Standard Support Services. 3.1. Day-to-Day System Administration: GBG will perform routine system administration of the Service, including server, network and security monitoring.
Standard Support Services. Customer will have access to the Customer Support Center in one of the geographical regions offered by Sysdig and selected by Customer, Monday through Friday (9 a.m. to 5 p.m.) in Customer’s selected region. Customer shall be permitted, upon request, to change geographical region no more than once per calendar year. In the event Customer requires multi-regional Support Services coverage, Customer must purchase Premium Support. Submitted Errors will be classified by severity as set forth in the table below. Customer may assign two (2) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.
Standard Support Services. Customer will have access to the Customer Support Center, Monday through Friday, 9 a.m. to 5 p.m. (Customer’s local time). Submitted Errors will be classified by severity as set forth in the table below. Customer may assign two (2) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.
Standard Support Services. The standard Synergy DevPartner subscription includes Synergy/DE Developer Support for all Subscribed Developers. Developer Support provides access to technical professionals to help Company resolve problems and answer questions that Company encounters while using Synergy/DE Products. Developer Support covers an unlimited number of incidents for all products and platforms, and includes the following:
Standard Support Services. Pursuant to the Scope of Work set forth in Attachment A, the Contractor is required to provide to the County standard support services for the CompuWeigh™ System. The terms and conditions for the provision of such standard support services are set forth in Attachment 2 attached hereto and incorporated herein by reference thereto ("Support Services Terms and Conditions"). If there are any discrepancies between this Contract and the Support Services Terms and Conditions, the provisions of the County Contract shall govern.
Standard Support Services. During the term of this Contract, Paradigm will provide to County its Standard Support Services described in this paragraph. Paradigm will provide technical services to design, code, check out and deliver for County's use subject to the license granted to County under the Software License provisions of Attachment 1, amendments or alterations of the Software necessary to correct or provide a solution to any programming error attributable to Paradigm which caused the Software not to perform all functions substantially as described in the current, standard editions of manuals delivered to County by Paradigm pertaining to the use of the Software (the "Documentation"). Such services will be promptly provided after County has identified and notified Paradigm of any such error in accordance with Paradigm's reasonable reporting procedures as in effect from time to time. Paradigm will also provide reasonable telephone consultation in the use and operation of the Software during the hours of 5:45 a.m. through 5:15 p.m. Pacific Standard Time, Monday through Saturday. For Standard Support Services, Paradigm will accept telephone calls during Standard Support Service hours only from County personnel, designated by County in writing from time to time, in advance. Paradigm will charge on a time and materials basis, and County will pay such charges, for services in response to requests for service from any County contact not designated as set forth above. In addition, Paradigm will deliver to County, without any charge other than as specified herein, from time to time updates of the Software within the version in use, which Paradigm elects to include under its Standard Support Services program and does not market separately to Standard Support Services customers generally.
Standard Support Services. During the Subscription Term detailed on the applicable Sales Order and otherwise subject to Customer’s compliance with the Agreement, Upland shall provide Support Services to Customer as detailed in Section 3 (Standard Maintenance and Support Terms), below.
Standard Support Services. During the Subscription Term and otherwise subject to Customer’s compliance with Agreement, Upland shall provide Support Services to Customer in accordance with the Standard Maintenance and Support Terms and Conditions set forth in Exhibit A, below.
Standard Support Services. If Customer has Standard Support Services, Box will use commercially reasonable efforts to meet an Uptime Percentage of at least 99.9%.
Standard Support Services. During the term of this Agreement, PARADIGM will provide to CUSTOMER its Standard Support Services described in this paragraph (the “Standard Support Services”). Subject to the license granted to CUSTOMER in the Software, PARADIGM will provide technical services to design, code, check out and deliver amendments or alterations to the Software necessary to correct or solve any programming error attributable to PARADIGM which caused the Software not to perform substantially as described in the current, standard editions of manuals delivered to CUSTOMER by PARADIGM describing the use of the Software (the "Documentation"). Such Standard Support Services will be promptly provided after CUSTOMER has identified and notified PARADIGM of any such error in accordance with PARADIGM's reasonable reporting procedures as in effect from time to time and in accordance with the Service Levels identified in Addendum B. Standard Support does not include the re- installation of the Software or the running of updates to the Software on the CUSTOMER’s workstations, servers, or other hardware. The re-installation of the Software or running of updates to the Software on the CUSTOMER’s workstations, servers or other hardware will be billed at PARADIGM’s then-applicable rates, and in accordance with Addendum B. PARADIGM will also provide reasonable telephone consultation in the use and operation of the Software during the hours of 7:00 a.m. through 7:00 p.m. Eastern Time on weekdays, except PARADIGM holidays. Such consultation will be available only to one contact or alternate, designated by CUSTOMER in advance in writing from time to time. In addition, if PARADIGM elects to include them under its Standard Support Services program and does not market them separately to Standard Support Services customers generally, PARADIGM will deliver updates of the Software to CUSTOMER from time to time, without any charge other than as specified on Exhibit A to Addendum A attached hereto.
