Services Packages. The SYNAQ Continuity Service comprises, as applicable to the Client and specified in the Proposal one of the following packages (combination of features): Service Name Service Description Continuity Email continuity service with unlimited storage
Services Packages. The SYNAQ Securemail Service comprises, as applicable to the Client and specified in the Proposal one of the following packages (combination of features): Service Name Service Description Securemail Standard Securemail bidirectional, Branding and ITP Securemail Premium Securemail bidirectional, ITP, DLP, LinkShield and Branding
Services Packages. The SYNAQ Archive Service comprises, as applicable to the Client and specified in the Proposal one of the following packages (combination of features): Service Name Service Description SecureArchive Email Archiving service which includes 10-year retention, E- Discovery and Legal Hold and the managed Securemail bidirectional service
Services Packages. The SYNAQ Branding Service comprises, as applicable to the Client and specified in the Proposal one of the following packages (combination of features): Service Name Service Description Branding Branding which includes Securemail bidirectional and ITP services 2 Service Features: The SYNAQ Branding Service comprises, as applicable to the Client and specified in the Proposal the following features: Features Detail Email Branding - Disclaimers, banners and signatures automatically appended to outbound email as per the chosen configuration Customisable branding − Ability to design & deploy email banners, signatures and a company- wide disclaimer (Banners & signatures can be assigned by user, by group or globally) − Both plain text & HTML parts may be specified Per User Basis − SYNAQ Branding is offered on a per User basis, the Client is entitled to select a subset of Users from the entire email domain for it Remote support − Email support for authorised Users of Clients − Telephonic support for authorised Users of Clients − Monday to Friday 8am – 5pm (excluding public holidays) − Critical system support 24 x 7 x 365 − 1 hour response and 3 hour resolution time on system-wide critical errors Dependency on SYNAQ Securemail Bidirectional − The Service is offered with SYNAQ Securemail bidirectional, which is email protection that ensures that end users are safe from: - spam, - phishing and - email-borne viruses Additional Risk Mitigation − Additional risk mitigation against phishing attacks, specifically domain spoofing and whaling, using the ITP toolset, namely: - Domain Anti-Spoof management, - Executive Fraud Protection management and - Protection Bypass management
Services Packages. SYNAQ Cloud Mail Service comprises, as applicable to the Client and specified in the Proposal one of the following packages (combination of features): Service Name Service Description Cloud Mail Lite - Basic 2GB POP3/IMAP mailbox which includes the Securemail bidirectional and ITP services Cloud Mail 50 - Standard 50GB webmail mailbox with an optional native 10-year archive, sync to mobile (IOS and Android) and includes the Securemail bidirectional and ITP services Cloud Mail Plus 50 - Standard 50GB MAPI mailbox with an optional native 10-year archive, sync to mobile (IOS and Android) and includes the Securemail bidirectional and ITP services Cloud Mail 100 - Standard 100GB webmail mailbox with an optional native 10-year archive, sync to mobile (IOS and Android) and includes the Securemail bidirectional and ITP services Cloud Mail Plus 100 - Standard 100GB MAPI mailbox with an optional native 10-year archive, sync to mobile (IOS and Android) and includes the Securemail bidirectional and ITP services 2 Service Features: SYNAQ Cloud Mail Service comprises, as applicable to the Client and specified in the Proposal the following features: Features Detail Basic Services & Features − Ability to send & receive email − Multiple email clients supported: Generic POP/IMAP email clients, Zimbra Desktop & Outlook Collaboration Features − Shared calendars, contacts & documents (only available on selected packages) Mobile Support (selected packages only) − OTA Push to ActiveSync Phones Online storage − Email storage limits as per chosen package − Additional storage can be purchased Multiple migration options − Supports data migration from Office365, Microsoft Exchange, IMAP Servers & PST files. External directory integration − Integrates with an external directory (LDAP or AD) Administration interface − Interface to manage users Administrator training − Administrator training for up to 2 Client personnel is available on request at SYNAQ’s offices Dependency on SYNAQ Securemail − Securemail bidirectional and ITP is included in all SYNAQ Cloud Mail Services Optional Zimbra Archive − Native 10-year archive (for selected packages only) Remote support − Email and telephonic support for authorised Users of Clients, Monday to Friday 8am – 5pm (excluding public holidays) − Critical system support 24 x 7 x 365 (1 hour response and 3 hour resolution time on system-wide critical errors)
Services Packages. SYNAQ Inscribe Service comprises, as applicable to the Client and specified in the Proposal one of the following packages (combination of features): Service Name Service Description Email Marketing - Bulk email capability for attractive, personalized and targeted messages and the ability to automate digital communications SMS Marketing - Ability to send personalised and automated SMS campaigns with compliant opt-out processing and delivery and replies’ tracking Transactional Mail - Capability to send large volumes of business-critical messages (eg: invoices, statements, support mailers etc.) and integrate CRM, ERP or any other internal system for secure, scalable and auditable email and SMS messaging 2 Service Features: SYNAQ Inscribe Service comprises, as applicable to the Client and specified in the Proposal the following features: Features Detail Basic Services & Features − Ability to send bulk email and SMS’s Bulk Email Options − send attractive emails (eg: notifications, promotions, newsletters etc.) − send large volumes of business-critical messages (eg: invoices, statements, order notifications, password resets, support mailers etc.). Bulk SMS functionality − Send personalised and automated SMS campaigns with compliant opt-out processing Reporting − Track delivery and replies − Have a single view of your account across email and SMS Automation − Streamline your email and SMS communications and send customers on a specified journey based on various behavioural factors System Integration − Integrate via API with any of your existing systems, from CRM to ERP for secure, scalable and auditable email and SMS messaging Compliant − Safe, secure, and compliant business solution White labelling − Use company logo, colours, and style everywhere, including user interfaces, public pages, URLs, and footers Remote support − Email and telephonic support for authorised users of Clients, Monday to Friday 8am – 5pm (excluding public holidays) − Critical system support 24 x 7 x 365 (1-hour response and 3-hour resolution time on system-wide critical errors)
Services Packages. 1 Security Questionnaire SF-85/85P/86 (no-issue) consult/case prep -$225 2 Security Questionnaire SF-85/85P/86 (single-issue) consult/case prep -$275 3 Security Questionnaire SF-85/85P/86 (double-issue) consult/case prep -$325 4 Security Questionnaire SF-85/85P/86 (triple-issue) consult/case prep -$375 5 Security Questionnaire SF-85/85P/86 (multi-issue) consult/case prep -$425 6 Industrial Security Initial Consultation (appointment required) -$250 7 Law Firm Initial Consultation (appointment required) -$200 8 Telephonic Questions & Answer (Q & A) 30 minutes (appointment required) -$85 9 Telephonic Questions & Answer (Q & A) 60 minutes (appointment required) -$150 10 Statement of Reasons (SOR)/Letters of Interrogatory (LOI)/ DOHA Appeals Prep Know which questions will be asked & how to correctly respond to DOHA inquiries regarding adverse security clearance actions. Understand what DOHA wants to hear & mitigating factors. -$1,250 END DATE OF THE AGREEMENT: Upon Completion of the Service. CLIENT Signature and Date: Print Sign Date: CONSULTANT Signature and Date: Print for DC Security Clearance Consultants, LLC.
Services Packages. The Ignite Archiving service comprises, as applicable to the Client and specified in the Proposal the following packages Service Description – Ignite Archiving Email Archiving with 10 year retention period and unlimited storage.
Services Packages. The Ignite Hosted Premium Mail Service comprises, as applicable to the Client and specified in the Proposal the following packages: Service Description HPM Starter Ignite Hosted Premium Mail Starter email package: 2GB email account, POP & IMAP support, AJAX webmail, anti- spam and anti-virus pass-through, personal address book. HPM Enhanced Ignite Hosted Premium Mail Enhanced email package for Outlook: 25GB email storage, POP & IMAP support, AJAX webmail, anti-spam and anti- virus pass-through, shared & personal calendars & address books. Collaboration via Webmail, Zimbra Desktop or Outlook, push-to-mobile for ActiveSync Phones. HPM Premium Ignite Hosted Premium Mail Premium email package for Outlook: 50GB email storage, POP & IMAP support, AJAX webmail, anti-spam and anti- virus pass-through, shared & personal calendars & address books. Collaboration via Webmail, Zimbra Desktop or Outlook, push-to-mobile for ActiveSync Phones.
Services Packages. The Ignite Securemail Service comprises, as applicable to the Client and specified in the Proposal the following package Service Description Securemail advanced email security for inbound and outbound email
