Common use of Vision Clause in Contracts

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN I SAT I O N A L R EL AT I O N SH I P S Reports to: Box Office Coordinator Directly supervises: Box Office Staff Internal liaisons: All Staff External liaisons: Patrons, hirers and external ticketing promoters KEY R ESP O N S I B I L I T I ES 1 People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent service in all dealings with all staff, patrons and visitors 2 Box Office • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows and events within GAC’s CRM & Ticketing system and developing skills in the area. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police Check

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN I SAT I O N A L R EL AT I O N SH I P S Reports to: Box Office to Food and Beverage Coordinator Directly supervises: Box Office Staff supervises NA Internal liaisons: liaisons All Staff Staff, in particular the Food and Beverage team External liaisons: Patrons, liaisons Patrons and hirers and external ticketing promoters KEY R ESP O N S I B I L I T I ES E S 1 People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent service in all dealings with all staff, patrons and visitors 2 Box Office • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows and events within GAC’s CRM & Ticketing system and developing skills in the area. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing Be an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as active part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, Food and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check Beverage team including attending relevant training and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police Checkmeetings

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN A N I SAT S A T I O N A L R EL AT E L A T I O N SH S H I P S Reports to: Box Office Coordinator to Financial Controller Directly supervises: Box Office Staff supervises Procurement Officer Internal liaisons: liaisons - Primary - Secondary Corporate Services Team, Managers and Coordinators All Centre Staff External liaisons: Patronsliaisons Hirers, hirers suppliers, internal and external ticketing promoters KEY auditors, accounting software support consultants and centre legal partner K E Y R ESP E S P O N S I B I L I T I ES E S 1 People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent service Management of finance employees in all dealings with all staff, patrons and visitors 2 Box Office day-to-day procurement operations • Contribute to the provision continuous improvement of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows processes and events within GAC’s CRM & Ticketing system and developing skills in the areaoverall procurement function. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing Be an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as active part of the normal hours of duty for this position. • A GAC uniform will be provided Finance & Procurement team including attendance at GAC’s expense, team meetings and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police Checktraining.

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times times. O R G AN A N I SAT S A T I O N A L R EL AT E L A T I O N SH S H I P S Reports to: Box Office Coordinator to Manager People & Culture Directly supervises: Box Office Staff supervises - Internal liaisons: liaisons - Primary - Secondary Corporate Services team, Redevelopment team, Development & Marketing team, Trust Subcommittees, Executive Leadership Team (ELT) All Centre Staff External liaisons: Patronsliaisons Live Performance Australia, hirers Development Victoria (DV), Department of Jobs, Precincts & Regions (DJPR), Creative Victoria (CV), Victorian Public Service Commission (VPSC), Industrial Relations Victoria, Fair Work Commission, industry networks, legal advisors, HRIS and external ticketing promoters KEY R ESP O N S I B I L I T I ES 1 People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent other vendors/service in all dealings with all staffproviders, patrons and visitors 2 Box Office • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows and events within GAC’s CRM & Ticketing system and developing skills in the area. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police Checkconsultants.

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN I SAT I O N A L R EL AT I O N SH I P S Reports to: Box Office Coordinator Director Corporate Services Directly supervises: Box Office Staff Procurement Officer Internal liaisons: Corporate Services Team, Managers and Coordinators, All Staff Centre staff External liaisons: PatronsHirers, hirers suppliers, internal and external ticketing promoters KEY R ESP O N S I B I L I T I ES auditors, accounting software support consultants and Centre legal partner, State government agencies including Victorian Government Purchasing Board (VGPB), Victorian Government Buyers Community of Practice Network and Department of Jobs, Precincts and Regions (DJPR) Key Responsibilities 1 People and teams • Assist Box Office coordinator Xxxxxx, mentor and coach Procurement staff to train provide support and roster GAC Box Office assistance across a range of procurement, contractual and compliance matters, fostering a strong ethic of customer service, problem solving and teamwork • Exemplify excellent service in Collaborate closely with internal teams and external stakeholders to ensure procurement strategies and plans are implemented • Be an active part of the Corporate Services team • Act as a key support for the Director Corporate Services, developing a strong understanding of business needs and building good working relationships across the Centre and with the executive leadership team 2 Contract management and administration • Develop initiatives for business process and system changes that improve the Centre’s contract management maturity • Implement and administer organisation-wide contracts database and reporting system to ensure an audit trail is adequately documented for probity, accountability and audit purposes • Provide support and advice to internal teams managing contract processes, including revenue related contracts (eg. venue hire and sponsorship) • Access and utilise finance and contract related systems and databases to provide analysis, including monitoring contract variations, expiring contracts and contract renewals • Coordinate relationship with Centre legal partner to ensure contract terms and conditions are appropriate and understood by all dealings with all staffparties 3 Procurement systems and compliance • Develop, patrons implement and visitors 2 Box Office • Contribute apply Centre procurement policies, procedures and templates to deliver a robust procurement framework adhering to the provision requirements of highthe Victorian Government Purchasing Board (VGPB) and relevant legislation, with a focus on value for money, integrity and probity • Work closely with members of Corporate Services to build awareness of and compliance with the Centre’s procurement and contract management framework through communication and training of internal and external stakeholders • Oversee accurate and timely processing of relevant documentation within the procurement process, co-quality ticketing services ordinating procurement and contract documentation preparation, correspondence, reporting, data entry and other administrative tasks as required • Ensure compliance with existing State Purchase Contracts (SPCs) and adoption of new SPCs • Provide advice and assistance to stakeholders and staff on procurement and contract administration and support senior management in developing business cases, managing Expression of Interest and Request for Quotation processes • Maintain a detailed knowledge of and monitor compliance with the Centre’s Delegations of Authority policy • Working closely with financial software providers and relevant vendors, act as the administrator of the Procurement software (or module within wider Finance system) and manage and recommend changes and improvements 4 Projects and continuous improvement • Working closely with Change management lead and People and Culture team to identify and organise/implement appropriate learning and development opportunities and effectively manage changes in procurement processes and contract management and administration • Develop and maintain guidance notes on staff intranet and communicate with the Centre staff to effectively implement the contract management process • Provide advice and recommendations and contribute to relevant Geelong Arts Centre projects and initiatives including Digital Transformation and Redevelopment projects (eg. support design of new processes for ERP) • Support management through assisting Represent the Centre at VGPB led sessions to ensure up to date understanding of requirements and propose short term and long-term solutions for compliance • Perform administration tasks including regular reporting with a focus on evaluation and continuous improvement AC C O U N T AB I L I T Y AN D EXT EN T O F A U T H O R I T Y • The financial delegation for this role is in accordance with the building shows and events within GAC’s CRM & Ticketing system and developing skills Trust approved delegations in the areaforce at any given time. • Monitoring seating inventory, liaising Seek quotations in accordance with presenters Procurement policies and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints procedures and Victorian Government Purchasing Board (within organisational policy VGPB) directions and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation guidelines Q U A L I F I C AT I O N S AN D E XPER I EN C XPE RI E N CE Essential • Ticketing Substantial relevant experience in procurement, contract management, legal governance, or finance management • Demonstrated experience working with procurement and contract management processes • Understanding of contract structure, terms and conditions • Experience in the use of procurement software applications and/or reservations experience records management systems • Strong skills in Office 365, in particular SharePoint, PowerPoint, Teams, Excel and Word • Excellent customer service experience time management skills with the ability to meet deadlines and manage competing demands • Computer Skills – Microsoft office suite Excellent verbal and written communication Desirable • Tertiary qualifications in a relevant discipline eg. Finance, Governance, Law / Legal Studies, Accounting • Experience working in a Government organisation bound by VGBP requirements • Experience developing new procurement / contract management processes, policies and templates in a multi-business unit financial environment • Experience working with introduction of new software and related systems eg. ERP Personal Attributes attributes • Ability High level of personal and professional integrity, confidentiality and discretion • Committed to accuracy and able to find solutions through problem solving and negotiation • Demonstrated ability to meet timelines and remain calm under pressure • Strong ability to communicate reliable clearly and accurate information persuasively • Demonstrated ability to work as part of a team and contribute to building team culture Special characteristics • A component of occasional evening and weekend work will may be required as part of the normal hours of duty for this position. • A GAC uniform This role is based predominantly onsite in Geelong. Flexible working hours and an element of working from home will be provided at GAC’s expense, and the wearing considered as part of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - our Flexible Working with Children Check - National Police CheckPolicy

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times times. O R G AN A N I SAT S A T I O N A L R EL AT E L A T I O N SH S H I P S Reports to: Box Office Coordinator to Manager Production and Presenter Services Directly supervises: Box Office Staff supervises Creative Engine team Internal liaisons: liaisons - Primary - Secondary Production and Presenter Services, Visitor Experience, Programming and Creative Industries teams All Staff External liaisons: Patrons, hirers and external ticketing promoters KEY R ESP O N S I B I L I T I ES 1 People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent service in all dealings with all staff, patrons volunteers External liaisons Hirers, artists, producers, Creative Engine members and visitors 2 Box Office • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows and events within GAC’s CRM & Ticketing system and developing skills in the area. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police Checkcontractors.

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN A N I SAT S A T I O N A L R EL AT E L A T I O N SH S H I P S Reports to: Box Office Coordinator to Manager, Governance Risk & Compliance Directly supervises: Box Office Staff supervises None Internal liaisons: liaisons - Primary - Secondary Corporate Services Team, Managers and Coordinators All Centre Staff External liaisons: Patronsliaisons Department of Jobs, hirers and external ticketing promoters KEY Precincts & Regions (DJPR), Creative Victoria (CV), other Arts Agencies, Victorian Managed Insurance Authority (VMIA), Centre’s legal partner, Internal & External auditors. K E Y R ESP E S P O N S I B I L I T I ES 1 E S People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent service in all dealings with all staff, patrons and visitors 2 Box Office • Contribute to the provision continuous improvement of high-quality ticketing services for Geelong Arts Centre processes and overall procurement function. • Support management through assisting Be an active part of the Corporate Services team, including attending relevant training • Collaborate closely with the building shows Manager, Governance Risk & Compliance to undertake policy development. • Maintain cooperative and events within GAC’s CRM effective working relationships at the Centre. Policies and Procedures • Timely review and update of policies and procedures relating to a range of applicable legislation, compliance frameworks and guidelines. • Provide advice to the Manager Governance, Risk & Ticketing system and developing skills Compliance on legislative requirements in the areaState of Victoria and the Commonwealth relating to policies due for review. • Monitoring seating inventoryAttend meetings of the Arts & Creative Sector Agencies Governance group to benefit from collective learning to formulate / update policies in line with current requirements. • Join the Manager Governance, liaising Risk & Compliance to liaise with presenters relevant managers/coordinators/directors to decide on policy requirements and promoters when applicable review existing policies to update based on best practices for the relevant area, preparing reports for the relevant Subcommittee. • Assist in managing an extensive database Maintain and update the policy register that reports the progress of ticket purchasers policies review. • Authorise refunds or substitute tickets Ensure the policies approved by the Subcommittees / Trust / CEO are made available to the employees by timely uploading on the Intranet. Paralegal and transactional work • Liaise with the legal partner to obtain legal advice for the Centre as and when required including seeking advice in order relation to resolve customer complaints (within organisational policy and in consultation with management) the transactional work undertaken at the Centre • Assist with development setting up systems to manage the review and management approval of scheduled reporting 3 Corporate Support contracts that fall outside of the procurement process A C C O U N T A B I L I T Y A N D E X T E N T O F A U T H O R I T Y • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist The financial delegation of this role is in accordance with the maintenance Trust approved Delegations of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support Authority in other areas of the organisation force at any given time. Q U A L I F I C AT A T I O N S AN A N D E XPER X P E R I EN E N C E 1 Essential • Ticketing and/or reservations experience Strong research and writing skills in an area that is comparable with writing policy and procedure. • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability organisational skills with an ability to communicate reliable develop and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this positionimprove business systems. • A GAC uniform will be provided at GAC’s expense, Well-rounded communication and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revokedinterpersonal skills. • This position must maintain currency of the following: - Working with Children Check - National Police CheckStrong computer literacy.

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN I SAT I O N A L R EL AT I O N SH I P S Reports to: Box Office to Facilities Coordinator Directly supervises: Box Office Staff supervises NA Internal liaisons: liaisons - Primary - Secondary Facilities, Presenter Services, Technical Operations All other Staff External liaisons: Patronsliaisons External Cleaning Contractors, hirers and external ticketing promoters Hirers, General Public on occasion. KEY R ESP O N S I B I L I T I ES 1 People and teams • Assist Box Office coordinator to train Build and roster GAC Box Office • Exemplify excellent service in all dealings maintain cooperative working relationships with all staff, patrons Centre staff and visitors 2 Box Office • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows and events within GAC’s CRM & Ticketing system and developing skills in the areaexternal cleaning contractors. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing Be an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as active part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expenseFacilities team, including attending all team meetings and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police Checktraining.

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN I SAT I O N A L R EL AT I O N SH I P S Reports to: to Manager Marketing Directly supervises NA Internal liaisons Primary Secondary Director Marketing and Development, Manager Marketing, Development Coordinator, Social Media lead, Box Office Coordinator Directly supervises: Box Office Staff Internal liaisons: Office, Visitor Services, Programming team All Centre Staff External liaisons: Patronsliaisons Design Agency, hirers Print Suppliers, Venue Hirers and external ticketing promoters Promotors, Media and Influencers, Creative Engine Members KEY R ESP O E S PO N S I B I SI BI L I T I ES E S 1 People and teams • Assist Box Office coordinator As a member of the Development and Marketing Team, provide assistance to train planning, communications and roster GAC Box Office development initiatives. • Exemplify excellent service in all dealings with Maintain cooperative and collaborative working relationships across all staff, patrons and visitors 2 Box Office • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows and events within GAC’s CRM & Ticketing system and developing skills in the area. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police Check.

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN A N I SAT S A T I O N A L R EL AT E L A T I O N SH S H I P S Reports to: Box Office Coordinator CEO/Creative Director Directly supervises: Box Office Staff Events/Hospitality teams, Venue Operations/Facilities team and Redevelopment team Internal liaisons: All Centre Staff External liaisons: PatronsCreative Victoria, hirers and external ticketing promoters KEY R ESP O N S I B I L I T I ES 1 People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent service in all dealings with all staffDevelopment Victoria, patrons and visitors 2 Box Office • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows and events within GAC’s CRM & Ticketing system and developing skills in the area. • Monitoring seating inventoryContractors, liaising with presenters and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centreWorkSafe, needing access to administrative and corporate support in industry ‘peak bodies’, other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police CheckState Government Cultural Agencies Key Responsibilities

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN I SAT I O N A L R EL AT RE L A T I O N SH I NS HI P S Reports to: Box Office Coordinator Director Operations and Experience Directly supervises: Box Office Staff Commercial and Hospitality team, including team Co-ordinators and Events staff Internal liaisons: All Staff Marketing team, Programming team, Presenter Services team, People and Culture team and all other Centre staff External liaisons: PatronsExternal contractors and suppliers, hirers regulatory authorities (eg. Food safety and external ticketing promoters KEY R ESP O N S I B I L I T I ES 1 People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent service in all dealings with all staffhandling, patrons and visitors 2 Box Office • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows and events within GAC’s CRM & Ticketing system and developing skills in the area. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with managementLiquor licencing authorities) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police CheckKey Responsibilities

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN A N I SAT S A T I O N A L R EL AT E L A T I O N SH S H I P S Reports to: Box Office Coordinator Technical Operations Manager Directly supervises: Box Office Staff Stage Door Attendants Internal liaisons: All Staff Supervising Technicians, Presenter Services, Visitor Experience department, Programming departments, IT, Facilities Team External liaisons: PatronsVisiting companies including professional, hirers community groups and external ticketing promoters KEY R ESP O N S I B I L I T I ES 1 People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent service in all dealings with all staff, patrons and visitors 2 Box Office • Contribute to the provision users of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows Centre. Performers and events within GAC’s CRM & Ticketing system production personnel. External contractors, suppliers and developing skills in the area. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints associated third parties (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseasrequired). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revokedDeakin University staff. • This position must maintain currency of the following: - Working with Children Check - National Police CheckKey Responsibilities

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times times. O R G AN A N I SAT S A T I O N A L R EL AT E L A T I O N SH S H I P S Reports to: to Director Marketing and Development Directly supervises NA Internal liaisons - Primary - Secondary Director Marketing and Development, CEO, Redevelopment Team Manager Marketing Development Coordinator, Social Media Lead, Redevelopment Team All Centre Staff, Box Office Coordinator Directly supervises: Box Office Staff Internal liaisons: All Staff Office, Programming, Presenter Services External liaisons: Patronsliaisons Department of Jobs, hirers and external ticketing promoters Precincts & Regions (DJPR), Development Victoria (DV) Creative Victoria (CV), industry networks, system providers, consultants KEY R ESP E S P O N S I B I L I T I ES E S 1 People Communications • Implement and teams continually adapt Geelong Arts Centre Little Malop St Redevelopment communication strategy to ensure the purpose and objective of the plan are delivered including the engagement of internal and external stakeholders to ensure effective two- way communication and participation across the project • Assist Box Office coordinator Adhere to train the required communication protocols and roster GAC Box Office governance framework outlined in the communications strategy • Exemplify excellent service in all dealings with all staffIdentify and manage issues as they arise and implementing plans to respond to potential issues that may impact Geelong Arts Centre Little Malop St Redevelopment and proactively manage issues to minimise any negative sentiment towards the project • Build anticipation of current and future activities • Draft communication papers including but not limited to, patrons FAQ’s, media releases, social media posts, speeches, briefing notes and visitors 2 Box Office presentations as they relate to the redevelopment • Formulate, draft and support Geelong Arts Centre and the leadership team to deliver timely and fit-for-purpose communications to internal stakeholders – including through verbal communications, via intranet and other internal communication channels • Contribute to redevelopment communications systems such as the Redevelopment Hub on the internal intranet • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre internal staff newsletter • Support management through assisting with Oversee and update the building shows and events within GAC’s CRM & Ticketing system and developing skills in the area. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police Checkproject communications calendar

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OHOHS) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN I SAT I O N A L R EL AT I O N SH I P S Reports to: Box Office Coordinator Director Operations and Experience Directly supervises: Box Office Staff - Internal liaisons: All Staff Redevelopment team, Facilities team, Technical Operations team, Production and Presenter Services, Governance/People and Culture team and all other Centre staff External liaisons: Patrons, hirers State/local government and external ticketing promoters KEY R ESP O N S I B I L I T I ES 1 People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent service in all dealings with all staff, patrons and visitors 2 Box Office • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows and events within GAC’s CRM & Ticketing system and developing skills in the arearegulatory bodies as required. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police CheckExternal consultants Key Responsibilities

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN I SAT I O N A L R EL AT I O N SH I P S Reports to: Box Office Coordinator CEO/Creative Director Directly supervises: Box Office Staff Front of House teams, Food, Beverage and Events team, Facilities and Health, Safety and Environment teams, and Redevelopment team Internal liaisons: All Centre Staff External liaisons: PatronsCreative Victoria, hirers and external ticketing promoters KEY R ESP O N S I B I L I T I ES 1 People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent service in all dealings with all staffDevelopment Victoria, patrons and visitors 2 Box Office • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows and events within GAC’s CRM & Ticketing system and developing skills in the area. • Monitoring seating inventoryContractors, liaising with presenters and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centreWorkSafe, needing access to administrative and corporate support in industry ‘peak bodies’, other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police CheckState Government Cultural Agencies Key Responsibilities

Vision. The creative heart of Geelong: an artery between creative industries and community to global thinking and extraordinary experiences PURPOSE Geelong Arts Centre is focussed on creativity and community. We are driven by inspiring growth in activity, innovation, outstanding spaces, and creatives. We aim to xxxxxx creative growth in a region renowned for its artistic energy and engagement. VALUES We are committed to: • Integrity – building local relevance and trust with stakeholders • Inclusion – multiple audiences, being a welcoming place to gather, championing diversity • Ambition – understanding our place in the ecology and grasping opportunities • Transparency – open, accountable, and committed to receiving feedback • Respect – a diversity of ideas, contemporary thought, and world views. The Geelong Arts Centre is committed to: • The Victorian Government child safe standards and requires all staff to comply with its Child Safe Code of Conduct. • Occupational health and safety (OH) in the workplace and require you to take reasonable care of your health and safety and the health and safety of anyone else who may be affected by your acts or omissions in the workplace. You are expected to work within Occupational Health and Safety Act, regulations and codes of practice and the Centre’s OHS policies and procedures at all times O R G AN A N I SAT S A T I O N A L R EL AT E L A T I O N SH S H I P S Reports to: to Director Marketing and Development Directly supervises NA Internal liaisons - Primary - Secondary Director Marketing and Development, CEO, Redevelopment Team Manager Marketing Development Coordinator, Social Media Lead, Redevelopment Team All Centre Staff, Box Office Coordinator Directly supervises: Box Office Staff Internal liaisons: All Staff Office, Programming, Presenter Services External liaisons: liaisons Patrons, hirers donors, sponsors, philanthropic supporters Philanthropic networks (as required) External contractors and external ticketing promoters KEY suppliers (as required) Creative Victoria (CV), industry networks, system providers, consultants K E Y R ESP E S P O N S I B I L I T I ES 1 People and teams • Assist Box Office coordinator to train and roster GAC Box Office • Exemplify excellent service in all dealings with all staff, patrons and visitors 2 Box Office • Contribute to the provision of high-quality ticketing services for Geelong Arts Centre • Support management through assisting with the building shows and events within GAC’s CRM & Ticketing system and developing skills in the area. • Monitoring seating inventory, liaising with presenters and promoters when applicable • Assist in managing an extensive database of ticket purchasers • Authorise refunds or substitute tickets when required in order to resolve customer complaints (within organisational policy and in consultation with management) • Assist with development and management of scheduled reporting 3 Corporate Support • Assist with collating sales data and compiling EDM and Mailing lists for the Marketing department • Assist with the maintenance of show pages on the website • Provide an exceptional first impression as is often first point of contact for visitors to the centre • Provide information and assistance for visitors to the centre, needing access to administrative and corporate support in other areas of the organisation Q U A L I F I C AT I O N S AN D E XPER I EN C E Essential • Ticketing and/or reservations experience • Excellent customer service experience • Computer Skills – Microsoft office suite Personal Attributes • Ability to communicate reliable and accurate information Special characteristics • A component of evening and weekend work will be required as part of the normal hours of duty for this position. • A GAC uniform will be provided at GAC’s expense, and the wearing of this uniform is compulsory for this position • Geelong Arts Centre requires that the incumbent must undergo a pre-employment identity check and both National and International Police Checks (if spent more than 2 years overseas). Any unspent convictions must be disclosed prior to appointment, or the offer of employment may be revoked. • This position must maintain currency of the following: - Working with Children Check - National Police CheckS