Support for the SAP Cloud Service will be provided by SAP to Provider as described in the SAP Cloud BPO Support Schedule and the Agreement.
Support for the Cloud Service will be provided by SAP to Provider as described in the SAP Cloud BPO Support Schedule and the Agreement.
Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.
Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.
Child support services means any civil, criminal or administrative action taken by the Division of
Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.
Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.
Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.
Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.
Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.
Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.
Community support services means services authorized,
Maintenance and Support Services means the services provided by Contractor under Appendix F.
Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.
Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.
Distribution Services means the service of distribution, as defined in section 5 of the Act;
Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.
hostel means a place of residence for the students of the University, or its colleges, institutions and study centers, established or recognized to be as such by the University;
Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.
Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.