Service Credit Conditions Sample Clauses

Service Credit Conditions. The following conditions apply to Service credits:
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Service Credit Conditions. 5.1. Any Service Credits will take the form of a credit on your monthly invoice in accordance with section 5 above. In no circumstances will we be obliged to pay or transfer any monies to you or make any refund to you, nor will you be entitled to any Service Credit if your Agreement with us has ended (irrespective of when the relevant Service Loss occurred).
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Service Credit Conditions. The following additional conditions apply to service credits:  Customer will only receive a single Service Credit if a series of unmet SLA response times arise out of the same Availability, Health Incident, or Other Incident and will receive the highest value Service Credit.  The total number of Service Credits may not exceed 50% of the MRC payable for the affected Serviced Device during that month.  Service Credits will not be due if the failure to meet SLA response times is due to: o A failure by Customer (or entity under Customer’s control) to comply with Customer’s obligations as described herein. o The non-performance, default, error, omission or negligence of any entity not under Verizon’s reasonable control (such as, but not limited to, failure of any of Customer’s third party providers of telecommunications services or problems with equipment Customer has provided). o The performance of routine maintenance work on Service Equipment or on any of the equipment used to provision Policy Management during the applicable Maintenance Window or emergency maintenance. o Tests performed or commissioned by or on behalf of Xxxxxxxx. o Any Force Majeure Event.
Sample 1
Service Credit Conditions. 1.4.1 Customer will only receive a single Service Credit if a series of unmet SLA response times arise out of the same Availability, Health Incident, or Security Event and will receive the highest value Service Credit.
Sample 1

Related to Service Credit Conditions

  • Service Level Commitment IBM provides the following service level commitment (“SLA”) for the Cloud Service, after IBM makes the Cloud Service available to you.

  • Contract Conditions This section contains conditions which shall be complied with during the performance of this contract. The conditions come in two parts, general conditions and special contract requirements.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • Facility Access Notwithstanding any other provision of the Agreement, the Customer shall provide the Authority with such access to the Facility, and such documentation, as the Authority deems necessary to determine the Customer’s compliance with the Customer’s Supplemental Commitments specified in this Schedule B.

  • Availability of Services CBT agrees not to discontinue or refuse to provide any service provided or required hereunder other than in accordance with the terms of this Agreement, or unless required by the Commission.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Termination Conditions This Agreement terminates upon the earlier of any of the following events: 18.1. Podmínky ukončení platnosti smlouvy Platnost této smlouvy skončí, jakmile nastane kterákoliv z následujících událostí:

  • Service Credit Time spent on authorized leaves of absence without pay will count towards seniority, including service credit for annual step increases, layoff purposes, and for computing the amount of vacation leave, provided the employee is properly returned to service and is not serving a probationary period. Employees that do not return to service from a personal leave of absence shall not receive service credit for the time spent on such leave.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • Optional Extended Local Calling Scope Arrangement Traffic (5) special access, private line, Frame Relay, ATM, or any other traffic that is not switched by the terminating Party; (6) Tandem Transit Traffic; (7) Voice Information Service Traffic (as defined in Section 5 of the Additional Services Attachment); or, (8) Virtual Foreign Exchange Traffic (or V/FX Traffic) (as defined in the Interconnection Attachment). For the purposes of this definition, a Verizon local calling area includes a Verizon non-optional Extended Local Calling Scope Arrangement, but does not include a Verizon optional Extended Local Calling Scope Arrangement.

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