Cloud lot Sample Clauses

Cloud lot. This Call-Off Contract is for the provision of Services under: [Lot 1 - Cloud hosting - delete as appropriate] [Lot 2 - Cloud software - delete as appropriate] [Lot 3 - Cloud support - delete as appropriate]

Cloud lot. This Call-Off Contract is for the provision of Services under: Lot 3 - Cloud support

Cloud lot. This Call-Off Contract is for the provision of Services under: Lot 2 - Cloud Software G-Cloud services required: The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and outlined below: • Information and Communication Technology (ICT)

Cloud lot. This Call-Off Contract is for the provision of Services under: Lot 1 - Cloud hosting G-Cloud services required: The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and a summary is outlined below: The provision of cloud compute services. Azure windows virtual machines / vms as defined at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇.▇▇/g-cloud/ser- vices/835559475466549 Additional Services Not applicable Location: The services will be delivered remotely. Quality standards: The Supplier warrants that it will carry out the services with reasonable care and skill and that all services supplied hereunder shall be of satisfactory quality and fit for the particular purpose for which they are supplied with reference to the Buyer's requirements and in line with G-Cloud 9 offerings Technical standards: Refer to Security requirements within the Department for Education Special Terms identified within Annex A, Schedule 4 Service level agreement: The service level and availability criteria required for this Call-Off Contract are as specified within Service Requirements description outlined in Framework Section 2

Cloud lot. This Call-Off Contract is for the provision of Services under: Lot 3 - Cloud support G-Cloud services required: The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and outlined below: 672196372930244-s ervice-definition-do With the following features: • Cloud architecture, infrastructure and network design services • Data migration and database administration services • Application/service migration and early life support services • Extend on-premise networks to Azure securely. • Create test, development and production environments in Microsoft Azure • Design and build Azure Virtual Data Centre or Landing Zone • Implement business continuity and disaster recovery using Azure • DevOps Engineers embedded on-site within agile digital delivery projects • Infrastructure Engineers embedded on-site within agile technical delivery projects • Tooling includes Terraform, Ansible, Puppet, Chef, ARM templates and DSC.

Cloud lot. This Call-Off Contract is for the provision of Services under: Lot 3 - Cloud support G-Cloud services required: The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and outlined below: 857123775470872-service-definition-doc Proof of Concept (POC) to demonstrate the current e-forms solution running on the latest version of Adobe AEM.

Cloud lot. This Call-Off Contract is for the provision of Services under: Lot 2 - Cloud software G-Cloud services required: The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and outlined below: ● WORKSuite® Management and myTIME Software for up to 1,600 employees and associated implementation services (30 days) Additional services: Implementation and Training Services Location: The Services will be delivered to multiple sites but ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇ ▇, ▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇, Birmingham B32 1AF Quality standards: - Not Applicable Technical standards: - Not Applicable Service level agreement: The service level and availability criteria required for this Call-Off Contract are: The WORKSuite® managed SaaS platform offers 99.95% guaranteed up-time or better. No refunds are offered as penalties outside of this SLA Support is provided on a tiered category basis and provided through the Highways England Customer Support Centre. The Customer Support Centre will handle the Customer’s call as follows: i. (i) Level 1 – Customer Care Centre. Processes incoming calls, and create service requests. Service requests then route the support calls to a support resource. The Status of open service requests is monitored. ii. Level 2 – Telephone Support. Technical Phone Support is the first point of contact for incident escalations. Technical Phone Support specialists will be staffed with system specialists that are trained for the support of WORKSuite® software. If an issue cannot be resolved within a reasonable time frame, it will be escalated to level 3 support for assistance. iii. Level 3 – Engineering Support. Engineering Support consists of software engineers that are responsible for providing comprehensive support for emergency situations and system failures where the software or platform is inoperable. iv. Level 4 – Engineering Support. Product and maintenance releases including Upgrades. v. Hours of Support. Normal support hours are 8:00 AM – 5:00 PM (GMT/BST) Monday through Friday excluding weekends and holidays. Support required outside of these normal support hours may be subject to additional charge.

Cloud lot. This Call-Off Contract is for the provision of Services under: Lot 3 - Cloud support G-Cloud services required: The Services to be provided by the Supplier under product reference 813887568389209 include: Development of our Minimum Viable Product as specified covering Web Site, Email Services, Document Storage and 24 months Hosting, and Support. Adhoc development or configuration as may also be required and supplied under the agreed rate card Additional services: Buyer shall have the option to include a total of 10 call-off days to be used for minor change work to the application. These do not form part of the contract value at commencement but will be recognised as part of the call-off agreement if the above services are on boarded.

Cloud lot. This Call-Off Contract is for the provision of Services under: Lot 3 - Cloud support G-Cloud services required: The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and outlined below: ● planning ● setup and migration ● testing ● Ongoing support Location: All Professional Services work will be performed in England. The primary location will be the Supplier’s office at Ditton Park which will be the Supplier’s main location for the migration team along with consultants based in the Mail Box in Birmingham and possibly City Road (London). It is also likely and 'common practice' for the legacy migration practice that some consultants will be home based and either accessing DWP environments from their home offices or accessing the appropriate environments through the Supplier offices/networks. and Peel Park, Brunel Way, Blackpool, Lancs ,FY4 5ES Quality standards: All suppliers to the Buyer are required to comply with all relevant Buyer policies, including those that apply to DWP security, Data Protection and DWP Communications. Further details of these can be found at the DWP website ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/government/organisations/department-for-work- pensions/about/procurement#code-of-practice. There may also be additional Quality/Technical Standards that are used locally that you will be expected to conform to, subject to the Buyer communicating them to the Supplier, and the Supplier’s review.