LAN Services Sample Clauses

LAN Services. LAN services include the activities associated with End User administration.

LAN Services. (a) Installed LAN Ports shall be a Resource Unit. [ * * * ] (b) Wireless Access Point (WLAN) shall be a Resource Unit. [ * * * ]

LAN Services. Maintenance and Operation 1. Where remote operations are not technically and/or economically feasible, perform on- site support for operations as required to meet the Service Levels. 2. Upon DIR or DIR Customer request, provide on-site support as required. 3. Plan, install, operate, and maintain all applicable LAN Services, LAN Equipment, and other network Equipment as assigned by DIR. 4. Manage, maintain and communicate any additions, changes, and deletions. 5. Provide all DIR-requested reports according to the schedules established and documented in the Service Management Manual. 6. Resolve or coordinate the resolution of Network issues, which includes: 6.1. Provide technical information and trouble shooting, and correct programming errors. 6.2. Assist DIR, DIR Customers, other DCS Service Providers, or Third Party Vendors in resolving end user problems. 6.3. Report any potential system problems to the MSI Service Desk and affected DIR Customers. 7. Perform System backups as established in the Service Management Manual. 8. Perform or coordinate all warranty work on all network Equipment. 9. Perform preventive maintenance, including: 9.1. Perform all maintenance according to the manufacturer’s specifications. 9.2. Send documentation to DIR to verify that preventive maintenance has been completed. 9.3. Automate manual preventive maintenance tasks by using preventive maintenance systems. 9.4. Run maintenance routines prior to each business day. 10. Perform security audits and configuration parameters reviews, and make password changes on all LAN systems at least quarterly. 11. Perform or coordinate all maintenance per the schedule defined in the Service Management Manual and in compliance with Change Management procedures. 12. Perform or coordinate all high-risk maintenance that impacts users on all LAN Services per the schedule defined in the Service Management Manual and in compliance with Change Management procedures.

LAN Services. Technical Requirements 1. Transport voice, data and video protocols over the IP LAN in accordance with Company standards. 2. Install and maintain LAN Connectivity for Company-approved Authorized Users at all applicable Sites, as listed in Exhibit 7 (Company Sites), including wireless Connectivity. 3. Provide Company with a multi-protocol LAN Network, including: a. Manage Company’s Layer 3 address spaces, (for example, IP, SNA, and IPX) as well as any Layer 2 addressing (for example, ATM, Frame Relay, and Token Ring LAAs ) used to transport the above traffic. b. Manage Company’s Application-specific network addressing schemes (for example, X.25 network, Automated Teller Machine network, Tandem Expand network). 4. Manage Company’s wireless Network at all applicable Sites to include: a. Manage and maintain Company’s enterprise Service. b. Manage and maintain Company’s courtesy Internet Service. c. Provide additional wireless access coverage at all applicable Sites and as requested by Company to meet Company’s business requirements. 5. Provide Supplier transmission Services profile that complies with applicable open system standards and specifications (for example, IETF Standard RFCs, ITU-T, ATM forum recommendations, frame-relay forum recommendations, ANSI, and IEEE). 6. Provide intelligent Network devices and Systems to monitor LANs remotely. 7. Perform traffic balancing whenever there are multiple Network connections between two endpoints.

LAN Services. Technical Requirements 1. Transport all protocols where it is economically and technically feasible to do so and where there is sufficient capacity to support all traffic and the required Service Levels. 2. Provide DIR and DIR Customers with multi-protocol LANs, including: 2.1. Manage all Layer 3 address spaces, (e.g. IP, and IPX) as well as any and all Layer 2 addressing (e.g. ATM, Frame Relay, SNA, DECnet, and Token Ring LAAs) used to transport LAN traffic. 2.2. Manage Application specific network addressing schemas (e.g. VLANs, VRFs, VLAN trunking, X.25 network, Tandem Expand network). 3. Provide Services that comply with applicable open system standards and specifications (e.g. IETF Standard RFCs, ITU-T, ATM forum recommendations, frame-relay forum recommendations, ANSI, and IEEE). 4. Provide secure, encrypted connectivity for Authorized Users to Network services in compliance with the policies and standards of DIR and DIR Customers. 4.1. Employ appropriate encryption measures, such as Triple DES, IPSEC, AES, etc. 4.2. Provide support for Private VLAN to the host and virtual host.

LAN Services. SunGard shall provide LAN Services for the number of LAN devices within a single Designated SunGard Facility as set forth in the Schedule. LAN Services include: (i) Equipment Management Services (as defined herein); (ii)

LAN Services. Planning and Design Services 1. Assist other DCS Service Providers, DIR and designated Third Party Vendors to analyze the LAN Service equipment and network needs. 2. Provide programming, engineering, and design functions for any proposal requested by the DIR for new equipment or changes to the existing LAN Service environment.

LAN Services. General Requirements 1. Act as a single point of contact for the management of the LAN Services. 2. Develop and implement approved LAN Service strategies in support of DIR’s and DIR Customers’ business objectives. 3. Provide Authorized Users, other DCS Service Providers and designated Third Party Vendors with technical support and advice regarding the use and functionality of LAN Services.

LAN Services. Equipment 1. Provide Equipment of the quality and revision levels required by DIR Standards. 2. Test and determine that all Equipment is in compliance with DIR Standards and free of defects. 3. Provide a sparing strategy for parts critical for the operation of the Equipment to meet defined Service Levels. 4. Bring all parts that are repaired up to the current revision level before returning them to the inventory of spare parts. 5. Replace defective parts with parts that are at the current revision level.