Knowledgebase. A fully searchable depository of thousands of documents related to procedures, best practices, release information, and job aides.
Knowledgebase. A fully searchable depository of thousands of documents related to Munis processing, procedures, release info, helpful hints, etc. Remote Support Tool Some Support calls may require further analysis of your database or setup to diagnose a problem or to assist you with a question. GoToAssist® shares your desktop via the Internet to provide you with virtual on-site support. The GoToAssist tool from Citrix (xxx.xxxxxx.xxx) provides a highly secure connection with 128-bit, end-to- end AES encryption. Support is able to quickly connect to your desktop and view your site’s setup, diagnose problems, or assist you with screen navigation. At the end of each GoToAssist session, there is a quick survey you should complete so we have accurate and up- to-date feedback on your Support experiences. We review the survey data in order to continually improve our Support services. E-mail Registration Clients can go to our Web site and register for e-mail “groups” based on specific Munis applications. We use these groups to inform clients of issues, and to distribute helpful technical tips and updated technical documentation. The survey information allows you to update your registration at any time, and you may unregister for one or more distribution lists at any time. Tyler Web site Once you have registered as a user on Tyler’s Support Web site (xxx.xxxxxxxxx.xxx), you have access to “Customer Tools” and other information such as online documentation, user forums, group training schedule/sign-up, and annual user conference updates/registration. Timely TCP Progress Updates Our technicians are committed to providing you timely updates on the progress of your open support incidents via the Tyler Client Portal. The frequency of these updates is determined by issue priority. Priority 1 Incidents — Daily updates (only if phone contact is not possible) Priority 2 Incidents — Weekly Updates Priority 3 Incidents — Bi-weekly Updates Priority 4 Incidents — Bi-weekly Updates Updates will also be provided for any issue, regardless of priority, when action items have been completed or when there is pertinent information to share. Exhibit 4 Business Travel Policy Summary
Knowledgebase. A Micro Focus searchable database providing information on the functionality and use of the Maintained Software.
Knowledgebase. Users with access to the Management Portal will be able to view the content of the support and knowledge base provided by the Supplier. All relevant contact information and documentation will be available through the knowledgebase.
Knowledgebase. Additional information on our Services, including those listed below, can be found in our Knowledgebase, located at: xxxxx://xxxxxxx.xxxxxxx.xxx/s/. This agreement governs if it is in conflict with anything posted in the Knowledgebase.
Knowledgebase. An expanding database of answers and information on a wide range of topics important to Synergy developers.
Knowledgebase. 8.2 The Supplier shall supply the Client with new releases of all or any part of the E-Learning System suitable for use by the Client in which previously identified faults have been remedied or to which any modification, enhancement, revision or update has been made, or which provides additional and/or improved functionality and/or performance (“New Release(s)”).
