to make the EVCP operational: Investigate and carry out operational rectification works. Resolution within 24 hours from notification Three failures to meet or exceed the Service Level Threshold in a year 4 Severity three incident Requires cosmetic action in respect of the EVCP: carry out cosmetic rectification works. Resolution within 10 days from notification Five failures to meet or exceed the Service Level Threshold in a year 5 User telephone helpline First line response for User issues, whilst User is at EVCP: Answer calls and guide them through possible remedies that do not require an engineer at site. Seven days per week within work...
SATISFACTION CERTIFICATE. To: [Supplier] FROM: [Customer] [Date] Dear Sirs, SATISFACTION CERTIFICATE Milestones: [Guidance: Insert description of the relevant Deliverables/Milestones] We refer to the agreement ("Contract") relating to the provision of the [ ] Goods and Services between the [Guidance: Insert Customer's details] ("Customer") and [Guidance: Insert Supplier's details and the date of the Contract] ("Supplier") dated [ ]. The definitions for terms capitalised in this certificate are set out in the Contract. [We confirm that all of the Milestones have been successfully Achieved by the Supplier in accordance with the Test relevant to those Milestones.] Yours faithfully [Name] [Position] acting on behalf of [Xxxxxxxx] SCHEDULE 5 DISASTER RECOVERY AND BUSINESS CONTINUITY
SATISFACTION CERTIFICATE. The Conditions Precedent shall be satisfied on the date, when the Lessee issues a duly executed certificate to the Lessor stating that the Conditions Precedent have been satisfied (the "SATISFACTION CERTIFICATE"). The Satisfaction Certificate shall be in the form and substance as provided for in Schedule IX to this Agreement.
