Common use of Complaints 1 Clause in Contracts

Complaints 1. The facility must respond to all complaints in a timely manner. 2. The facility must record the following information for every complaint it receives: (a) Type of complaint (for example odor, dust, notice, litter, etc.); (b) Date the complaint was received; (c) Name, address and telephone number of the complainant; and (d) Descriptions of the actions the facility took in response to the complaint, whether successful or unsuccessful. 3. The facility must retain each complaint record for a period of not less than one year and make these records available to Metro upon request.