Current Support Call Process Sample Clauses

Current Support Call Process. Our current Support Call Process for the Tyler Software is attached to this Exhibit C at Schedule 1. Exhibit C Schedule 1 Support Call Process Support Channels Tyler Technologies, Inc. provides the following channels of software support:
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Current Support Call Process. Our current Support Call Process for the Tyler Software is provided Schedule A to Exhibit 1. Exhibit 1 Schedule A Support Call Process If, after you have cut over to live production use of the Tyler Software, you believe that the Tyler Software is Defective, as “Defect” is defined in the Agreement, then you will notify us by phone, in writing, by email, or through the support website. Please reference the applicable Customer Support page at xxx.xxxxxxxxx.xxx/xxxxxx‐support for information on how to use these various means of contact. Documented examples of the claimed Defect must accompany each notice. We will review the documented notice and when there is a Defect, we shall resolve it at no additional cost to you beyond your then‐current maintenance and support fees. In receiving and responding to Defect notices and other support calls, we will follow the priority categorizations below. These categories are assigned based on your determination of the severity of the Defect and our reasonable analysis. If you believe a priority categorization needs to be updated, you may contact us again, via the same methods outlined above, to request the change. In each instance of a Priority 1 or 2 Defect, prior to final Defect correction, the support team may offer you workaround solutions, including patches, configuration changes, and operational adjustments, or may recommend that you revert back to the prior version the Tyler Software pending Defect correction.
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Current Support Call Process. Our current Support Call Process for the Tyler Software is attached to this Exhibit C at Schedule 1.
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Current Support Call Process. Our current Support Call Process for the Tyler Software is attached to this Exhibit C at Schedule 1. Exhibit C Schedule 1 Service Level Agreement Agreement Overview This SLA outlines the information technology service levels that Tyler will provide to Client to ensure the availability of the Hosting Services that Client has requested Tyler to provide. All other support services are documented in the applicable Support Call Process. All defined terms not defined below have the meaning set forth in the Agreement.
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Current Support Call Process. Our current Support Call Process for the Tyler Software is attached to this Exhibit C at Schedule 1. Tyler Holiday Schedule Tyler observes many of the same holidays our clients do. In order to allow our staff time away from work our offices will be closed on the holidays listed below. There will be no support coverage on these days. New Year’s Day Thanksgiving Day Memorial Day Day after Thanksgiving Independence Day Christmas Eve Labor Day Christmas Day Exhibit D Statement of Work Software and Implementation Services Prepared for: Franklin County Sheriff’s Department Prepared by: Tyler Technologies, Inc. xxx.xxxxxxxxxxxxxxxxx.xxx June 2, 2015 Table of Contents PROJECT SCOPE & SUMMARY 1 DATA CONVERSION ERROR! BOOKMARK NOT DEFINED. INVOICING AND CLIENT SIGNOFFS 3 KEY PROJECT ASSUMPTIONS 3 OUT OF SCOPE 4 RISK / MITIGATION STRATEGY 4 UNAVAILABILITY/INCOMPATIBILITY OF STAFF 4 CLIENT STAFF UNAVAILABILITY 5 SCOPE CHANGES 5 ACTIVITY FOCUS 5 INCOMPLETE LEGACY, INTERFACE DOCUMENTATION 5 ACHIEVABLE GOALS 5 TECHNOLOGY AGE 6 CRITICAL SUCCESS FACTORS 6 FUTURE AMENDMENTS TO SCOPE 7 PROJECT MANAGEMENT 7 STAFFING 7 PROJECT SCHEDULE 7 DEVELOPMENT TOOLS 7 DOCUMENTATION 8 TYLER‐PROVIDED DOCUMENTATION 8 CLIENT‐PROVIDED DOCUMENTATION 8 SOW ATTACHMENTS LISTING 9 SOW Attachment A – (Sample) Work Acknowledgement Form 9 SOW Attachment B – (Sample) Change Order Form 9 SOW Attachment C ‐ Hardware / Software Requirements 9 SOW Attachment D – Standard Interfaces 9 SOW Attachment E – Conversion Detail 9 ATTACHMENTS 10 PROJECT SCOPE & SUMMARY The software and services purchased are outlined in the Investment Summary Section of the Agreement. Any standard interfaces purchased are listed in the Investment Summary section of the Agreement and detailed in SOW Attachment D – Standard Interfaces. It is important for the Client to read the portion of the Attachment related to each interface purchased to understand its full functionality. Data conversion services and other professional services hours included in the Investment summary are estimates. Additional analysis will be performed during the Assess & Define stage to provide definitive pricing. Each stage, as established above, is designed to provide a point at which a full review of the stage objectives is assessed for completeness. When a stage is complete, a Work‐Acknowledgement Form (see SOW Attachment A‐ (Sample) Work Acknowledgement Form) is completed and signed by the Client signifying acceptance of that stage and the beginning of th...
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Current Support Call Process. Contractor’s current Support Call Process for the Contractor Software is attached to this Exhibit C at Schedule 1. Exhibit C Schedule 1 Support Call Process Support Channels Tyler Technologies, Inc. provides the following channels of software support:
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Related to Current Support Call Process

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • PRODUCT SUPPORT Any support for the Software Services is provided to you by Customer or a third party on Customer’s behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries.

  • Service Order Process Requirements 53.5.1 CenturyLink will accept orders for As-Is Transfer of services from CenturyLink to CLEC where CenturyLink is the End User’s current local exchange carrier.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

  • Innovative Scheduling Schedules which are inconsistent with the Collective Agreement provisions may be developed in order to improve quality of working life, support continuity of resident care, ensure adequate staffing resources, and support cost-efficiency. The parties agree that such innovative schedules may be determined locally by the Home and the Union subject to the following principles:

  • Life support equipment (a) If a person living at your premises requires life support equipment, you must register the premises with us or your distributor. To register, you will need to give written confirmation from a registered medical practitioner of the requirement for life support equipment at the premises.

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