SaaS Support definition

SaaS Support means support of the SaaS Offering so it operates materially in accordance with the Documentation.
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SaaS Support means support of the underlying CA software so it operates materially in accordance with the Documentation.
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SaaS Support means support of the SaaS Offering so it operates materially in accordance with the Documentation. 2.12 “Scheduled Downtime” means planned downtime of SaaS availability for periodic and required maintenance events, including but not limited to, upgrades and updates to the SaaS and data center infrastructure where CA provides notice to Customer at least 72 hours in advance. 2.13 “Service Level Availability” (SLA) means the targeted availability levels measured in the Production environment, as specified in the SaaS Listing which may vary according to each SaaS Offering and its component capabilities. 2.14 “Security Breach” means access to Customer Data by an unauthorized person or entity. 2.15 “Subscription Term” means the initial or renewal period of the subscription to a SaaS Offering as set out in the Transaction Document. 2.16 “Trial Period” means the period of time that Customer accesses and uses SaaS for evaluation or trial set out in the Transaction Document. If no time is indicated, then the period shall be set for thirty (30) days from the effective date of the Transaction Document. For avoidance of doubt, only a Transaction Document which explicitly states that it is for trial or evaluation by the Customer shall be considered a trial use. 2.11 “Soporte para SaaS” hace referencia al soporte prestado a la Oferta en modelo SaaS para que funcione materialmente conforme a la Documentación. 2.12 “Periodo de inactividad planificado” hace referencia al periodo de inactividad del SaaS planificado para las tareas de mantenimiento periódicas y necesarias, incluidas, entre otras, las actualizaciones del SaaS y la infraestructura del centro de datos, de las que CA avisa al Cliente con una antelación mínima de 72 horas. 2.13 “Disponibilidad de nivel de servicio” (Service Level Availability, SLA) hace referencia a los niveles de disponibilidad establecidos en el entorno de Producción, tal como se especifica en la Lista de ofertas en modelo SaaS, que pueden variar en función de la Oferta en modelo SaaS y la capacidad de sus componentes. 2.14 “Fallo grave de seguridad” hace referencia al acceso a los Datos del Cliente por parte de una persona o entidad no autorizada. 2.15 “Periodo de suscripción” hace referencia al periodo inicial o de renovación de una Oferta en modelo SaaS según se indica en el Documento de transacción. 2.16 “Periodo de prueba” hace referencia al periodo de tiempo durante el que el Cliente accede al SaaS y lo utiliza con el fin de evaluarlo o pr...
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Examples of SaaS Support in a sentence

  • If Customer cannot access SaaS during the Subscription Term, Customer should contact CA to receive SaaS Support.

  • During the Subscription Period, technical support is provided for the duration of this IBM SaaS as set forth in the SaaS Support handbook at http://www.ibm.com/software/support/handbook.html or a subsequent URL provided by IBM.

  • To access SaaS Support, Customer may utilize the CA support website, or other site or notification mechanism as CA may designate from time to time.

  • Email Support & SaaS Support Portal Hours of Operation are as follows: 8:00 a.m. – 8:00 p.m. Eastern Standard Time zone, U.S., Monday – Friday (excluding holidays) Support Hotline: 0-000-000-0000 in the U.S. Email: xxxxxxx@xxxxxxxxxxxxxxxx.xxx After Hours & System Down Support: After Hours & System Down Support is available only for Severity 1 issues on business days, weekends, and holidays.

  • Establishingandimplementingaprogramwhichwillprotectandenhancethequalityofsurfacewatersbycontrollingtheamountofnewandexistingstormwaterrunoffvolume,andaddressingnutrientreductions within the unincorporated areas of Durham County.

  • Technical support for the IBM SaaS is available during the subscription period.Email Support & SaaS Support Portal Hours of Operation are as follows:8:00 a.m. – 8:00 p.m. Eastern Standard Time zone, U.S., Monday – Friday (excluding holidays) Support Hotline: 1-855-221-1166 in the U.S.Email: support@ibmserviceengage.comAfter Hours & System Down Support:After Hours & System Down Support is available only for Severity 1 issues on business days, weekends, and holidays.

  • During the subscription period, technical support is provided for the duration of this IBM SaaS as set forth in the SaaS Support handbook at http://www.ibm.com/software/support/handbook.html or a subsequent URL provided by IBM.

  • The Software, Hardware, SaaS, Support and Services shall be collectively known as “CA Offerings” and the Order Forms and SOWs may be collectively referred to as “Transaction Documents”.

  • A Cloudant Dedicated Client is entitled to 24/7 email support with a response time of 1 hour.More information about hours of availability, email addresses, online problem reporting systems, problem priorities and severities, and other technical support communication vehicles and processes are described in the IBM Cloudant section of the IBM Software as a Service (SaaS) Support Handbook.

  • The First Amended Complaint states, “Plaintiff Four A’s, at all times herein acting by and through its member and officer Nadir Alaiwat, submitted to Defendant a loan application, in proper form, for the purpose of acquiring funds for the purchase of a Jimmy John’s restaurant franchise, the construction of the restaurant building, the hiring of employees, and the conducting of day-to-day business of the restaurant” (First Amended Complaint ¶ 7).


More Definitions of SaaS Support

SaaS Support means SailPoint’s Support and Maintenance Services for SaaS Services as described in, and in accordance with, the SailPoint Support and Maintenance Policy found under Associated Documentation on SailPoint’s website at xxxxx://xxx.xxxxxxxxx.xxx/legal/.
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SaaS Support has the meaning given thereto in Section 2.4. “Sensitive Data” means any data that constitutes sensitive personal data or like terms under applicable data privacy laws, intellectual
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SaaS Support has the meaning given thereto in Section 4.4 “User” means an employee or independent contractor of Customer or other IDVerifact SaaS user that Customer authorizes to use the SaaS Services on Customer’s behalf.
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SaaS Support means support of the SaaS Offering so it operates materially in accordance with the Documentation. 2.12 “Scheduled Downtime” means planned downtime of SaaS availability for periodic and required maintenance events, including but not limited to, upgrades and updates to the SaaS and data center infrastructure where CA provides notice to Customer at least 72 hours in advance. 2.13 “Service Level Availability” (SLA) means the targeted availability levels measured in the Production environment, as specified in the SaaS Listing which may vary according to each SaaS Offering and its component capabilities. 2.14 “Security Breach” means access to Customer Data by an unauthorized person or entity. 2.15 “Subscription Term” means the initial or renewal period of the subscription to a SaaS Offering as set out in the Transaction Document. 2.16 “Trial Period” means the period of time that Customer accesses and uses SaaS for evaluation or trial set out in the Transaction Document. If no time is indicated, then the period shall be set for thirty (30) days from the effective date of the Transaction Document. For avoidance of doubt, only a Transaction Document which explicitly states that it is for trial or evaluation by the Customer shall be considered a trial use. 3. SAAS OFFERING 3.1 CA provides Customer a non-transferable and non-exclusive right for Customer and its Authorized Users to access and use SaaS for the Customer’s internal business use during the Subscription Term in accordance with the Agreement. 3.2 If CA provides software to Customer to enable or to optimize SaaS (e.g. plug-ins), CA provides Customer, during the Subscription Term, a non- transferable and non-exclusive right to use such software solely in connection with SaaS. The 2.11 “Suporte ao SaaS” significa suporte à Oferta de SaaS para que funcione substancialmente em conformidade com a Documentação. 2.12 “Interrupção Programada” significa interrupção planejada da disponibilidade do SaaS para eventos de manutenção periódicos e necessários, incluindo, sem limitação, upgrades e atualizações na infraestrutura do SaaS e do data center em que a CA notifica o Cliente com pelo menos 72 horas de antecedência. 2.13 “Disponibilidade de Nível de Serviço” (SLA) significa os níveis de disponibilidade específicos medidos no ambiente de Produção, conforme especificado na Lista de SaaS, que pode variar de acordo com cada Oferta de SaaS e a capacidade de seus componentes. 2.14 “Violação de Segurança” significa acesso a...
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SaaS Support means support of the SaaS offering so it operates materially in accordance with the Documentation.
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Related to SaaS Support

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.