Issue or Problem Sample Clauses

Issue or Problem. 1. The County elected to deploy Microsoft (MS) Teams as an additional platform to provide voice services for their users. PRR 109 Voice Services Resource Units Structure, dated March 28, 2022, included the addition of MS Teams Phone RU.
Sample 1
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Issue or Problem. With PRR 56 dated June 3, 2019, the Parties established SL 14-1 Delete End-user Account (Interim) to be effective May 2018 until Auto-Provisioning was implemented. The weighting percentage of 3% was moved from SL 14 and applied to 14-1 in the interim.
Sample 1
Issue or Problem. In PRR 83 Cloud IaaS and PaaS Resource Unit, dated November 18, 2020, the Parties adopted an interim pricing methodology for the services provided by Cloud providers and Contractor. Per the interim pricing methodology, Amazon Web Services (AWS) and MS Azure services have been billed as actuals plus a 5% markup. This approach remains in place per PRR 88 Cloud IaaS and PaaS Resource Unit Update, dated January 6, 2021. To date, the AWS Actuals billed to County have been limited to services consumed by business applications (e.g., compute, storage, database). Other services consumed at the infrastructure level (e.g., firewall, logging, monitoring) have not been billed to County. Resolution:
Sample 1
Issue or Problem. With PRR 56 dated June 3, 2019, the Parties established SL 53-1 – Application Response Time (Interim) to be effective December 2018 – 2019 and moved the 3% Weighting Factor from SL 53 to SL 53-1. PRR 82 subsequently modified the approach for SL 53-1 effective October to December 2020 to gather information to help diagnose application performance issues and define a new approach for SL 53. PRR 82 also provided a measure/target that would take effect January 2021 and remain in place until an agreed to approach for SL 53 was reached. This approach provided an incremental improvement of SL performance over an initial three-year period. Effective May 2022, the Parties agreed to temporarily reduce SL 53-1 Weighting Factor to 0% while the Contractor continued to work on the measurement tools for this SL.
Sample 1
Issue or Problem. With PRR 104 NetBackup Solution Resource Unit, dated November 12, 2021, the Parties agreed to implement the Veritas NetBackup Solution in San Diego, Tulsa, and Colorado Springs data centers. The Parties now intend to include the Veritas NetBackup solution to include the daily backup/replication of the Amazon Web Services (AWS) West Commercial tenant and the AWS East Commercial tenant for disaster recovery purposes.
Sample 1
Issue or Problem. Service Level 44-1 Server Provisioning–Physical (Excludes Oracle), was implemented at the inception of the Agreement to measure performance of when a server’s operating system and its tools are installed. Because the County no longer deploys physical servers, Service Level 44-1 is no longer needed. Resolution: The Parties agree to inactivate the Service Level 44-1 and transfer its weighting factor of 2% to other Service Levels, effective April 1, 2024.
Sample 1

Related to Issue or Problem

  • Loss, Theft, Destruction or Mutilation of Warrant The Company covenants that upon receipt by the Company of evidence reasonably satisfactory to it of the loss, theft, destruction or mutilation of this Warrant or any stock certificate relating to the Warrant Shares, and in case of loss, theft or destruction, of indemnity or security reasonably satisfactory to it (which, in the case of the Warrant, shall not include the posting of any bond), and upon surrender and cancellation of such Warrant or stock certificate, if mutilated, the Company will make and deliver a new Warrant or stock certificate of like tenor and dated as of such cancellation, in lieu of such Warrant or stock certificate.

  • Illegal or Unauthorized Payments; Political Contributions Neither the Company nor any of its Subsidiaries nor, to the best of the Company’s knowledge (after reasonable inquiry of its officers and directors), any of the officers, directors, employees, agents or other representatives of the Company or any of its Subsidiaries or any other business entity or enterprise with which the Company or any Subsidiary is or has been affiliated or associated, has, directly or indirectly, made or authorized any payment, contribution or gift of money, property, or services, whether or not in contravention of applicable law, (i) as a kickback or bribe to any Person or (ii) to any political organization, or the holder of or any aspirant to any elective or appointive public office except for personal political contributions not involving the direct or indirect use of funds of the Company or any of its Subsidiaries.

  • DOMESTIC PREFERENCES FOR PROCUREMENTS To the extent applicable, Supplier certifies that during the term of this Contract will comply with applicable requirements of 2 C.F.R. § 200.322.

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