FIELD SERVICE SUPPORT. A. If equipment does not meet performance requirements and specifications as detailed in the Purchase Specification, Seller shall provide service engineer on Buyer's site. Should problems persist, additional field service engineers will be dedicated to provide 24 hours × 7 days on-site coverage at no additional cost until Equipment consistently meets Purchase Specifications.
FIELD SERVICE SUPPORT. Supplier will maintain and provide adequate resources for field service support and communication with Autocar’s customers, including but not limited to providing services on-site at the customer’s location, dealer shops and repair shops. Such services will include technical assistance and training presentations. These terms and conditions (these “Terms”) apply to and are incorporated as a part of every Autocar, LLC (“Autocar”) Purchase Order, Supply Agreement, Request for Proposal or Quotation or similar document issued or executed by Autocar (collectively, “PO”). Except as provided in any executed long-term Supply Agreement, the PO supersedes all prior oral and written agreements between Autocar and the person to whom the PO is issued (“Supplier”) with regard to the goods or services covered by the PO (the “Goods”) and may only be modified (a) in writing on the face of or on an attachment to the PO, or
FIELD SERVICE SUPPORT. C. If equipment does not meet performance requirements and specifications as detailed in the Purchase Specification, Seller shall provide during the warranty period service engineer on Buyer's site during the first year at each of the new Buyers site installations. At no additional cost, should chronic problems persist, additional field service engineers will be dedicated to provide * * * on-site coverage, until Equipment consistently meets Purchase Specifications. Sites shall have the option of extending on-site coverage at a rate in accordance with Addendum "Service," provided Purchase Specifications have been achieved
FIELD SERVICE SUPPORT. The following Field Service Support will be made available by VENDOR:
FIELD SERVICE SUPPORT. Greenwich shall provide Field Service Support at the daily rates provided in the price list at Exhibit A.
FIELD SERVICE SUPPORT a. Prior to delivery of the first shipment of production units of the Product, CSI shall provide to Brightstar the information and equipment needed for Brightstar to test, program, service, and repair the Product and accessories, including the items listed in Exhibit E.
FIELD SERVICE SUPPORT. For Covered Equipment, pursuant to the terms of this ST, for Priority 1 and Priority 2 Incidents, as necessary and, at the sole discretion of Xxxxxxx in consultation with Customer, Xxxxxxx may dispatch a Field Service technician to Customer’s site to address and attempt to resolve an Incident. For Priority 3 and Priority 4 Incidents, Xxxxxxx in consultation with Customer may direct a Field Service technician to visit the Customer Site at a mutually convenient time or explicitly as agreed between the Parties consistent with the Priority Level. Except as otherwise provided for herein, in the event a Field Service technician is dispatched to a Customer Site, Customer is responsible for all associated travel and expenses for services outside of and/or beyond those for Covered Support described and provided for herein; such “Uncovered Costs” shall be invoiced to Customer by Xxxxxxx monthly as incurred and are payable per the terms of the Agreement.
FIELD SERVICE SUPPORT. Supplier will maintain and provide adequate resources for field service support and communication with Autocar’s customers, including but not limited to providing services on-site at the customer’s location, dealer shops and repair shops. Such services will include technical assistance and training presentations.
FIELD SERVICE SUPPORT. (a) An Employee appointed to this category will be engaged to perform support and maintenance services at a customer site or location usually for a period of greater than one week.
FIELD SERVICE SUPPORT. All technical support, including problem determination will be provided by Odetics. This support will include, when necessary, product engineers and technical specialists. On-site assistance will be provided by Odetics when necessary.
