– Complaints/Grievances. 8.01 (a) For the purpose of this Agreement "
– Complaints/Grievances. Except as otherwise specifically provided in this Agreement, complaints shall be presented promptly and, in all events, the Step 1 discussion of complaints must be held within thirty (30) days from the date the cause of the complaint occurred, or within thirty (30) calendar days from the time the employee should have known of the occurrence of the event upon which the complaint is based. In the event that a Company representative does not answer a complaint or grievance in any of the steps of the grievance procedure set forth in Section 3 above within the time limit for answer therein specified, the complaint or grievance may be presented to the next succeeding step within seven (7) days from the expiration of such time limit for answer. In the event that a complaint is not filed within the time limits specified in this Section 4 or in the event a complaint or grievance is filed and an appeal is not taken in any of the steps of the grievance procedure set forth in Section 3 above within the time limits therein specified, neither it nor the same subject matter shall be further considered or made the subject of a further complaint or grievance without the consent of the Company, provided however, that in exceptional cases where Management’s decision in Step 3 is not appealed to Step 4 within the prescribed time limit, and where the Union can satisfactorily demonstrate that the failure of the Union representative charged with the responsibility for such appeal was caused by conditions justifiable under the circumstances and does, in fact, appeal within ten (10) days from the date of the default, the appeal shall be accepted as though it had been timely. The Company’s liability for any retroactive payments resulting from the application of the foregoing shall exclude the period of the delay in the appeal. It is understood, however, that the time limits specified in Section 3 above may be extended by specific agreement between the parties involved in each step of the grievance procedure. It is the understanding of the parties that any oral or grievance settlement that is resolved “without prejudice” cannot and will not be cited by either party in the future in any other situation or oral or grievance processing. In the event that either party attempts to introduce into evidence, at the arbitration step of the procedure, oral or grievance settlement(s)/ disposition(s), barred by this language, the arbitrator will be prohibited from receiving the oral or grievanc...
– Complaints/Grievances. Clients who are not satisfied with services of CAS have the right to a complaint/grievance process. Initially, clients should try to resolve the issue with their case worker. If not satisfied they may contact the Supervisor. If the issue remains unresolved they should submit in writing to the Executive Director. Should the complaint involve the Executive Director the issue should be addressed to the Chairman of the Board of Directors. Complaints should receive a response within 30 days. Should the complaint remain unresolved, the client may contact the Executive Committee of the Board of Directors and a response will be provided within 30 days. If not satisfied, the client may utilize mediation or arbitration to resolve the issue. All clients may receive additional details regarding the complaint or grievance policy upon request. CAS will never take action to discourage the client from making or expressing a complaint. CAS does not discourage the client from providing information in writing, interviewing, answering questions, or expressing their opinions about the performance of the agency to an accrediting entity.
– Complaints/Grievances. 6.4 Except as otherwise specifically provided in this Agreement, complaints shall be presented promptly and, in all events, the Step 1 discussion of complaints must be held within thirty (30) days from the date the cause of the complaint occurred, or within thirty (30) calendar days from the time the employee should have known of the occurrence of the event upon which the complaint is based.
– Complaints/Grievances. The proper committee, to the management, shall refer grievances no later than 30 days after the occurrence. The grievances shall be stated to the party concerned when the appointment is requested. If no settlement is reached, the matter shall then be referred to an executive of the Company and a National Union Officer, and may finally be referred within fifteen (15) days to Arbitration. The parties will attempt to agree upon an arbitrator and, upon failing to do so, the Minister of Labour or the Labour Arbitration Commission may make the appointment, whichever is applicable upon the request of either party.
– Complaints/Grievances. A full copy of the Compliments & Complaints policy is available on your e-portfolio, however in the first instance of a complaint you should raise your concern with the Quality Assurer indicated in the Points of Contact in this document. They will deal with your concern sensitively and follow the process in the complaints & grievances policy. If after following the above process you feel your concerns have not been suitably addressed you can always contact the National Apprenticeship helpline on 0800 015 0400 for further advice or contact the Education and Skills Funding Agency (ESFA) xxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx M: ADDITIONAL PAYMENTS & WAIVERS FOR EMPLOYERS
– Complaints/Grievances. The parties hereto shall meet promptly through their authorized representatives respectively to discuss and adjust any dispute and/or grievance which may arise between the parties. Every effort shall be exerted mutually to adjust any and all grievances which may arise. Any dispute or grievance between the employee and the employer shall be dealt with as provided in the procedure in the following clauses.
– Complaints/Grievances. 8.01 (a) (b) (c) (d) MEDIATION CAN BE USED AT ANY STEP DURING THE COMPLAINTS/GRIEVANCES PROCESS - SEE LETTER OF UNDERSTANDING - MEDIATION (PAGE 66)
– Complaints/Grievances. A sincere attempt shall be made by a teacher to resolve any prospective grievance by discussing the same with the principal and/or other school based administrator prior to the involvement of any other party. For those grievances unrelated to school sites such shall be discussed with the immediate supervisor. Such attempt shall be a condition precedent to further procedures under this Article. If resolution cannot be achieved, the prospective grievant(s) shall schedule a formal appoint- ment with the administrator whose action is being questioned and the principal to seek to resolve any remaining issues. The Board agrees to ensure a fair and objective resolution of complaints and/or grievances that cannot be resolved after attempts at the school administrative level described above. Teachers shall have the right to appeal the violation of this Agreement, a policy and/or procedure affecting him/her without fear of restraint, interference, coercion, discrimination or reprisal regarding working conditions or other employment related matters, other than discipline of the teacher, including, if necessary, the right to a hearing before the superintendent or his/her designee, consistent with the complaint and appeal procedure contained in Section GAE, Complaints and Appeals, as well as all other policies set forth in the Jefferson Par- ish School Board’s policy manual and applicable State law. The Board acknowledges that the purpose of the procedure is to secure, at the most immediate level possible, an equitable solution to the claim of the aggrieved teacher. The teacher may have a Federation representative at all stages of the appeal proc- ess except for the presentation of the initial grievance or complaint to the teacher’s principal/supervisor described in the first paragraph of this article.
– Complaints/Grievances a. The Company must assure that all complaints/grievances, forwarded by consumers or the Division, written and verbal, be recorded and logged as required by Massachusetts statutes and/or regulations.
